# Recollective, Suzy vs Zappi Comparison | | Recollective | Suzy | Zappi | |---|---|---|---| | **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 4.6 out of 5 | | **Total Reviews** | 19 | 140 | 17 | | **Largest Market Segment** | Enterprise (43.8% of reviews) | Mid-Market (43.5% of reviews) | Enterprise (42.9% of reviews) | | **Entry Level Price** | Contact Us Per Year | Custom Number of interviews | No pricing available | --- ## Top Pros & Cons ### Recollective Pros: - Customizability (1 reviews) - Customization (1 reviews) ### Suzy Pros: - Ease of Use (19 reviews) - Helpful (13 reviews) Cons: - Limited Customization (5 reviews) - Survey Issues (5 reviews) ### Zappi Pros: - Ease of Use (3 reviews) - Intuitive (3 reviews) Cons: - Export Issues (1 reviews) - Formatting Issues (1 reviews) --- ## Ratings Comparison | Rating | Recollective | Suzy | Zappi | |---|---|---|---| | **Meets Requirements** | 8.6 (6 reviews) | 8.9 (101 reviews) | 8.8 (13 reviews) | | **Ease of Use** | 9.0 (7 reviews) | 9.1 (102 reviews) | 9.0 (13 reviews) | | **Ease of Setup** | Not enough data | 9.2 (21 reviews) | Not enough data | | **Ease of Admin** | Not enough data | 9.2 (18 reviews) | Not enough data | | **Quality of Support** | Not enough data | 9.7 (100 reviews) | 8.7 (13 reviews) | | **Has the product been a good partner in doing business?** | Not enough data | 9.8 (20 reviews) | Not enough data | | **Product Direction (% positive)** | Not enough data | 9.7 (93 reviews) | 9.1 (13 reviews) | --- ## Pricing ### Recollective #### Entry-Level Pricing Plan: Annual license Price: Contact Us Per Year Description: Build an ongoing research community on Recollective. Participants can be refreshed without changing your pricing tier. These licenses include significant discounts built into the price and can be upgraded if needed. Key Features: - Asynchronous & Live Research - AI Powered Insights - Reports & Transcripts [Browse all 4 editions](https://www.g2.com/products/recollective/pricing) #### Free Trial No ### Suzy #### Entry-Level Pricing Plan: Suzy Live Price: Custom Number of interviews Description: Capture consumer understanding with 1-on-1, in-depth interviews with the audiences you care about most. Key Features: - Built-in scheduling logistics - Respondent incentives included - Recordings & transcripts [Browse all 3 editions](https://www.g2.com/products/suzy/pricing) #### Free Trial No ### Zappi #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### User Research | Product | Score | Reviews | |---|---|---| | **Recollective** | N/A | N/A | | **Suzy** | 8.3/10 | 56 | | **Zappi** | N/A | N/A | #### User Response Methods | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Survey** | Not enough data | 9.4 (50 reviews) | Not enough data | | **Video Snippets** | Not enough data | 7.9 (22 reviews) | Not enough data | | **Video Interview** | Not enough data | 8.0 (20 reviews) | Not enough data | | **Photo Submission** | Not enough data | 8.2 (28 reviews) | Not enough data | | **Text/Notes** | Not enough data | 8.1 (33 reviews) | Not enough data | #### Participant Selection | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **In-App** | Feature Not Available | 8.3 (21 reviews) | Not enough data | | **In-Store** | Feature Not Available | Feature Not Available | Not enough data | | **On-Site** | Feature Not Available | Feature Not Available | Not enough data | | **Recruitment Pool** | Feature Not Available | 8.3 (40 reviews) | Not enough data | #### Insights | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Analytics** | Not enough data | 8.5 (47 reviews) | Not enough data | | **Collaboration** | Not enough data | 8.8 (41 reviews) | Not enough data | | **Sorting** | Not enough data | 8.3 (37 reviews) | Not enough data | #### Generative AI | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **AI Text Summarization** | Not enough data | 7.3 (13 reviews) | Not enough data | ### Consumer Video Feedback | Product | Score | Reviews | |---|---|---| | **Recollective** | N/A | N/A | | **Suzy** | N/A | N/A | | **Zappi** | N/A | N/A | #### Feedback Source | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Invitation** | Not enough data | Not enough data | Not enough data | | **Survey Link** | Not enough data | Not enough data | Not enough data | | **App** | Feature Not Available | Not enough data | Not enough data | | **Widget** | Not enough data | Not enough data | Not enough data | | **Recruitment Pool** | Not enough data | Not enough data | Not enough data | #### Feedback Management | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Media Library** | Not enough data | Not enough data | Not enough data | | **Sorting** | Not enough data | Not enough data | Not enough data | | **Sharing** | Not enough data | Not enough data | Not enough data | | **Privacy** | Not enough data | Not enough data | Not enough data | #### Insights | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Human Transcription** | Feature Not Available | Not enough data | Not enough data | | **Computer Transcription** | Not enough data | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Demo Automation | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Autonomous Task Execution** | Feature Not Available | Not enough data | Not enough data | | **Cross-system Integration** | Feature Not Available | Not enough data | Not enough data | | **Adaptive Learning** | Feature Not Available | Not enough data | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | Not enough data | | **AI Demo Agent or Avatar ** | Feature Not Available | Not enough data | Not enough data | ### Market Intelligence | Product | Score | Reviews | |---|---|---| | **Recollective** | N/A | N/A | | **Suzy** | N/A | N/A | | **Zappi** | N/A | N/A | #### Data collection | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Natural Language Processing (NLP)** | Not enough data | Not enough data | Not enough data | | **Data Sources** | Not enough data | Not enough data | Not enough data | | **Custom Research Sources** | Not enough data | Not enough data | Not enough data | | **Lead Enrichment** | Not enough data | Not enough data | Not enough data | | **Advanced Data Collection** | Not enough data | Not enough data | Not enough data | #### Segment Trending | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Web** | Not enough data | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | Not enough data | | **Benchmarks** | Not enough data | Not enough data | Not enough data | | **Finance ** | Not enough data | Not enough data | Not enough data | #### Analysis | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Custom Dashboards** | Not enough data | Not enough data | Not enough data | | **Reports** | Not enough data | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | Not enough data | #### Platform | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Search** | Not enough data | Not enough data | Not enough data | | **User, Role, And Access Management** | Not enough data | Not enough data | Not enough data | | **Mobile User Support** | Not enough data | Not enough data | Not enough data | | **Alerts** | Not enough data | Not enough data | Not enough data | | **Collaboration** | Not enough data | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Market Intelligence | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | ### Survey | Product | Score | Reviews | |---|---|---| | **Recollective** | N/A | N/A | | **Suzy** | 8.1/10 | 72 | | **Zappi** | N/A | N/A | #### Survey Management | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Survey Builder** | Not enough data | 9.0 (67 reviews) | Feature Not Available | | **Question Types** | Not enough data | 9.1 (68 reviews) | Not enough data | | **Templates** | Feature Not Available | 8.5 (55 reviews) | Not enough data | | **Survey Distribution** | Not enough data | 8.5 (59 reviews) | Not enough data | #### Survey Customization | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Branching/Skip Logic** | Not enough data | 8.1 (61 reviews) | Not enough data | | **Branding** | Not enough data | Feature Not Available | Not enough data | | **Multimedia Support** | Not enough data | 7.9 (52 reviews) | Not enough data | | **Multilingual Surveys** | Not enough data | 6.3 (35 reviews) | Not enough data | #### Survey Insights | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Reporting & Analytics** | Not enough data | 8.2 (66 reviews) | Not enough data | | **BI Tools Integration** | Not enough data | 6.7 (29 reviews) | Not enough data | | **Data Exporting** | Not enough data | 8.6 (62 reviews) | Not enough data | | **Permissions** | Not enough data | 8.2 (40 reviews) | Not enough data | #### Agentic AI - Survey | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Brand Intelligence | Product | Score | Reviews | |---|---|---| | **Recollective** | N/A | N/A | | **Suzy** | 7.9/10 | 29 | | **Zappi** | N/A | N/A | #### Brand Signals | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Comparison** | Not enough data | 8.5 (21 reviews) | Not enough data | | **AI** | Not enough data | 6.9 (14 reviews) | Not enough data | | **Brand Health** | Not enough data | 7.9 (21 reviews) | Not enough data | #### Brand Analytics | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Trend Analysis** | Not enough data | 8.2 (19 reviews) | Not enough data | | **Tracking** | Not enough data | 7.8 (15 reviews) | Not enough data | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **Recollective** | N/A | N/A | | **Suzy** | N/A | N/A | | **Zappi** | N/A | N/A | #### Generative AI | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Survey Management | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Brand Design Consistency** | Not enough data | Not enough data | Not enough data | | **Survey Deployment** | Not enough data | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | Not enough data | | **Device Responsiveness** | Not enough data | Not enough data | Not enough data | #### Process Management | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Feedback Aggregation** | Not enough data | Not enough data | Not enough data | | **Trigger Alerts** | Not enough data | Not enough data | Not enough data | | **Real-Time Analysis** | Not enough data | Not enough data | Not enough data | | **Real-Time Action** | Not enough data | Not enough data | Not enough data | #### System Management | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Security** | Not enough data | Not enough data | Not enough data | | **System Monitoring** | Not enough data | Not enough data | Not enough data | ### Software Testing | Product | Score | Reviews | |---|---|---| | **Recollective** | N/A | N/A | | **Suzy** | N/A | N/A | | **Zappi** | N/A | N/A | #### Agentic AI - Software Testing | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | ### Consumer Insights Platforms | Product | Score | Reviews | |---|---|---| | **Recollective** | N/A | N/A | | **Suzy** | N/A | N/A | | **Zappi** | N/A | N/A | #### Survey Design - Consumer Insights Platforms | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Multi-Use Methodologies** | Not enough data | Not enough data | Not enough data | | **Industry & Locale Adaptability** | Not enough data | Not enough data | Not enough data | | **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | Not enough data | | **Self-Serve Survey Builder** | Not enough data | Not enough data | Not enough data | | **AI Smart Probes** | Not enough data | Not enough data | Not enough data | #### Audience Access - Consumer Insights Platforms | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Flexible Audience Options** | Not enough data | Not enough data | Not enough data | | **Customer Data Upload** | Not enough data | Not enough data | Not enough data | | **Consumer Panels** | Not enough data | Not enough data | Not enough data | #### Data Collection - Consumer Insights Platforms | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Rapid Research** | Not enough data | Not enough data | Not enough data | | **Quality Assurance** | Not enough data | Not enough data | Not enough data | | **Mobile / Mixed Mode** | Not enough data | Not enough data | Not enough data | #### Analytics - Consumer Insights Platforms | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **AI-Powered Insights** | Not enough data | Not enough data | Not enough data | | **Qualitative Research Support** | Not enough data | Not enough data | Not enough data | | **Benchmarking & Norms** | Not enough data | Not enough data | Not enough data | #### Collaboration - Consumer Insights Platforms | Feature | Recollective | Suzy | Zappi | |---|---|---|---| | **Dashboards & Embedded Integrations** | Not enough data | Not enough data | Not enough data | | **Embeddable Reports** | Not enough data | Not enough data | Not enough data | | **Shared Workspaces** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey) **Unique to Recollective (4):** [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [Software Testing Tools](https://www.g2.com/categories/software-testing) **Unique to Suzy (3):** [User Research Tools](https://www.g2.com/categories/user-research), [Brand Intelligence Software](https://www.g2.com/categories/brand-intelligence), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) **Unique to Zappi (3):** [Brand Intelligence Software](https://www.g2.com/categories/brand-intelligence), [Market Intelligence Software](https://www.g2.com/categories/market-intelligence), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Recollective | Suzy | Zappi | |---|---|---|---| | **Small-Business** | 18.8% | 24.4% | 28.6% | | **Mid-Market** | 37.5% | 43.5% | 28.6% | | **Enterprise** | 43.8% | 32.1% | 42.9% | ### By Industry #### Recollective - **Market Research:** 38.5% - **Information Technology and Services:** 23.1% - **Consulting:** 7.7% - **Media Production:** 7.7% - **Insurance:** 7.7% - **Health, Wellness and Fitness:** 7.7% - **Financial Services:** 7.7% #### Suzy - **Consumer Goods:** 30.2% - **Marketing and Advertising:** 17.5% - **Food & Beverages:** 14.3% - **Retail:** 4.0% - **Market Research:** 4.0% - **Consumer Electronics:** 3.2% - **Financial Services:** 3.2% - **Cosmetics:** 2.4% - **Broadcast Media:** 1.6% - **Design:** 1.6% - **Other:** 18.3% #### Zappi - **Food & Beverages:** 15.4% - **Computer Software:** 15.4% - **Telecommunications:** 7.7% - **Retail:** 7.7% - **Restaurants:** 7.7% - **Oil & Energy:** 7.7% - **Non-Profit Organization Management:** 7.7% - **Marketing and Advertising:** 7.7% - **Market Research:** 7.7% - **Entertainment:** 7.7% - **Other:** 7.7% --- ## Alternatives ### Alternatives to Recollective - [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews) - [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (527 reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48037 reviews) ### Alternatives to Suzy - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews) - [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (527 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) — 4.4/5 stars (722 reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1002 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5178 reviews) ### Alternatives to Zappi - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews) - [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1036 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) — 4.4/5 stars (5422 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48037 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5519 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5178 reviews) --- ## Top Discussions ### Recollective No discussions available for this product. ### Suzy No discussions available for this product. ### Zappi No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/recollective-vs-suzy-vs-zappi)