# REDCap vs SurveyMonkey Comparison

| | REDCap | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 221 | 23,551 | 
| **Largest Market Segment** | Enterprise (63.4% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### REDCap

Pros:
- Data Management (2 reviews)
- Features (2 reviews)

Cons:
- Slow Performance (1 reviews)

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

---
## Ratings Comparison
| Rating | REDCap | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 8.8 (192 reviews) | 9.0 (20678 reviews) | 
  | **Ease of Use** | 8.0 (192 reviews) | 9.2 (20796 reviews) | 
  | **Ease of Setup** | 7.4 (42 reviews) | 9.0 (8131 reviews) | 
  | **Ease of Admin** | 8.6 (43 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 8.2 (159 reviews) | 8.6 (14671 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (36 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 7.6 (183 reviews) | 7.7 (20218 reviews) | 

---
## Pricing

### REDCap

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Electronic Data Capture (EDC)

| Product | Score | Reviews |
|---|---|---|
| **REDCap** | 9.2/10 | 67 |
| **SurveyMonkey** | N/A | N/A |

#### Data Management

| Feature | REDCap | SurveyMonkey | 
|---|---|---|
| **Cloud Security - Electronic Data Capture (EDC)** | 9.3 (47 reviews) | Not enough data | 
| **Role-Based User Permissions - Electronic Data Capture (EDC)** | 9.4 (50 reviews) | Not enough data | 
| **Query Management - Electronic Data Capture (EDC)** | 9.1 (48 reviews) | Not enough data | 
| **Data Export - Electronic Data Capture (EDC)** | 9.0 (55 reviews) | Not enough data | 

#### Clinical Study Support

| Feature | REDCap | SurveyMonkey | 
|---|---|---|
| **eCRFs - Electronic Data Capture (EDC)** | 9.3 (45 reviews) | Not enough data | 
| **Audit Trail - Electronic Data Capture (EDC)** | 9.0 (39 reviews) | Not enough data | 
| **Data Capture - Electronic Data Capture (EDC)** | 9.4 (48 reviews) | Not enough data | 
| **Randomization - Electronic Data Capture (EDC)** | 9.3 (38 reviews) | Not enough data | 
| **Compliance - Electronic Data Capture (EDC)** | 9.1 (39 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **REDCap** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 194 |

#### Feedback Management

| Feature | REDCap | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.8 (150 reviews) | 
| **Segmentation** | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | REDCap | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | REDCap | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.1 (147 reviews) | 
| **Surveys** | Not enough data | 9.1 (170 reviews) | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | REDCap | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (130 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **REDCap** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1710 |

#### Survey Management

| Feature | REDCap | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.0 (1506 reviews) | 
| **Question Types** | Not enough data | 8.9 (1445 reviews) | 
| **Templates** | Not enough data | 8.6 (1360 reviews) | 
| **Survey Distribution** | Not enough data | 8.9 (1423 reviews) | 

#### Survey Customization

| Feature | REDCap | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.4 (1173 reviews) | 
| **Branding** | Not enough data | 8.2 (1208 reviews) | 
| **Multimedia Support** | Not enough data | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.1 (906 reviews) | 

#### Survey Insights

| Feature | REDCap | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.6 (1417 reviews) | 
| **BI Tools Integration** | Not enough data | 8.0 (946 reviews) | 
| **Data Exporting** | Not enough data | 8.5 (1267 reviews) | 
| **Permissions** | Not enough data | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | REDCap | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (152 reviews) | 
| **Decision Making** | Not enough data | 8.0 (153 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **REDCap** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 246 |

#### Customization

| Feature | REDCap | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | 8.6 (228 reviews) | 

#### Additional Functionality

| Feature | REDCap | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | 8.3 (197 reviews) | 
| **Payments** | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | 8.5 (205 reviews) | 

---
## Categories

**Unique to REDCap (1):** [Electronic Data Capture (EDC) Software](https://www.g2.com/categories/electronic-data-capture-edc)

**Unique to SurveyMonkey (3):** [Survey Software](https://www.g2.com/categories/survey), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | REDCap | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 19.7% | 36.5% | 
| **Mid-Market** | 16.9% | 34.1% | 
| **Enterprise** | 63.4% | 29.4% | 

### By Industry

#### REDCap

- **Hospital & Health Care:** 34.7%
- **Research:** 30.0%
- **Higher Education:** 20.2%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 2.8%
- **Education Management:** 2.3%
- **Government Administration:** 1.4%
- **Biotechnology:** 1.4%
- **Retail:** 0.5%
- **Publishing:** 0.5%
- **Other:** 2.3%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to REDCap

- [Castor](https://www.g2.com/products/castor-edc-castor/reviews) — 4.6/5 stars (126 reviews)
- [Medrio EDC](https://www.g2.com/products/medrio-edc/reviews) — 4.3/5 stars (206 reviews)
- [Medidata Rave](https://www.g2.com/products/medidata-rave/reviews) — 4.7/5 stars (27 reviews)
- [OpenClinica](https://www.g2.com/products/openclinica/reviews) — 4.2/5 stars (24 reviews)
- [Oracle Clinical](https://www.g2.com/products/oracle-clinical/reviews) — 4.1/5 stars (29 reviews)
- [Viedoc](https://www.g2.com/products/viedoc/reviews) — 4.5/5 stars (273 reviews)
- [Clinical Research Suite](https://www.g2.com/products/clinical-research-suite/reviews) — 3.8/5 stars (205 reviews)
- [Greenlight Guru Clinical](https://www.g2.com/products/greenlight-guru-clinical/reviews) — 4.3/5 stars (116 reviews)
- [TrialKit](https://www.g2.com/products/trialkit/reviews) — 4.6/5 stars (26 reviews)
- [cubeCDMS](https://www.g2.com/products/cubecdms/reviews) — 4.7/5 stars (150 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5202 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (952 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### REDCap

No discussions available for this product.

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/redcap-vs-surveymonkey)