# Red Hat Ansible Automation Platform vs Xurrent ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Red Hat Ansible Automation Platform excels in its **agentless architecture** and **human-readable YAML playbooks** , which simplify complex IT tasks and allow for seamless scaling from simple tasks to enterprise-wide orchestration.
- **Users say** Xurrent stands out for its **intuitive user interface** and **ease of configuration** , making it a user-friendly choice for IT service management, particularly in incident and change management processes.
- **Reviewers mention** that while Red Hat Ansible Automation Platform has a strong overall satisfaction score, it faces challenges in **ease of setup** compared to Xurrent, which is noted for its straightforward configuration process that does not overwhelm IT staff.
- **According to verified reviews** , Xurrent's focus on continuous development and performance of its cloud application is appreciated, with users highlighting how it helps maintain SLAs through clear reporting and tracking features.
- **G2 reviewers indicate** that while both platforms have similar star ratings, Red Hat Ansible Automation Platform has a larger volume of reviews, suggesting a more established presence and user base, which can provide more insights into its long-term reliability.
- **Users report** that Red Hat Ansible Automation Platform's ability to run commands on infrastructure is a significant advantage, but they also note that Xurrent's strong support and product direction contribute to a more positive partnership experience.



| | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 377 | 87 | 
| **Largest Market Segment** | Enterprise (48.5% of reviews) | Enterprise (54.3% of reviews) | 
| **Entry Level Price** | $5,000 per year | No pricing available | 

---
## Top Pros & Cons

### Red Hat Ansible Automation Platform

Pros:
- Automation (46 reviews)
- Automation Efficiency (40 reviews)

Cons:
- Learning Curve (13 reviews)
- Learning Difficulty (13 reviews)

### Xurrent ITSM

Pros:
- Ease of Use (14 reviews)
- Features (7 reviews)

Cons:
- Missing Features (5 reviews)
- Limited Features (4 reviews)

---
## Ratings Comparison
| Rating | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
  | **Meets Requirements** | 8.9 (155 reviews) | 8.9 (69 reviews) | 
  | **Ease of Use** | 8.7 (320 reviews) | 9.1 (70 reviews) | 
  | **Ease of Setup** | 8.2 (248 reviews) | 8.7 (49 reviews) | 
  | **Ease of Admin** | 8.8 (91 reviews) | 8.6 (48 reviews) | 
  | **Quality of Support** | 8.3 (127 reviews) | 9.1 (68 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (75 reviews) | 9.2 (47 reviews) | 
  | **Product Direction (% positive)** | 9.4 (157 reviews) | 9.8 (64 reviews) | 

---
## Pricing

### Red Hat Ansible Automation Platform

#### Entry-Level Pricing

Plan:  Basic Tower

Price: $5,000 per year

Description: Up to 100 nodes

Key Features:
- 30 Days of Support only
- No response time SLA
- Maintenance & Upgrades

[Browse all 3 editions](https://www.g2.com/products/red-hat-ansible-automation-platform/pricing)

#### Free Trial

Yes

### Xurrent ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Application Release Orchestration

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | 8.7/10 | 27 |
| **Xurrent ITSM** | N/A | N/A |

#### Administration

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Configuration Management** | 9.0 (23 reviews) | Not enough data | 
| **Access Control** | 8.5 (23 reviews) | Not enough data | 
| **Dashboards** | 8.4 (21 reviews) | Not enough data | 

#### Functionality

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Deployment Automation** | 9.3 (25 reviews) | Not enough data | 
| **Process Analytics** | 8.6 (20 reviews) | Not enough data | 
| **Plugins** | 8.3 (21 reviews) | Not enough data | 
| **APIs / Integrations** | 8.6 (24 reviews) | Not enough data | 
| **Feature Flags** | 8.2 (19 reviews) | Not enough data | 

#### Processes

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Pipelines** | 8.6 (22 reviews) | Not enough data | 
| **Orchestration** | 8.7 (22 reviews) | Not enough data | 
| **Workflow Visualization** | 8.3 (20 reviews) | Not enough data | 

### Network Automation Tools

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | 9.1/10 | 6 |
| **Xurrent ITSM** | N/A | N/A |

#### Configuration

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Compliance** | 9.0 (5 reviews) | Not enough data | 
| **Scheduling** | 8.0 (5 reviews) | Not enough data | 
| **Maintenance** | 8.9 (6 reviews) | Not enough data | 

#### Agentic AI - Network Automation Tools

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Network

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Scalability** | 8.0 (5 reviews) | Not enough data | 
| **Inventory** | 9.0 (5 reviews) | Not enough data | 
| **Infrastructure** | 8.6 (6 reviews) | Not enough data | 
| **Remote Access** | 9.0 (5 reviews) | Not enough data | 

#### Logistics

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Communication** | 8.7 (5 reviews) | Not enough data | 
| **Scripting** | 8.3 (5 reviews) | Not enough data | 
| **Workflows** | 8.7 (5 reviews) | Not enough data | 

#### Security - Network Automation

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Change Management** | Not enough data | Not enough data | 
| **Security Automation** | 8.6 (6 reviews) | Not enough data | 
| **User Authentication and Authorization** | 6.3 (5 reviews) | Not enough data | 
| **Monitoring and Alerts** | 6.7 (5 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | N/A | N/A |
| **Xurrent ITSM** | 8.4/10 | 45 |

#### Administration

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Change Management** | Not enough data | 8.6 (41 reviews) | 
| **Asset Management** | Not enough data | 8.1 (40 reviews) | 
| **Reports & Analytics** | Not enough data | 8.2 (42 reviews) | 

#### Service Desk

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Help Desk** | Not enough data | 8.8 (42 reviews) | 
| **Incident Reports** | Not enough data | 8.4 (42 reviews) | 
| **Process Workflow** | Not enough data | 8.8 (42 reviews) | 

#### Management

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (40 reviews) | 
| **Administration Console** | Not enough data | 8.9 (38 reviews) | 
| **Access Management** | Not enough data | 8.6 (33 reviews) | 
| **Asset Management** | Not enough data | 8.5 (36 reviews) | 
| **Policy Dictation** | Not enough data | 8.0 (32 reviews) | 

#### Functionality

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.3 (42 reviews) | 
| **Performance Logging** | Not enough data | 7.7 (33 reviews) | 
| **Alerting** | Not enough data | 8.0 (34 reviews) | 
| **Automation** | Not enough data | 8.5 (41 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud Infrastructure Automation

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | 9.0/10 | 36 |
| **Xurrent ITSM** | N/A | N/A |

#### Administration 

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Administration Console** | 8.7 (30 reviews) | Not enough data | 
| **Task Management** | Feature Not Available | Not enough data | 
| **Dashboards and Visualizations** | 8.6 (30 reviews) | Not enough data | 
| **Access Control** | 8.9 (29 reviews) | Not enough data | 

#### Automation

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Test Automation** | 9.2 (30 reviews) | Not enough data | 
| **Intelligent Automation** | 9.0 (29 reviews) | Not enough data | 
| **Release Automation** | 9.3 (27 reviews) | Not enough data | 
| **Automated Provisioning** | 9.1 (32 reviews) | Not enough data | 

#### IT Management

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Workflow Management** | 9.0 (33 reviews) | Not enough data | 
| **Infrastructure Management** | 9.1 (31 reviews) | Not enough data | 
| **IT Discovery** | 8.5 (28 reviews) | Not enough data | 

### Vulnerability Scanner

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | N/A | N/A |
| **Xurrent ITSM** | N/A | N/A |

#### Performance

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Issue Tracking** | Not enough data | Not enough data | 
| **Detection Rate** | Not enough data | Not enough data | 
| **False Positives** | Not enough data | Not enough data | 
| **Automated Scans** | Not enough data | Not enough data | 

#### Network

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Compliance Testing** | Not enough data | Not enough data | 
| **Perimeter Scanning** | Not enough data | Not enough data | 
| **Configuration Monitoring** | Not enough data | Not enough data | 

#### Application

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Manual Application Testing** | Not enough data | Not enough data | 
| **Static Code Analysis** | Not enough data | Not enough data | 
| **Black Box Testing** | Not enough data | Not enough data | 

#### Agentic AI - Vulnerability Scanner

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Continuous Delivery

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | 9.0/10 | 18 |
| **Xurrent ITSM** | N/A | N/A |

#### Functionality

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Deployment-Ready Staging** | 9.1 (16 reviews) | Not enough data | 
| **Integration** | 8.9 (17 reviews) | Not enough data | 
| **Extensible** | 8.9 (16 reviews) | Not enough data | 

#### Management

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Processes and Workflow** | 9.1 (15 reviews) | Not enough data | 
| **Reporting** | 8.2 (16 reviews) | Not enough data | 
| **Automation** | 9.6 (16 reviews) | Not enough data | 

#### Agentic AI - Continuous Delivery

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | N/A | N/A |
| **Xurrent ITSM** | 8.5/10 | 44 |

#### Monitoring

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 7.1 (36 reviews) | 
| **Timely Alerts** | Not enough data | 8.5 (37 reviews) | 
| **TIcket Accuracy** | Not enough data | 8.4 (40 reviews) | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (42 reviews) | 
| **Standardization** | Not enough data | 8.9 (39 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.5 (40 reviews) | 

#### Generative AI

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (12 reviews) | 

#### Agentic AI - Incident Management

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | N/A | N/A |
| **Xurrent ITSM** | N/A | N/A |

#### Data Preparation

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Data Sources** | Feature Not Available | Not enough data | 
| **Indexing** | Feature Not Available | Not enough data | 
| **Automated Tagging** | Feature Not Available | Not enough data | 
| **Data Blending** | Feature Not Available | Not enough data | 

#### Analysis

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Track Trends** | Feature Not Available | Not enough data | 
| **Detect Anomalies** | Feature Not Available | Not enough data | 
| **Metric and Event Data** | Feature Not Available | Not enough data | 
| **Search** | Feature Not Available | Not enough data | 
| **Alerts** | Feature Not Available | Not enough data | 
| **Live Tail** | Not enough data | Not enough data | 

#### Visualization

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Dashboards** | Feature Not Available | Not enough data | 
| **Data Discovery** | Feature Not Available | Not enough data | 

#### Agentic AI - Log Analysis

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | 8.4/10 | 14 |
| **Xurrent ITSM** | N/A | N/A |

#### Management

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Configuration Management** | 9.0 (12 reviews) | Not enough data | 
| **Access Control** | 8.0 (11 reviews) | Not enough data | 
| **Orchestration** | 7.9 (11 reviews) | Not enough data | 

#### Functionality

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Automation** | 9.0 (12 reviews) | Not enough data | 
| **Integrations** | 8.2 (10 reviews) | Not enough data | 
| **Extensibility** | 8.7 (10 reviews) | Not enough data | 

#### Processes

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Pipeline Control** | 8.3 (11 reviews) | Not enough data | 
| **Workflow Visualization** | 7.5 (10 reviews) | Not enough data | 
| **Continuous Deployment** | 8.3 (11 reviews) | Not enough data | 

### Continuous Integration

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | 8.3/10 | 5 |
| **Xurrent ITSM** | N/A | N/A |

#### Functionality

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Integrations** | 8.3 (5 reviews) | Not enough data | 
| **Extensibility** | 8.3 (5 reviews) | Not enough data | 
| **Test Customization** | 8.3 (5 reviews) | Not enough data | 

#### Management

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Automation** | 8.3 (5 reviews) | Not enough data | 
| **Processes and Workflow** | 8.0 (5 reviews) | Not enough data | 
| **Reporting** | 8.7 (5 reviews) | Not enough data | 

#### Agentic AI - Continuous Integration

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | N/A | N/A |
| **Xurrent ITSM** | N/A | N/A |

#### Automation Support - Runbook Automation

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Common Tool Integration** | Not enough data | Not enough data | 
| **Scripting Language Support** | Not enough data | Not enough data | 
| **Routine Task Automation** | Not enough data | Not enough data | 
| **Automated Task Notifications** | Not enough data | Not enough data | 

#### Error Management - Runbook Automation

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Runbook Procedure Updates** | Not enough data | Not enough data | 
| **Recovery Options** | Not enough data | Not enough data | 
| **Error Management in Automation** | Not enough data | Not enough data | 

#### Customization - Runbook Automation

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Runbook Customization** | Not enough data | Not enough data | 
| **Workflow Customization** | Not enough data | Not enough data | 
| **Incident Response Customization** | Not enough data | Not enough data | 

#### Compliance and Reporting - Runbook Automation

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Security Management** | Not enough data | Not enough data | 
| **Compliance Standards Adherence** | Not enough data | Not enough data | 
| **Reporting and Auditing** | Not enough data | Not enough data | 

#### Performance - Runbook Automation

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Self-Service for Non-IT Staff** | Not enough data | Not enough data | 
| **Team Collaboration Enhancement** | Not enough data | Not enough data | 
| **Load Handling Performance** | Not enough data | Not enough data | 

#### Agentic AI - Runbook Automation

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | N/A | N/A |
| **Xurrent ITSM** | 8.3/10 | 51 |

#### Incident Management

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (49 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.3 (47 reviews) | 
| **Ticket Notifications** | Not enough data | 8.1 (50 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (48 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.6 (48 reviews) | 

#### Reporting

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Dashboards** | Not enough data | 8.2 (47 reviews) | 
| **Time Tracking** | Not enough data | 7.9 (49 reviews) | 
| **Surveys** | Not enough data | 7.6 (38 reviews) | 

#### Access & Usability

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Mobile** | Not enough data | 7.8 (44 reviews) | 
| **Self Service** | Not enough data | 8.7 (48 reviews) | 
| **Active Directory** | Not enough data | 8.4 (44 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.7 (35 reviews) | 

#### Agentic AI - Service Desk

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Red Hat Ansible Automation Platform** | 7.0/10 | 15 |
| **Xurrent ITSM** | 8.5/10 | 36 |

#### Analysis

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Threat Detection** | 5.6 (13 reviews) | Feature Not Available | 

#### Platform

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Unified Communications Platform** | Feature Not Available | 8.9 (28 reviews) | 
| **Remote Access** | 7.1 (12 reviews) | 8.5 (28 reviews) | 
| **ITIL Policy Compliance** | 6.3 (13 reviews) | 8.8 (31 reviews) | 
| **Asset Tracking** | 6.5 (12 reviews) | 8.2 (32 reviews) | 
| **IT Knowledge Management** | 6.9 (12 reviews) | 8.5 (34 reviews) | 

#### Security

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Endpoint Protection** | 6.0 (12 reviews) | 7.9 (25 reviews) | 
| **Patch Management** | 8.5 (14 reviews) | 7.2 (24 reviews) | 
| **Disaster Recovery** | 6.8 (12 reviews) | Feature Not Available | 
| **Service Management** | 8.6 (12 reviews) | 9.3 (32 reviews) | 
| **Workflow Management** | 8.3 (12 reviews) | 9.1 (34 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)

**Unique to Red Hat Ansible Automation Platform (12):** [DevOps Platforms](https://www.g2.com/categories/devops-platforms), [Cloud Infrastructure Automation Software](https://www.g2.com/categories/cloud-infrastructure-automation), [Network Automation Tools](https://www.g2.com/categories/network-automation-tools), [Application Release Orchestration (ARO) Tools](https://www.g2.com/categories/application-release-orchestration), [Patch Management Software](https://www.g2.com/categories/patch-management), [Vulnerability Scanner Software](https://www.g2.com/categories/vulnerability-scanner), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Continuous Delivery Tools](https://www.g2.com/categories/continuous-delivery-tools), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Continuous Integration Tools](https://www.g2.com/categories/continuous-integration), [Build Automation Software](https://www.g2.com/categories/build-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation)

**Unique to Xurrent ITSM (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Red Hat Ansible Automation Platform | Xurrent ITSM | 
|---|---|---|
| **Small-Business** | 16.3% | 17.3% | 
| **Mid-Market** | 35.2% | 28.4% | 
| **Enterprise** | 48.5% | 54.3% | 

### By Industry

#### Red Hat Ansible Automation Platform

- **Information Technology and Services:** 16.0%
- **Financial Services:** 10.6%
- **Computer Software:** 9.0%
- **Telecommunications:** 8.2%
- **Banking:** 6.3%
- **Government Administration:** 3.8%
- **Computer & Network Security:** 3.5%
- **Higher Education:** 3.5%
- **Insurance:** 3.5%
- **Internet:** 3.0%
- **Other:** 32.6%

#### Xurrent ITSM

- **Information Technology and Services:** 27.2%
- **Insurance:** 8.6%
- **Automotive:** 6.2%
- **Consulting:** 4.9%
- **Computer Software:** 4.9%
- **Hospital & Health Care:** 4.9%
- **Airlines/Aviation:** 3.7%
- **Banking:** 3.7%
- **Staffing and Recruiting:** 2.5%
- **Electrical/Electronic Manufacturing:** 2.5%
- **Other:** 30.9%

---
## Alternatives

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- [CircleCI](https://www.g2.com/products/circleci/reviews) — 4.4/5 stars (509 reviews)
- [Harness Platform](https://www.g2.com/products/harness-platform/reviews) — 4.6/5 stars (281 reviews)
- [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) — 4.3/5 stars (375 reviews)
- [Octopus Deploy](https://www.g2.com/products/octopus-deploy/reviews) — 4.4/5 stars (58 reviews)
- [CloudBees](https://www.g2.com/products/cloudbees/reviews) — 4.4/5 stars (621 reviews)
- [Progress Chef](https://www.g2.com/products/progress-chef/reviews) — 4.2/5 stars (102 reviews)
- [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) — 4.2/5 stars (198 reviews)

### Alternatives to Xurrent ITSM

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (417 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12436 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1150 reviews)

---
## Top Discussions

### Red Hat Ansible Automation Platform

- Title: [What is Red Hat Ansible Automation Platform used for?](https://www.g2.com/discussions/what-is-red-hat-ansible-automation-platform-used-for) — 1 comment
  > **Top comment:** "Red Hat Ansible Automation Platform streamlines IT operations by automating configuration management, application deployment, and task automation. It excels..."

### Xurrent ITSM

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/red-hat-ansible-automation-platform-vs-xurrent-itsm)