Compare Remote Desktop Service and ScreenConnect 
At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Small-Business (65.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Remote Desktop Service
Star Rating
(13)4.3 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServiceScreenConnect
Star Rating
(492)4.7 out of 5
Market Segments
Small-Business (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectRemote Desktop Service vs ScreenConnect
- Reviewers felt that ScreenConnect meets the needs of their business better than Remote Desktop Service.
- When comparing quality of ongoing product support, reviewers felt that ScreenConnect is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ScreenConnect over Remote Desktop Service.
Pricing
Entry-Level Pricing
Remote Desktop Service
No pricing availableScreenConnect
No pricing availableFree Trial
Remote Desktop Service
No trial information availableScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.8
11
9.3
406
Ease of Use
8.5
11
9.3
409
Ease of Setup
Not enough data
8.9
334
Ease of Admin
Not enough data
8.9
329
Quality of Support
8.6
7
8.8
349
Has the product been a good partner in doing business?
Not enough data
9.1
314
Product Direction (% positive)
5.8
11
8.7
402
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
14
Not enough data
Feature Not Available
Not enough data
9.7
18
Not enough data
8.9
15
Conferencing Options
Not enough data
7.7
13
Not enough data
6.5
12
Not enough data
Feature Not Available
Application Tools
Not enough data
7.9
12
Not enough data
8.7
15
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.7
47
Not enough data
9.3
43
Not enough data
9.1
39
Not enough data
9.3
46
Not enough data
9.2
44
Not enough data
9.0
46
Maintenance
Not enough data
9.4
46
Not enough data
8.7
34
Communication
Not enough data
8.9
43
Not enough data
7.6
28
Not enough data
Feature Not Available
Not enough data
8.1
36
Security
Not enough data
8.8
30
Not enough data
8.9
35
Device Support
Not enough data
8.0
39
Not enough data
8.8
40
Not enough data
8.8
40
Performance
Not enough data
8.3
37
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
8
8.9
95
9.2
6
8.7
87
7.3
5
8.4
89
5.8
6
8.7
78
7.4
7
8.9
81
8.0
5
9.3
106
7.4
9
Feature Not Available
Platform
5.5
7
9.0
97
7.8
6
7.8
81
9.0
8
7.9
82
9.5
7
9.5
108
Security
6.9
6
Feature Not Available
8.6
7
9.0
89
8.6
7
Feature Not Available
Categories
Categories
Shared Categories
Remote Desktop Service and ScreenConnect are categorized as Remote Desktop
Unique Categories
Remote Desktop Service has no unique categories
ScreenConnect is categorized as Screen Sharing, Remote Support, Video Conferencing, and Remote Video Support
Reviews
Reviewers' Company Size
Remote Desktop Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.1%
Telecommunications
7.7%
Staffing and Recruiting
7.7%
Retail
7.7%
Professional Training & Coaching
7.7%
Other
46.2%
Information Technology and Services
42.8%
Computer & Network Security
6.2%
Computer Software
6.0%
Computer Networking
3.9%
Hospital & Health Care
3.4%
Other
37.7%
Alternatives
Discussions
Remote Desktop Service has no discussions with answers
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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