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Compare RealVNC and Remote Desktop Service 
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At a Glance
Market Segments
Small-Business (55.5% of reviews)
Mid-Market (53.8% of reviews)
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
No pricing available
RealVNC
Star Rating
(439)4.7 out of 5
Market Segments
Small-Business (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
Browse all 4 pricing plansRemote Desktop Service
Star Rating
(13)4.3 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RealVNC excels in "Ease of Use" with a score of 9.4, making it a preferred choice for small businesses looking for straightforward remote access solutions, while Remote Desktop Service lags behind with a score of 8.5.
- Reviewers mention that RealVNC's "Unattended Remote Access" feature scores 8.9, allowing users to connect without needing someone on the other end, whereas Remote Desktop Service scores 8.0, indicating a less seamless experience.
- G2 users highlight RealVNC's superior "Multi-Monitor Support" with a score of 8.3, which is crucial for users who need to manage multiple screens, while Remote Desktop Service's score of 7.4 suggests it may not handle this as effectively.
- Users on G2 appreciate RealVNC's "Session Recording" feature, scoring 7.7, which is beneficial for training and compliance purposes, compared to Remote Desktop Service's lower score of 5.8, indicating a lack of robust recording capabilities.
- Reviewers mention that RealVNC's "Quality of Support" is rated at 9.1, reflecting a strong customer service experience, while Remote Desktop Service's score of 8.6 suggests it may not provide the same level of support responsiveness.
- Users say that RealVNC's "Cross-Platform Access" is rated at 9.3, making it highly versatile for users on different operating systems, while Remote Desktop Service's score of 5.5 indicates significant limitations in this area.
Pricing
Entry-Level Pricing
RealVNC
Essentials
$8.25
1 Concurrent Session Per Month
For individuals needing access to a handful of devices.
- Includes 3 managed devices
- 1 licensed user only
- Unlimited concurrent connections (to managed devices)
Remote Desktop Service
No pricing availableFree Trial
RealVNC
Free Trial is available
Remote Desktop Service
No trial information availableRatings
Meets Requirements
9.3
372
8.8
11
Ease of Use
9.4
375
8.5
11
Ease of Setup
9.0
246
Not enough data
Ease of Admin
9.2
241
Not enough data
Quality of Support
9.1
283
8.6
7
Has the product been a good partner in doing business?
9.3
233
Not enough data
Product Direction (% positive)
8.7
370
5.8
11
Features by Category
Administration
9.2
17
Not enough data
8.5
17
Not enough data
6.9
12
Not enough data
8.9
18
Not enough data
8.7
13
Not enough data
8.4
18
Not enough data
Maintenance
8.9
16
Not enough data
8.8
14
Not enough data
Communication
8.3
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Security
8.6
17
Not enough data
7.9
14
Not enough data
Device Support
8.5
12
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
Performance
6.7
13
Not enough data
Administration
8.8
145
9.2
8
8.4
118
9.2
6
8.3
115
7.3
5
7.8
56
5.8
6
Feature Not Available
7.4
7
9.1
151
8.0
5
8.7
146
7.4
9
Platform
9.3
156
5.5
7
9.2
96
7.8
6
Feature Not Available
9.0
8
9.5
181
9.5
7
Security
Feature Not Available
6.9
6
Feature Not Available
8.6
7
Feature Not Available
8.6
7
Categories
Categories
Shared Categories
RealVNC and Remote Desktop Service are categorized as Remote Desktop
Unique Categories
RealVNC is categorized as Remote Support
Remote Desktop Service has no unique categories
Reviews
Reviewers' Company Size
RealVNC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Remote Desktop Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Computer Software
6.3%
Hospital & Health Care
3.4%
Accounting
2.9%
Mechanical or Industrial Engineering
2.6%
Other
72.4%
Computer Software
23.1%
Telecommunications
7.7%
Staffing and Recruiting
7.7%
Retail
7.7%
Professional Training & Coaching
7.7%
Other
46.2%
Discussions
Is there an easy way to transfer files between server and viewer computers. currently i use email.
3 Comments
PS
This functionality is built into the software. From the toolbar, click on the "Double Arrows" which is for File Transfers. Note that file transfer isn’t...Read more
How can I automatically start VNC Server on a Mac to enable remote login after restart?
3 Comments
JR
This has been driving me crazy since around when you posted this question originally. In case you never figured it out, or others find this post (it was the...Read more
?
2 Comments
LC
You can download a trial version for free, but to use the VNC server, you need to buy a license and register.Read more
Remote Desktop Service has no discussions with answers
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