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At a Glance
Market Segments
Small-Business (55.5% of reviews)
Small-Business (89.6% of reviews)
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
$129.00 Per Month
RealVNC
Star Rating
(439)4.7 out of 5
Market Segments
Small-Business (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
Browse all 4 pricing plansSyncro
Star Rating
(389)4.5 out of 5
Market Segments
Small-Business (89.6% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RealVNC excels in screen sharing with a score of 9.3, while Syncro's score of 8.5 indicates it may not be as robust in this area. Reviewers mention that RealVNC's screen sharing is seamless and user-friendly, making it ideal for small businesses.
- Reviewers mention that RealVNC offers superior session recording capabilities with a score of 6.8 compared to Syncro's 7.3. However, users on G2 highlight that Syncro's session recording is more reliable for tracking interactions, which may be crucial for customer support teams.
- Users say that both products provide unattended remote access with equal scores of 8.9, but RealVNC is often praised for its ease of use in setting up unattended sessions, making it a preferred choice for users who need quick access without constant supervision.
- G2 users report that RealVNC shines in multi-monitor support with a score of 8.3, while Syncro's score of 8.1 suggests it may not handle multiple displays as effectively. Reviewers mention that RealVNC allows for smooth navigation across multiple screens, which is essential for users with extensive setups.
- Users on G2 highlight that RealVNC's quality of support is rated at 9.1, significantly higher than Syncro's 8.4. Reviewers mention that RealVNC's support team is responsive and knowledgeable, which can be a deciding factor for businesses that require reliable assistance.
- Reviewers mention that RealVNC's data encryption score of 8.6 outperforms Syncro's 7.8, indicating a stronger focus on security. Users report that this feature is crucial for businesses handling sensitive information, making RealVNC a more secure option for remote access.
Pricing
Entry-Level Pricing
RealVNC
Essentials
$8.25
1 Concurrent Session Per Month
For individuals needing access to a handful of devices.
- Includes 3 managed devices
- 1 licensed user only
- Unlimited concurrent connections (to managed devices)
Syncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
RealVNC
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
9.3
372
8.8
331
Ease of Use
9.4
375
8.8
338
Ease of Setup
9.0
246
8.7
299
Ease of Admin
9.2
241
8.9
252
Quality of Support
9.1
283
8.5
307
Has the product been a good partner in doing business?
9.3
233
9.1
247
Product Direction (% positive)
8.7
370
9.0
329
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.8
283
Not enough data
8.6
44
Not enough data
7.9
31
Monitoring and Management
Not enough data
8.8
277
Not enough data
8.5
273
Not enough data
8.2
268
Not enough data
8.1
275
Not enough data
8.7
37
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.7
41
Service Management
Not enough data
8.6
270
Not enough data
8.1
31
Not enough data
8.9
48
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.8
26
Not enough data
5.5
25
Not enough data
6.0
26
Not enough data
5.6
26
Not enough data
5.3
25
Not enough data
5.2
25
Not enough data
5.3
25
Customer Management
Not enough data
8.4
153
Not enough data
7.0
144
Not enough data
6.3
142
Not enough data
7.4
149
Project Management
Not enough data
6.2
144
Not enough data
6.2
145
Not enough data
6.6
142
Not enough data
6.6
141
Accounting
Not enough data
6.9
142
Not enough data
7.7
147
Not enough data
7.3
148
Not enough data
6.4
136
Not enough data
6.1
134
Portfolio Management
Not enough data
6.3
134
Not enough data
6.2
133
Not enough data
6.3
134
Not enough data
6.1
131
Analytics
Not enough data
6.2
130
Not enough data
7.3
143
Not enough data
6.6
131
Administration
Not enough data
7.5
146
Not enough data
7.3
144
Not enough data
7.9
143
Platform
Not enough data
7.7
140
Not enough data
6.9
128
Not enough data
9.0
143
Not enough data
6.7
140
Not enough data
4.9
131
Generative AI
Not enough data
5.3
51
Not enough data
5.2
49
Artificial Intelligence - Professional Services Automation
Not enough data
5.3
12
Not enough data
5.1
13
Not enough data
6.2
15
Agentic AI - Professional Services Automation
Not enough data
5.6
13
Not enough data
5.6
12
Administration
9.2
17
8.4
200
8.5
17
8.4
198
6.9
12
7.2
180
8.9
18
8.9
205
8.7
13
8.2
194
8.4
18
8.1
199
Maintenance
8.9
16
8.9
211
8.8
14
7.6
173
Communication
8.3
15
8.0
191
Feature Not Available
5.2
162
Feature Not Available
5.1
163
Feature Not Available
6.2
169
Security
8.6
17
7.9
174
7.9
14
8.0
178
Device Support
8.5
12
6.5
179
8.7
15
7.7
185
8.9
15
7.7
189
Performance
6.7
13
7.8
200
Generative AI
Not enough data
5.7
85
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
145
8.4
186
8.4
118
8.6
193
8.3
115
8.4
194
7.8
56
7.0
170
Feature Not Available
7.3
161
9.1
151
9.2
192
8.7
146
8.5
186
Platform
9.3
156
7.9
185
9.2
96
Feature Not Available
Feature Not Available
8.0
183
9.5
181
Feature Not Available
Security
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
RealVNC and Syncro are categorized as Remote Desktop and Remote Support
Unique Categories
RealVNC has no unique categories
Syncro is categorized as Remote Monitoring & Management (RMM), Professional Services Automation, and Endpoint Management
Reviews
Reviewers' Company Size
RealVNC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Computer Software
6.3%
Hospital & Health Care
3.4%
Accounting
2.9%
Mechanical or Industrial Engineering
2.6%
Other
72.4%
Information Technology and Services
54.5%
Computer & Network Security
24.3%
Computer Networking
3.5%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.4%
Discussions
Is there an easy way to transfer files between server and viewer computers. currently i use email.
3 Comments
PS
This functionality is built into the software. From the toolbar, click on the "Double Arrows" which is for File Transfers. Note that file transfer isn’t...Read more
How can I automatically start VNC Server on a Mac to enable remote login after restart?
3 Comments
JR
This has been driving me crazy since around when you posted this question originally. In case you never figured it out, or others find this post (it was the...Read more
Is either an iPhone or Android OS version available? Can I show clients my screen?
2 Comments
JM
There is a VNC client available on iPhone and Android. Although it works only one direction. You can control a computer running VNC Server, but you cannot...Read more
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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