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Compare Red Hat OpenShift and ServiceNow Cloud Observability (formerly LightStep) 
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At a Glance
Market Segments
Enterprise (49.1% of reviews)
Enterprise (47.4% of reviews)
Entry-Level Pricing
No pricing available
Free Get started quickly
Red Hat OpenShift
Star Rating
(303)4.5 out of 5
Market Segments
Enterprise (49.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Red Hat OpenShiftServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Red Hat OpenShift excels in providing a user-friendly experience, particularly with its intuitive dashboard that consolidates essential functions, making orchestration tasks significantly easier. Users appreciate how it simplifies the complexities often associated with Kubernetes.
- Users say that ServiceNow Cloud Observability (formerly LightStep) stands out for its robust log tracing capabilities, which are praised for their ease of integration with applications. This feature allows developers to monitor logs effectively, enhancing troubleshooting efficiency.
- Reviewers mention that Red Hat OpenShift offers a seamless deployment process, particularly for hosting applications like Maximo. Its capabilities in containerization and pipeline management are highlighted as key strengths that streamline operations for teams.
- According to verified reviews, ServiceNow Cloud Observability shines in its ability to generate metrics and tracing with minimal setup, making it a favorite among developers who need quick insights into application performance and issues.
- G2 reviewers highlight that while Red Hat OpenShift has a solid support system, ServiceNow Cloud Observability outperforms it in terms of support quality, with users noting exceptional responsiveness and helpfulness from the support team.
- Users report that Red Hat OpenShift has a slightly lower ease of setup score compared to ServiceNow Cloud Observability, which is often noted for its straightforward onboarding process, allowing teams to get started quickly without extensive configuration challenges.
Pricing
Entry-Level Pricing
Red Hat OpenShift
No pricing availableServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Free Trial
Red Hat OpenShift
No trial information availableServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Ratings
Meets Requirements
8.7
83
9.0
14
Ease of Use
8.2
226
9.2
14
Ease of Setup
7.8
193
Not enough data
Ease of Admin
8.6
57
Not enough data
Quality of Support
8.4
73
9.6
14
Has the product been a good partner in doing business?
8.6
53
Not enough data
Product Direction (% positive)
9.0
80
7.9
11
Features by Category
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
9.5
7
Not enough data
7.9
7
Not enough data
9.3
7
Monitoring and Management
Not enough data
9.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Server Virtualization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Alerts management
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Monitoring
9.4
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Automation
9.2
6
Not enough data
8.6
6
Not enough data
Analysis
8.0
5
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
Issue Resolution
8.6
6
Not enough data
9.2
6
Not enough data
9.3
5
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Development
9.1
23
Not enough data
8.5
17
Not enough data
9.0
17
Not enough data
9.1
18
Not enough data
9.2
16
Not enough data
Database
8.3
21
Not enough data
8.2
21
Not enough data
8.7
22
Not enough data
8.3
21
Not enough data
8.6
22
Not enough data
Infrastructure
8.6
23
Not enough data
9.0
20
Not enough data
9.2
24
Not enough data
Management
8.5
32
Not enough data
8.4
31
Not enough data
8.2
30
Not enough data
Organization
8.5
32
Not enough data
8.9
33
Not enough data
9.1
31
Not enough data
Development
8.5
27
Not enough data
8.8
30
Not enough data
8.6
25
Not enough data
9.2
26
Not enough data
Categories
Categories
Shared Categories
Red Hat OpenShift and ServiceNow Cloud Observability (formerly LightStep) are categorized as Container Monitoring
Unique Categories
Red Hat OpenShift is categorized as Container Orchestration, Container Management, Cloud Platform as a Service (PaaS), and Server Virtualization
ServiceNow Cloud Observability (formerly LightStep) is categorized as Application Performance Monitoring (APM), Cloud Infrastructure Monitoring, Log Monitoring, Enterprise Monitoring, Database Monitoring, and Observability Software
Reviews
Reviewers' Company Size
Red Hat OpenShift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.5%
Financial Services
13.8%
Banking
9.2%
Computer Software
8.5%
Telecommunications
7.1%
Other
45.9%
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Alternatives
Discussions
What is included in Red Hat OpenShift container platform?
1 Comment
NG
you can deploy your applications and have UI which is more superior to Kubernetes. operator development, etc.. all features of k8s are present in OCP.Read more
Red Hat OpenShift has no more discussions with answers
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
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