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Compare Remote Desktop Service and Splashtop Remote Access 
At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Small-Business (84.2% of reviews)
Entry-Level Pricing
No pricing available
$8.25 1 User Per Month
Remote Desktop Service
Star Rating
(13)4.3 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServiceSplashtop Remote Access
Star Rating
(488)4.8 out of 5
Market Segments
Small-Business (84.2% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Splashtop Remote Access excels in user satisfaction, boasting a significantly higher overall score compared to Remote Desktop Service. Users appreciate its reliability, with one stating, "This is a reliable product, and I really appreciate being able to have three screens open at once."
- Users say that Splashtop Remote Access offers a seamless experience when connecting to multiple monitors, making it feel like they are working in their office environment. This feature is particularly praised by those who need to manage multiple screens, enhancing productivity.
- According to verified reviews, Remote Desktop Service provides a convenient way to work remotely, especially during challenging times like the pandemic. Users find it easy to access and configure, with one reviewer noting, "It is very easy to access, use and configure the RDP of each connection."
- Reviewers mention that while Remote Desktop Service is stable and functional, it lacks the advanced features and user-friendly interface that Splashtop Remote Access offers. For instance, users of Splashtop highlight its intuitive setup process, which is a significant advantage for those new to remote access tools.
- G2 reviewers highlight the quality of support provided by Splashtop Remote Access, which scores higher than Remote Desktop Service. Users appreciate the responsive customer service, with one stating, "It's also easy to use, which is a big plus for me," indicating a positive overall experience.
- Users report that while both products allow for remote access, Splashtop Remote Access stands out for its ease of use and setup, with scores reflecting a more favorable experience. One user noted, "I can easily connect and work as if I am at the other location," showcasing its effectiveness in facilitating remote work.
Pricing
Entry-Level Pricing
Remote Desktop Service
No pricing availableSplashtop Remote Access
Splashtop Remote Access Pro
$8.25
1 User Per Month
Billed annually at $99.
For individuals and small teams who need remote work productivity
- Access up to 10 computers per license
- Two users can remote into the same computer
- Manage multiple users in teams
Free Trial
Remote Desktop Service
No trial information availableSplashtop Remote Access
Free Trial is available
Ratings
Meets Requirements
8.8
11
9.6
395
Ease of Use
8.5
11
9.7
399
Ease of Setup
Not enough data
9.4
282
Ease of Admin
Not enough data
9.6
238
Quality of Support
8.6
7
9.4
261
Has the product been a good partner in doing business?
Not enough data
9.6
221
Product Direction (% positive)
5.8
11
9.1
378
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.7
22
Not enough data
8.0
22
Not enough data
9.7
24
Not enough data
8.0
22
Conferencing Options
Not enough data
7.4
22
Not enough data
7.4
21
Not enough data
Feature Not Available
Application Tools
Not enough data
8.7
25
Not enough data
8.3
23
Not enough data
9.0
24
Agentic AI - Screen Sharing
Not enough data
5.6
6
Administration
Not enough data
9.0
70
Not enough data
8.9
70
Not enough data
8.0
67
Not enough data
9.3
69
Not enough data
8.4
67
Not enough data
8.8
70
Maintenance
Not enough data
8.3
68
Not enough data
8.4
65
Communication
Not enough data
8.5
68
Not enough data
6.2
64
Not enough data
6.1
64
Not enough data
6.8
65
Security
Not enough data
8.2
65
Not enough data
8.2
65
Device Support
Not enough data
8.2
67
Not enough data
8.4
68
Not enough data
8.3
67
Performance
Not enough data
8.2
66
Administration
9.2
8
9.0
217
9.2
6
8.9
154
7.3
5
Feature Not Available
5.8
6
8.3
146
7.4
7
8.5
151
8.0
5
9.3
224
7.4
9
9.2
221
Platform
5.5
7
9.3
211
7.8
6
8.7
202
9.0
8
Feature Not Available
9.5
7
9.5
245
Security
6.9
6
8.0
126
8.6
7
9.0
190
8.6
7
8.9
177
Categories
Categories
Shared Categories
Remote Desktop Service and Splashtop Remote Access are categorized as Remote Desktop
Unique Categories
Remote Desktop Service has no unique categories
Splashtop Remote Access is categorized as Screen Sharing and Remote Support
Reviews
Reviewers' Company Size
Remote Desktop Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Access
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.1%
Telecommunications
7.7%
Staffing and Recruiting
7.7%
Retail
7.7%
Professional Training & Coaching
7.7%
Other
46.2%
Accounting
10.5%
Information Technology and Services
9.1%
Computer Software
4.4%
Hospital & Health Care
3.8%
Retail
3.6%
Other
68.6%
Discussions
Remote Desktop Service has no discussions with answers
How do I print from my clients computer to my printer
3 Comments
JJ
https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725383-REMOTE-PRINTRead more
What is the network traffic like for the streamers?
2 Comments
RN
Minimal. I am connected all day and it barely up-ticks my bandwidth. They do some tricks with only transmitting the portions of the screen that have...Read more
Connection
1 Comment
TD
If you open the Splashtop Streamer on your laptop (from the icon tray in the lower right of your screen), select Security on the left side of the Streamer...Read more
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