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At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (45.4% of reviews)
Entry-Level Pricing
Free Trial Per Month
$840.00 25 employee turnover cap Per Year
RefNow
Star Rating
(144)4.6 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Learn more about RefNowXref
Star Rating
(482)4.6 out of 5
Market Segments
Mid-Market (45.4% of reviews)
Pros & Cons
Entry-Level Pricing
$840.00 25 employee turnover cap Per Year
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Xref excels in its Fraud Detection capabilities, scoring 9.1, which reviewers mention provides a robust layer of security during the verification process. In contrast, RefNow's score of 8.1 indicates it may not be as effective in identifying potential fraud risks.
- Reviewers mention that Xref's Performance score of 9.1 reflects its reliability and speed, making it a preferred choice for mid-market users. RefNow, with a score of 8.6, is noted to have occasional performance lags, particularly during peak usage times.
- Users on G2 highlight Xref's superior Templates feature, scoring 8.5, which allows for greater customization and efficiency in the reference checking process. RefNow's score of 7.9 suggests it offers fewer template options, which may limit user flexibility.
- Reviewers mention that Xref's Quality of Support is consistently rated at 9.3, with many users praising the responsiveness and helpfulness of the support team. RefNow matches this score but lacks the same volume of positive feedback regarding support availability.
- G2 users report that Xref's Security and Compliance features, scoring 9.0, are highly regarded, particularly for organizations needing to adhere to strict regulations. RefNow's score of 8.3 indicates it may not meet the same level of compliance assurance.
- Users say that Xref's Identity Verification feature, with a score of 8.6, is robust and user-friendly, making it easier to verify candidate identities. RefNow's score of 8.4 suggests it is effective but may not offer the same level of user satisfaction in this area.
Pricing
Entry-Level Pricing
RefNow
Essential
Free Trial
Per Month
- Automated Email and SMS Reminders
- Custom Branding
- Unlimited Custom Questions
Xref
Starter
$840.00
25 employee turnover cap Per Year
Ideal for organisations with up to 75 employees and a typical employee turnover rate.
- All standard features plus
- Automated Talent Pooling
- Multi Language
Free Trial
RefNow
Free Trial is available
Xref
Free Trial is available
Ratings
Meets Requirements
9.0
43
9.3
385
Ease of Use
9.5
82
9.3
407
Ease of Setup
9.2
27
9.2
209
Ease of Admin
9.0
19
9.1
202
Quality of Support
9.3
34
9.3
366
Has the product been a good partner in doing business?
8.5
16
9.5
199
Product Direction (% positive)
8.5
48
9.3
384
Features by Category
Background Check Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Background Check Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Background Check Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Insight Check - Background Check
Not enough data
Not enough data
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Content
7.9
38
8.5
288
8.2
38
8.9
290
7.7
38
8.6
278
Platform Basics
8.1
38
8.8
280
7.7
37
8.3
241
8.6
37
9.1
296
Platform Additional Functionality
7.8
37
8.2
240
8.4
37
8.6
264
8.1
36
9.1
283
7.9
36
8.6
275
Platform Data
8.0
37
8.6
277
8.3
37
9.0
294
8.2
37
8.9
301
8.2
36
8.5
231
Performance reviews
Not enough data
7.4
16
Not enough data
8.9
16
Feedback
Not enough data
7.5
16
Not enough data
7.5
16
Data
Not enough data
8.5
16
Not enough data
8.0
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
7.8
32
Not enough data
8.5
32
Not enough data
6.3
29
Platform Content
Not enough data
8.5
32
Not enough data
8.1
33
Not enough data
6.5
10
Not enough data
8.1
30
Platform Additional Functionality
Not enough data
8.6
33
Not enough data
6.5
10
Not enough data
7.5
8
Not enough data
6.5
8
Platform
Not enough data
8.2
211
Not enough data
8.0
162
Not enough data
8.2
158
Not enough data
8.7
204
Not enough data
9.2
221
Not enough data
8.8
207
Not enough data
8.3
194
Not enough data
8.7
213
Platform
Not enough data
8.2
211
Not enough data
8.0
162
Not enough data
8.2
158
Not enough data
8.7
204
Not enough data
9.2
221
Not enough data
8.8
207
Not enough data
8.3
194
Not enough data
8.7
213
Categories
Categories
Shared Categories
RefNow and Xref are categorized as Reference Check
Unique Categories
RefNow is categorized as Background Check
Xref is categorized as Employee Engagement and 360 Feedback Software
Reviews
Reviewers' Company Size
RefNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xref
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
27.6%
Staffing and Recruiting
13.8%
Education Management
9.2%
Mental Health Care
4.6%
Human Resources
4.6%
Other
40.2%
Hospital & Health Care
11.4%
Staffing and Recruiting
11.2%
Non-Profit Organization Management
8.0%
Information Technology and Services
4.9%
Education Management
3.8%
Other
60.7%
Alternatives
Discussions
RefNow has no discussions with answers
How is it possible to see if an employee has received and read an Xref invite?
2 Comments
NA
I receive an email from XrefRead more
What is the best way to change a reference email that the "new hire" has submitted, in case they need support with that.
2 Comments
KZ
What if the email address is the same except has some capitals??? I change it to include the capitals but when I save it reverts the email back to all lower...Read more
How does Xref collect references?
1 Comment
X
The process of conducting a reference check with Xref starts when the employer submits a request by providing the candidate’s information - this takes just...Read more
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