Compare RealVNC and Zoho Assist
At a Glance
Market Segments
Small-Business (55.4% of reviews)
Small-Business (71.4% of reviews)
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
$0 1 Remote Support Technician and 5 Unattended Computers
RealVNC
Star Rating
(438)4.7 out of 5
Market Segments
Small-Business (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
Browse all 4 pricing plans
Zoho Assist
Star Rating
(683)4.7 out of 5
Market Segments
Small-Business (71.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in ease of setup, with many users highlighting how quickly they could get started without needing extensive technical knowledge. One user mentioned, "The setup was easy and didn’t require much technical know-how, so anyone can set it up in just a few minutes."
- Users say that RealVNC offers a robust experience for screen sharing, with feedback praising its high-quality capabilities even under low bandwidth conditions. A user noted, "I love its robustness for faster connectivity with remote devices even when my internet is a bit low."
- Reviewers mention that Zoho Assist provides a clean interface and useful features like unattended access and file transfer, making it a favorite among small businesses. One user appreciated the "fast and reliable" remote connection, which enhances productivity.
- According to verified reviews, RealVNC shines in security features, with users appreciating its end-to-end encryption and multi-factor sign-in options. A reviewer stated, "Security defaults that feel right in real life" contribute to a sense of safety during remote sessions.
- G2 reviewers highlight that while both products have similar scores for ease of use, Zoho Assist has a slight edge in user satisfaction, with many users finding it more intuitive and responsive. One user remarked on the "awesome product" experience without lag or interruptions.
- Users report that RealVNC's session recording feature could use improvement, as it received lower ratings compared to Zoho Assist, which offers more robust analytics and insights into device access. A Zoho user mentioned enjoying "live analytics about what's going on" during remote sessions.
Pricing
Entry-Level Pricing
RealVNC
Essentials
$8.25
1 Concurrent Session Per Month
For individuals needing access to a handful of devices.
- Includes 3 managed devices
- 1 licensed user only
- Unlimited concurrent connections (to managed devices)
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
RealVNC
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.3
371
9.2
564
Ease of Use
9.3
374
9.3
577
Ease of Setup
9.0
245
9.3
494
Ease of Admin
9.2
241
9.3
414
Quality of Support
9.1
282
9.0
475
Has the product been a good partner in doing business?
9.3
233
9.2
399
Product Direction (% positive)
8.7
369
9.3
553
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
46
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
17
9.3
226
8.5
17
8.6
198
6.9
12
8.3
172
8.9
18
9.3
219
8.7
13
8.5
178
8.4
18
8.7
183
Maintenance
8.9
16
8.6
184
8.8
14
8.2
163
Communication
8.3
15
8.5
180
Feature Not Available
7.3
146
Feature Not Available
7.1
148
Feature Not Available
7.9
147
Security
8.6
17
8.7
160
7.9
14
8.8
152
Device Support
8.5
12
8.3
168
8.7
15
8.9
178
8.9
15
8.8
171
Performance
6.7
13
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
8.8
144
Feature Not Available
8.4
117
8.3
195
8.3
114
8.2
194
7.8
55
8.1
176
Feature Not Available
8.2
175
9.1
150
9.2
224
8.7
145
8.6
208
Platform
9.3
155
8.7
202
9.2
95
8.3
190
Feature Not Available
Feature Not Available
9.5
180
9.2
217
Security
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.4
163
Categories
Categories
Shared Categories
RealVNC and Zoho Assist are categorized as Remote Desktop and Remote Support
Unique Categories
RealVNC has no unique categories
Reviews
Reviewers' Company Size
RealVNC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.3%
Computer Software
6.3%
Hospital & Health Care
3.4%
Accounting
2.9%
Marketing and Advertising
2.7%
Other
72.5%
Information Technology and Services
26.7%
Computer & Network Security
7.4%
Computer Software
6.0%
Computer Networking
2.7%
Retail
2.5%
Other
54.8%
Alternatives
Discussions
How can I automatically start VNC Server on a Mac to enable remote login after restart?
3 Comments
JM
Yes. Once installed it can be configured to always on, running in the background. Regardless of intentional or unintentional restart, the VNC server will be...Read more
Is there an easy way to transfer files between server and viewer computers. currently i use email.
3 Comments
PS
This functionality is built into the software. From the toolbar, click on the "Double Arrows" which is for File Transfers. Note that file transfer isn’t...Read more
Is VNC connect free?
2 Comments
VL
The client is, but I believe the server side is licensed for commercial use. Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
ZC
Comment deleted by user.Read more
