Reduce your software costs by 18% overnight

Compare Relay and Zoho Desk

See this
side-by-side comparison of Relay vs. Zoho Desk
based on preference data from user reviews. Relay rates 4.2/5 stars with 17 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,686 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Relay
Relay
(17)
4.2 out of 5
Relay
Zoho Desk
Zoho Desk
(2,686)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Zoho Desk
Zoho Desk
Market Segments
Relay
Relay
Enterprise (41.2% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Relay
Relay
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Relay vs Zoho Desk

When assessing the two solutions, reviewers found Relay easier to use, set up, and administer. Reviewers also preferred doing business with Relay overall.

  • Reviewers felt that Zoho Desk meets the needs of their business better than Relay.
  • When comparing quality of ongoing product support, reviewers felt that Relay is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Relay.
Categories
Shared Categories
Relay
Relay
Zoho Desk
Zoho Desk
Relay and Zoho Desk are categorized as Social Customer Service
Unique Categories
Relay
Relay has no unique categories
Zoho Desk
Zoho Desk is categorized as Live Chat, Customer Self-Service, and Help Desk
Pricing
Relay
Relay Pricing
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ask a Question

Have questions for Relay and Zoho Desk?

Start a private conversation.
Ratings
Meets Requirements
Relay
Relay
8.4
Responses: 17
Zoho Desk
Zoho Desk
8.7
Responses: 2097
Ease of Use
Relay
Relay
8.9
Responses: 17
Zoho Desk
Zoho Desk
8.5
Responses: 2117
Ease of Setup
Relay
Relay
9.0
Responses: 7
Zoho Desk
Zoho Desk
8.2
Responses: 1765
Ease of Admin
Relay
Relay
9.0
Responses: 7
Zoho Desk
Zoho Desk
8.3
Responses: 1780
Quality of Support
Relay
Relay
9.1
Responses: 15
Zoho Desk
Zoho Desk
8.2
Responses: 1889
Ease of Doing Business With
Relay
Relay
8.8
Responses: 7
Zoho Desk
Zoho Desk
8.5
Responses: 1606
Product Direction (% positive)
Relay
Relay
7.9
Responses: 17
Zoho Desk
Zoho Desk
8.6
Responses: 2064
Features
Process
Mentions
Relay
Relay
8.0
Responses: 11
Zoho Desk
Zoho Desk
8.9
Responses: 256
Tickets
Relay
Relay
8.0
Responses: 11
Zoho Desk
Zoho Desk
9.1
Responses: 351
Macros
Relay
Relay
7.1
Responses: 11
Zoho Desk
Zoho Desk
8.6
Responses: 260
Collaboration
Relay
Relay
8.1
Responses: 12
Zoho Desk
Zoho Desk
8.9
Responses: 300
Channels
Email
Relay
Relay
8.5
Responses: 12
Zoho Desk
Zoho Desk
9.2
Responses: 349
Social
Relay
Relay
9.0
Responses: 13
Zoho Desk
Zoho Desk
8.7
Responses: 289
Live Chat
Relay
Relay
8.6
Responses: 12
Zoho Desk
Zoho Desk
8.9
Responses: 267
Phone
Relay
Relay
8.0
Responses: 11
Zoho Desk
Zoho Desk
8.7
Responses: 234
Text
Relay
Relay
7.8
Responses: 12
Zoho Desk
Zoho Desk
9.0
Responses: 247
Insight
Surveys
Relay
Relay
9.0
Responses: 13
Zoho Desk
Zoho Desk
8.9
Responses: 263
Reporting
Relay
Relay
8.5
Responses: 12
Zoho Desk
Zoho Desk
8.9
Responses: 300
Visitor Activity
Relay
Relay
8.3
Responses: 12
Zoho Desk
Zoho Desk
8.9
Responses: 280
Help Desk
Relay
Relay
9.0
Responses: 12
Zoho Desk
Zoho Desk
9.1
Responses: 320
Reviewers' Company Size
Reviewers of Relay were most often representing companies in the Enterprise segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Relay
Relay
29.4%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Relay
Relay
29.4%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Relay
Relay
41.2%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Relay
Relay Industry
Hospital & Health Care
17.6%
Information Technology and Services
11.8%
Publishing
5.9%
Pharmaceuticals
5.9%
Mental Health Care
5.9%
Other
52.9%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.5%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.8%
Reviews
Most Helpful Favorable Review
Relay
GE
User in Entertainment

Relay is the best way to send pictures and large files to colleagues on mass emails

Zoho Desk
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Relay
GI
Administrator in Health, Wellness and Fitness

Not having the ability to unlock the account itself. Instead of using an separate RSA site.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Relay
Relay Discussions
Monty the Mongoose crying
Relay has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
Ask Relay a QuestionContact RelayAsk Zoho Desk a QuestionContact Zoho Desk
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community