# Relative Insight, Thematic vs Chattermill Comparison

| | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 57 | 43 | 236 | 
| **Largest Market Segment** | Small-Business (41.8% of reviews) | Enterprise (51.2% of reviews) | Mid-Market (48.1% of reviews) | 
| **Entry Level Price** | Contact Us | $25,000.00 Per Year | Contact Us | 

---
## Top Pros & Cons

### Relative Insight

**Not enough data**

### Thematic

Pros:
- Ease of Use (7 reviews)
- Customer Support (4 reviews)

Cons:
- Complex Setup (1 reviews)
- Difficult Setup (1 reviews)

### Chattermill

Pros:
- Ease of Use (26 reviews)
- Feedback Management (24 reviews)

Cons:
- Insufficient Information (8 reviews)
- Not Intuitive (7 reviews)

---
## Ratings Comparison
| Rating | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
  | **Meets Requirements** | 8.4 (38 reviews) | 9.3 (27 reviews) | 8.7 (206 reviews) | 
  | **Ease of Use** | 8.3 (37 reviews) | 9.4 (29 reviews) | 8.7 (211 reviews) | 
  | **Ease of Setup** | 8.2 (12 reviews) | 8.9 (22 reviews) | 8.5 (128 reviews) | 
  | **Ease of Admin** | 7.9 (12 reviews) | 8.9 (17 reviews) | 8.9 (54 reviews) | 
  | **Quality of Support** | 9.8 (38 reviews) | 9.8 (28 reviews) | 9.1 (164 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (13 reviews) | 9.9 (17 reviews) | 9.1 (50 reviews) | 
  | **Product Direction (% positive)** | 8.7 (36 reviews) | 9.0 (23 reviews) | 9.4 (198 reviews) | 

---
## Pricing

### Relative Insight

#### Entry-Level Pricing

Plan: Software-as-a-Service

Price: Contact Us

Description: Access for an unlimited number of users to intelligent text analysis for survey open-ends, social listening conversations, customer service transcripts and reviews. Pricing is based on the number of connected data sources.

Key Features:
- AI-powered topic, phrase, word, emotion and grammar tagging
- Exportable charts & visualizations
- Direct data source integrations

[Browse all 2 editions](https://www.g2.com/products/relative-insight/pricing)

#### Free Trial

Yes

### Thematic

#### Entry-Level Pricing

Plan: Foundation

Price: $25,000.00 Per Year

Description: Get a comprehensive view of themes, sentiment and categories in your VoC and feedback data, with white glove support.

Key Features:
- Up to 25,000 comments
- Up to 3 datasets (a CSV file or pulled from a data source)
- AI powered Thematic and Sentiment analysis

[Browse all 2 editions](https://www.g2.com/products/thematic/pricing)

#### Free Trial

Yes

### Chattermill

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us

Description: Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.

Key Features:
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows

[Learn more about Chattermill](https://www.g2.com/products/chattermill/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Relative Insight** | N/A | N/A |
| **Thematic** | 9.0/10 | 7 |
| **Chattermill** | 8.2/10 | 141 |

#### Feedback Management

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.1 (128 reviews) | 
| **Segmentation** | Not enough data | 9.2 (6 reviews) | 8.2 (123 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 9.7 (5 reviews) | 8.5 (128 reviews) | 

#### Feedback Analysis

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | 9.5 (7 reviews) | 8.4 (130 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.6 (6 reviews) | 8.6 (129 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.7 (5 reviews) | 8.6 (121 reviews) | 

#### Feedback Sources

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.7 (114 reviews) | 
| **Surveys** | Not enough data | 8.0 (5 reviews) | 8.8 (114 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.6 (95 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 8.2 (110 reviews) | 

#### Generative AI

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.2 (76 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (81 reviews) | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Relative Insight** | 8.3/10 | 19 |
| **Thematic** | N/A | N/A |
| **Chattermill** | 8.3/10 | 61 |

#### Setup

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **Integration** | 7.8 (13 reviews) | Not enough data | 8.1 (51 reviews) | 
| **Maintenance** | 8.7 (13 reviews) | Not enough data | 8.4 (51 reviews) | 
| **No-Code** | 8.7 (10 reviews) | Not enough data | 8.7 (43 reviews) | 

#### Data

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **Security** | 8.6 (14 reviews) | Not enough data | 8.5 (46 reviews) | 
| **Data Visualization** | 7.4 (17 reviews) | Not enough data | 8.7 (55 reviews) | 

#### Analysis

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **Automation** | 8.2 (14 reviews) | Not enough data | 8.6 (49 reviews) | 
| **Named entity recognition** | 7.3 (11 reviews) | Not enough data | 8.2 (39 reviews) | 
| **Keyphrase Extraction** | 8.7 (15 reviews) | Not enough data | 8.4 (49 reviews) | 
| **Topic Analysis** | 8.3 (17 reviews) | Not enough data | 8.4 (49 reviews) | 
| **Sentiment Analysis** | 8.8 (12 reviews) | Not enough data | 8.8 (53 reviews) | 
| **Language Identification** | 7.9 (12 reviews) | Not enough data | 8.5 (46 reviews) | 
| **Syntax/Part of Speech Parsing** | 8.7 (14 reviews) | Not enough data | 8.1 (13 reviews) | 

#### Customization

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **Pre-Built Parameterization** | 8.3 (11 reviews) | Not enough data | 8.0 (34 reviews) | 
| **Custom Extension** | Feature Not Available | Not enough data | 7.9 (34 reviews) | 
| **Compositionality** | Feature Not Available | Feature Not Available | 7.7 (34 reviews) | 

#### Generative AI

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (27 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (30 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Relative Insight** | N/A | N/A |
| **Thematic** | N/A | N/A |
| **Chattermill** | 8.5/10 | 53 |

#### Generative AI

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.2 (16 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.5 (18 reviews) | 

#### Survey Management

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 8.6 (35 reviews) | 
| **Survey Deployment** | Not enough data | Not enough data | 8.4 (31 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.8 (39 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | Not enough data | 8.5 (37 reviews) | 

#### Process Management

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 8.7 (45 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | Not enough data | 8.3 (34 reviews) | 
| **Real-Time Analysis** | Not enough data | Not enough data | 8.5 (41 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | Not enough data | 8.3 (35 reviews) | 

#### System Management

| Feature | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | 8.9 (37 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | Not enough data | 8.6 (31 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (2):** [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


**Unique to Thematic (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Chattermill (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Relative Insight | Thematic | Chattermill | 
|---|---|---|---|
| **Small-Business** | 41.8% | 17.1% | 8.2% | 
| **Mid-Market** | 30.9% | 31.7% | 48.1% | 
| **Enterprise** | 27.3% | 51.2% | 43.8% | 

### By Industry

#### Relative Insight

- **Marketing and Advertising:** 30.9%
- **Market Research:** 16.4%
- **Automotive:** 5.5%
- **Management Consulting:** 5.5%
- **Pharmaceuticals:** 5.5%
- **Public Relations and Communications:** 5.5%
- **Retail:** 3.6%
- **Information Technology and Services:** 3.6%
- **Higher Education:** 3.6%
- **Music:** 1.8%
- **Other:** 18.2%

#### Thematic

- **Retail:** 9.8%
- **Telecommunications:** 7.3%
- **Computer Software:** 7.3%
- **Financial Services:** 7.3%
- **Airlines/Aviation:** 4.9%
- **Automotive:** 4.9%
- **Commercial Real Estate:** 4.9%
- **Insurance:** 4.9%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.9%
- **Other:** 39.0%

#### Chattermill

- **Retail:** 14.6%
- **Financial Services:** 9.7%
- **Food & Beverages:** 8.8%
- **Information Technology and Services:** 7.1%
- **Consumer Services:** 6.2%
- **Oil & Energy:** 5.8%
- **Leisure, Travel & Tourism:** 4.0%
- **Internet:** 4.0%
- **Hospitality:** 4.0%
- **Consumer Goods:** 3.5%
- **Other:** 32.3%

---
## Alternatives

### Alternatives to Relative Insight

- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews)
- [Canvs](https://www.g2.com/products/canvs-ai-canvs/reviews) — 4.3/5 stars (147 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [SAS Viya](https://www.g2.com/products/sas-sas-viya/reviews) — 4.3/5 stars (798 reviews)

### Alternatives to Thematic

- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2913 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (357 reviews)

### Alternatives to Chattermill

- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

---
## Top Discussions

### Relative Insight

No discussions available for this product.

### Thematic

- Title: [What is the programming language used to create this, purely out of interest.  It’s very clever !](https://www.g2.com/discussions/30176-what-is-the-programming-language-used-to-create-this-purely-out-of-interest-it-s-very-clever) — 1 comment
  > **Top comment:** "Thanks Tim! We use a combination of Python and Rust for speed! Many of the algorithms we use have been written in-house based on many years of research...."

### Chattermill

- Title: [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/relative-insight-vs-thematic-vs-chattermill)