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Compare Remote Desktop Service and ScreenConnect 
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At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Remote Desktop Service
Star Rating
(13)4.3 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServiceScreenConnect
Star Rating
(488)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise ScreenConnect excels in "Remote Control" with a score of 9.8, highlighting its seamless ability to take control of remote devices, while Remote Desktop Service lags behind in this area.
- Reviewers mention that ConnectWise ScreenConnect's "Session Recording" feature, rated at 8.8, is highly valued for its reliability, whereas Remote Desktop Service's lower score of 5.8 indicates a lack of robust recording capabilities.
- G2 users appreciate the "Unattended Remote Access" functionality in ConnectWise ScreenConnect, scoring 9.2, which allows for efficient support without needing user intervention, contrasting with Remote Desktop Service's score of 8.0.
- Users on G2 highlight the superior "File Sharing" capabilities of ConnectWise ScreenConnect, rated at 9.3, which facilitates easy transfer of files during sessions, while Remote Desktop Service's score of 7.4 suggests limitations in this area.
- Reviewers say that ConnectWise ScreenConnect's "Multi-Monitor Support" feature, with a score of 8.9, enhances user experience by allowing seamless navigation across multiple screens, a feature that Remote Desktop Service does not support as effectively.
- Users report that ConnectWise ScreenConnect's "Quality of Support" is rated at 8.8, indicating a strong customer service experience, while Remote Desktop Service's score of 8.6 shows it is slightly behind in providing adequate support to its users.
Pricing
Entry-Level Pricing
Remote Desktop Service
No pricing availableScreenConnect
No pricing availableFree Trial
Remote Desktop Service
No trial information availableScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.8
11
9.3
402
Ease of Use
8.5
11
9.3
405
Ease of Setup
Not enough data
8.9
330
Ease of Admin
Not enough data
8.9
327
Quality of Support
8.6
7
8.8
345
Has the product been a good partner in doing business?
Not enough data
9.1
312
Product Direction (% positive)
5.8
11
8.7
398
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Conferencing Options
Not enough data
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Application Tools
Not enough data
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.6
44
Not enough data
9.2
43
Not enough data
9.0
40
Not enough data
9.3
46
Not enough data
9.1
45
Not enough data
8.9
46
Maintenance
Not enough data
9.3
46
Not enough data
8.8
35
Communication
Not enough data
8.9
43
Not enough data
7.6
29
Not enough data
Feature Not Available
Not enough data
8.2
37
Security
Not enough data
8.8
31
Not enough data
8.8
36
Device Support
Not enough data
8.0
40
Not enough data
8.8
40
Not enough data
8.8
40
Performance
Not enough data
8.3
38
Remote Support - Remote Video Support
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Administration
9.2
8
8.9
95
9.2
6
8.7
87
7.3
5
8.4
89
5.8
6
8.7
78
7.4
7
8.9
81
8.0
5
9.3
106
7.4
9
Feature Not Available
Platform
5.5
7
9.0
97
7.8
6
7.8
81
9.0
8
7.9
82
9.5
7
9.5
107
Security
6.9
6
Feature Not Available
8.6
7
9.0
89
8.6
7
Feature Not Available
Categories
Categories
Shared Categories
Remote Desktop Service and ScreenConnect are categorized as Remote Desktop
Unique Categories
Remote Desktop Service has no unique categories
ScreenConnect is categorized as Screen Sharing, Remote Support, Video Conferencing, and Remote Video Support
Reviews
Reviewers' Company Size
Remote Desktop Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.1%
Telecommunications
7.7%
Staffing and Recruiting
7.7%
Retail
7.7%
Professional Training & Coaching
7.7%
Other
46.2%
Information Technology and Services
42.8%
Computer Software
6.0%
Computer & Network Security
5.8%
Computer Networking
3.9%
Hospital & Health Care
3.5%
Other
38.0%
Alternatives
Discussions
Remote Desktop Service has no discussions with answers
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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