# Relatient vs Spruce Health Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Spruce Health excels in user experience, with many praising its intuitive interface. Users appreciate the ability to navigate easily between texting, app usage, and telehealth sessions, making it a versatile tool for communication.
- **Users say** that Relatient stands out for its exceptional customer service. Reviewers highlight the company's responsiveness to client needs, noting that they are willing to accommodate requests, which enhances the overall user experience.
- **According to verified reviews** , Spruce Health has a significant advantage in implementation speed. New users have shared experiences of setting up their business lines and secure messaging in just minutes, which is particularly beneficial for those starting a private practice.
- **Reviewers mention** that while Relatient offers strong support, some users feel that Spruce Health provides a more comprehensive communication solution. For instance, Spruce allows support staff to view patient conversations, facilitating better team collaboration and patient care.
- **G2 reviewers highlight** that both products are HIPAA compliant, but Spruce Health receives higher marks for its user-friendly features that enhance clinical communication. Users appreciate the ability to manage patient interactions securely and efficiently.
- **Users report** that while Relatient has a solid focus on patient engagement, Spruce Health's broader functionality, including faxing capabilities and multi-channel communication, makes it a more robust choice for practices looking to streamline their operations.



| | Relatient | Spruce Health | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 27 | 337 | 
| **Largest Market Segment** | Small-Business (53.8% of reviews) | Small-Business (99.1% of reviews) | 
| **Entry Level Price** | Contact Relatient for a Quote | $24.00 1 User Per Month | 

---
## Top Pros & Cons

### Relatient

**Not enough data**

### Spruce Health

Pros:
- Ease of Use (16 reviews)
- Customer Support (11 reviews)

Cons:
- Limited Features (8 reviews)
- Missing Features (6 reviews)

---
## Ratings Comparison
| Rating | Relatient | Spruce Health | 
|---|---|---|
  | **Meets Requirements** | 9.5 (23 reviews) | 9.1 (261 reviews) | 
  | **Ease of Use** | 9.5 (23 reviews) | 9.0 (266 reviews) | 
  | **Ease of Setup** | 9.1 (21 reviews) | 8.9 (127 reviews) | 
  | **Ease of Admin** | 8.7 (21 reviews) | 9.1 (97 reviews) | 
  | **Quality of Support** | 9.1 (23 reviews) | 8.9 (250 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (21 reviews) | 9.1 (94 reviews) | 
  | **Product Direction (% positive)** | 10.0 (23 reviews) | 8.8 (231 reviews) | 

---
## Pricing

### Relatient

#### Entry-Level Pricing

Plan: Pricing for Providers

Price: Contact Relatient for a Quote

Description: Relatient offers pricing based on the Platform and Solutions purchased.


[Learn more about Relatient](https://www.g2.com/products/relatient/reviews)

#### Free Trial

No

### Spruce Health

#### Entry-Level Pricing

Plan: Basic Plan

Price: $24.00 1 User Per Month

Description: The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number. 

Key Features:
- Simple and Robust HIPAA Compliance
- Business Associate Agreement (BAA)
- Advanced Medical Phone System 

[Browse all 2 editions](https://www.g2.com/products/spruce-health/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Relatient** | 9.4/10 | 12 |
| **Spruce Health** | 9.0/10 | 76 |

#### Platform

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.5 (10 reviews) | 9.2 (71 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.2 (12 reviews) | 8.9 (72 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | 9.5 (10 reviews) | Feature Not Available | 
| **Clinical Communication - HIPAA Compliance** | 9.5 (7 reviews) | 9.0 (70 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.2 (10 reviews) | 9.3 (71 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | 9.3 (9 reviews) | 9.1 (67 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | 9.5 (7 reviews) | Feature Not Available | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.2 (8 reviews) | 8.6 (69 reviews) | 

### Patient Intake

| Product | Score | Reviews |
|---|---|---|
| **Relatient** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Patient Convenience 

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **Tablets and Kiosks** | Not enough data | Not enough data | 
| **Payment Collection** | Not enough data | Not enough data | 
| **Form Workflow** | Not enough data | Not enough data | 
| **Patient Check-in** | Not enough data | Not enough data | 
| **Mobile Patient Intake** | Not enough data | Not enough data | 

#### Administration 

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **Patient Data Transfer** | Not enough data | Not enough data | 
| **HIPAA Compliance** | Not enough data | Not enough data | 
| **Insurance Credentialing** | Not enough data | Not enough data | 
| **ID Verification** | Not enough data | Not enough data | 
| **Appointment Scheduler Integration** | Not enough data | Not enough data | 
| **E-Signature** | Not enough data | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Relatient** | 8.9/10 | 16 |
| **Spruce Health** | 7.4/10 | 39 |

#### Patient-Centered Functions

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **Online Presence Management** | 8.6 (6 reviews) ✓ Verified | 6.6 (34 reviews) | 
| **Patient Feedback Management** | 9.0 (7 reviews) | 7.0 (34 reviews) | 
| **Patient Portal** | Not enough data | Feature Not Available | 
| **Patient Communications** | Not enough data | 9.5 (38 reviews) | 

#### Operations

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **Workflow Management** | 9.3 (12 reviews) ✓ Verified | 8.8 (37 reviews) | 
| **Interoperability** | 8.9 (11 reviews) ✓ Verified | 8.2 (35 reviews) | 
| **Digital Intake Forms** | Not enough data | Feature Not Available | 
| **Engagement Measuring** | 8.6 (6 reviews) | Feature Not Available | 
| **Patient Satisfaction Management** | Not enough data | 8.1 (33 reviews) | 
| **EHR Integration** | Not enough data | 5.3 (32 reviews) | 
| **IPC Systems Integration** | Feature Not Available | 5.7 (27 reviews) | 

#### Generative AI

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (21 reviews) | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Relatient** | N/A | N/A |
| **Spruce Health** | 8.2/10 | 172 |

#### Technology

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **Telecommunications** | Not enough data | 9.2 (149 reviews) | 
| **Low Bandwidth Support** | Not enough data | 8.1 (100 reviews) | 
| **EHR Integration** | Not enough data | 6.1 (62 reviews) | 

#### Administration

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **Practice Branding** | Not enough data | 7.9 (82 reviews) | 
| **Practice Specific** | Not enough data | 8.3 (110 reviews) | 
| **Charting And Documentation** | Not enough data | 6.6 (72 reviews) | 

#### Compliance

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **HIPAA Compliance** | Not enough data | 9.6 (165 reviews) | 
| **State Regulation Compliance** | Not enough data | 9.6 (141 reviews) | 

### Medical Spa

| Product | Score | Reviews |
|---|---|---|
| **Relatient** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Business Management

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Merchant Services** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 

#### Marketing

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **Client Communications** | Not enough data | Not enough data | 
| **Loyalty Management** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 

#### Practice Management

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **Patient Records** | Not enough data | Not enough data | 
| **Photo Management** | Not enough data | Not enough data | 
| **E-Prescribing and Lab Orders** | Not enough data | Not enough data | 
| **Patient Portal** | Not enough data | Not enough data | 
| **Insurance Billing** | Not enough data | Not enough data | 

#### Platform Tools

| Feature | Relatient | Spruce Health | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | Not enough data | 
| **Healthtech Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging)

**Unique to Relatient (2):** [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling)

**Unique to Spruce Health (2):** [Telemedicine Software](https://www.g2.com/categories/telemedicine), [Medical Spa Software](https://www.g2.com/categories/medical-spa)


---
## Reviewer Demographics

### By Company Size

| Segment | Relatient | Spruce Health | 
|---|---|---|
| **Small-Business** | 53.8% | 99.1% | 
| **Mid-Market** | 38.5% | 0.9% | 
| **Enterprise** | 7.7% | 0% | 

### By Industry

#### Relatient

- **Hospital & Health Care:** 57.7%
- **Medical Practice:** 30.8%
- **Health, Wellness and Fitness:** 11.5%

#### Spruce Health

- **Mental Health Care:** 62.7%
- **Health, Wellness and Fitness:** 12.0%
- **Medical Practice:** 11.1%
- **Hospital & Health Care:** 10.2%
- **Individual & Family Services:** 1.5%
- **Alternative Medicine:** 1.2%
- **Civic & Social Organization:** 0.6%
- **Professional Training & Coaching:** 0.3%
- **Consumer Services:** 0.3%

---
## Alternatives

### Alternatives to Relatient

- [Artera](https://www.g2.com/products/artera/reviews) — 4.8/5 stars (88 reviews)
- [Luma Health](https://www.g2.com/products/luma-health/reviews) — 4.8/5 stars (84 reviews)
- [Klara](https://www.g2.com/products/klara/reviews) — 4.6/5 stars (112 reviews)
- [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (565 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (407 reviews)

### Alternatives to Spruce Health

- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (203 reviews)
- [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (127 reviews)
- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (297 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (565 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (407 reviews)

---
## Top Discussions

### Relatient

No discussions available for this product.

### Spruce Health

- Title: [Is Spruce a ERP system?](https://www.g2.com/discussions/is-spruce-a-erp-system) — 10 comments
  > **Top comment:** "Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc."
- Title: [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) — 1 comment
  > **Top comment:** "HIPAA compliant phone number, fax, and messaging system for healthcare providers"
- Title: [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) — 1 comment *(includes official response)*
  > **Top comment:** "Spruce is an all in one communication software built from the ground up for healthcare practices. Spruce can help you with your business phone system..."
- Title: [Best way to download your convos for your record keeping?](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) — 1 comment, 1 upvote
  > **Top comment:** "Spruce is a medical record so many of our clinicians actually keep everything within Spruce. You can use our search feature to find anything at a later time..."
- Title: [are there any other platforms that are similar that may be a bit more affordable? and does Spruce actually have a number to call so when having technical problems I can speak to a live rep?](https://www.g2.com/discussions/are-there-any-other-platforms-that-are-similar-that-may-be-a-bit-more-affordable-and-does-spruce-actually-have-a-number-to-call-so-when-having-technical-problems-i-can-speak-to-a-live-rep) — 1 comment, 1 upvote
  > **Top comment:** "Spruce is a robust medical communication platform so it's tricky to compare pricing with other solutions. Depending on what you are seeking, there may be..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/relatient-vs-spruce-health)