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Compare Refiner and Survicate 
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At a Glance
Market Segments
Small-Business (54.5% of reviews)
Small-Business (46.2% of reviews)
Entry-Level Pricing
Free Trial Per Month
Free
Refiner
Star Rating
(24)4.6 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 5 pricing plansSurvicate
Star Rating
(196)4.6 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Survicate and Refiner have a strong star rating of 4.6, indicating overall satisfaction, but Survicate has a larger volume of reviews (175) compared to Refiner (18), suggesting a more established user base and potentially more reliable feedback.
- Reviewers mention that Survicate excels in customer support with a score of 9.4, highlighting features like live chat and extensive documentation, while Refiner, with a score of 9.1, is noted for its responsive support but lacks the same depth of resources.
- Users on G2 say that Survicate's ease of use is rated at 9.3, with many appreciating its intuitive interface and straightforward survey creation process, whereas Refiner, rated at 9.2, is also user-friendly but has a slightly steeper learning curve for advanced features.
- Reviewers mention that Survicate's AI Text Summarization feature, rated at 7.3, is particularly useful for distilling feedback into actionable insights, while Refiner's lower score of 5.5 indicates that users find its summarization capabilities less effective.
- G2 users report that Survicate's multilingual support (8.3) is a significant advantage for businesses operating in diverse markets, while Refiner's score of 7.8 suggests it may not cater as effectively to international users.
- Users say that both products offer free entry-level options, but Survicate's completely free plan is more appealing compared to Refiner's free trial, which may limit access to certain features during the trial period.
Pricing
Entry-Level Pricing
Refiner
Free Trial
Free Trial
Per Month
- Microsurveys for SaaS
- NPS, CSAT, CES & PMF surveys
Survicate
Free
Free
For beginners just starting to collect feedback. No strings attached.
- Collect feedback across email, link, and web
- Create a survey with AI or templates
- Display survey logic
Free Trial
Refiner
Free Trial is available
Survicate
Free Trial is available
Ratings
Meets Requirements
9.0
19
8.9
158
Ease of Use
9.1
22
9.2
162
Ease of Setup
8.6
18
9.1
110
Ease of Admin
9.1
11
9.0
88
Quality of Support
9.0
14
9.4
155
Has the product been a good partner in doing business?
9.0
10
9.3
86
Product Direction (% positive)
9.5
22
9.3
149
Features by Category
User Response Methods
Not enough data
9.4
54
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
44
|
Verified
Participant Selection
Not enough data
8.7
35
|
Verified
Not enough data
6.9
25
Not enough data
8.3
36
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.5
47
|
Verified
Not enough data
8.2
37
|
Verified
Not enough data
8.2
34
|
Verified
Generative AI
Not enough data
5.7
12
Voice
Not enough data
Not enough data
Not enough data
Not enough data
Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.6
12
9.2
10
9.0
12
8.7
10
8.8
12
9.0
10
Feature Not Available
7.4
9
Customization
Feature Not Available
8.0
9
7.7
11
8.1
9
7.3
11
7.8
9
Feature Not Available
8.1
8
Generative AI
5.6
8
Not enough data
5.6
8
7.8
6
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.3
9
Feedback Analysis
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.9
9
Feedback Sources
Not enough data
9.4
8
Not enough data
8.9
9
Not enough data
7.9
8
Not enough data
8.5
8
Generative AI
Not enough data
7.1
8
Not enough data
7.4
7
Survey Management
8.7
5
9.2
74
8.7
5
8.8
73
8.7
5
8.6
68
Not enough data
8.7
70
Survey Customization
8.7
5
8.8
68
8.3
5
8.8
66
6.7
5
7.8
57
Not enough data
8.4
50
Survey Insights
7.7
5
8.2
73
Not enough data
8.1
53
Not enough data
8.8
65
Not enough data
8.3
63
Agentic AI - Survey
Not enough data
7.0
9
Not enough data
7.0
9
Not enough data
6.9
9
Categories
Categories
Shared Categories
Refiner and Survicate are categorized as Survey and Experience Management
Unique Categories
Refiner has no unique categories
Reviews
Reviewers' Company Size
Refiner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Survicate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
27.3%
Computer Software
22.7%
Marketing and Advertising
9.1%
Transportation/Trucking/Railroad
4.5%
Media Production
4.5%
Other
31.8%
Computer Software
16.5%
Information Technology and Services
11.2%
Financial Services
9.6%
Marketing and Advertising
6.9%
Internet
6.4%
Other
49.5%
Alternatives
Discussions
Refiner has no discussions with answers
Survicate has no discussions with answers
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