# Re:amaze vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in providing a comprehensive solution for customer service, with users appreciating its ability to connect with vendors and customers seamlessly. One user highlighted the feature that allows marking items as pending, which helps in managing various tasks efficiently.
- **Users say** that Re:amaze stands out for its **affordability** and flexibility, particularly for small businesses. Reviewers have noted the multi-brand approach and the recent addition of AI features that enhance the user experience by pulling information from FAQs, making it easier to assist customers.
- **According to verified reviews** , Zoho Desk is praised for its **automation capabilities** , which significantly reduce the time spent on repetitive tasks. Users have mentioned how it automatically routes tickets and applies priorities based on predefined rules, streamlining their workflow.
- **Reviewers mention** that Re:amaze offers an **easy-to-use interface** that is customizable for businesses of all sizes. This user-friendly design allows multiple team members to access communication history and order information, enhancing collaboration and efficiency in customer service responses.
- **G2 reviewers highlight** that Zoho Desk's live chat feature is a significant advantage, providing real-time support and flexibility in modifying workflows. Users appreciate how this feature contributes to a more responsive customer service experience.
- **Users report** that while Re:amaze has strong support and customization options, it may not match the overall **market presence** and user satisfaction of Zoho Desk, which boasts a higher G2 Score and a larger volume of recent reviews, indicating a more robust user experience.



| | Re:amaze | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 140 | 7,590 | 
| **Largest Market Segment** | Small-Business (81.0% of reviews) | Small-Business (72.8% of reviews) | 
| **Entry Level Price** | $29 per agent / month | $0.00 | 

---
## Top Pros & Cons

### Re:amaze

Pros:
- Customer Support (1 reviews)
- Flexibility (1 reviews)


### Zoho Desk

Pros:
- Ease of Use (710 reviews)
- Features (517 reviews)

Cons:
- Learning Curve (329 reviews)
- Steep Learning Curve (233 reviews)

---
## Ratings Comparison
| Rating | Re:amaze | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 9.2 (122 reviews) | 8.7 (6102 reviews) | 
  | **Ease of Use** | 9.0 (124 reviews) | 8.5 (6182 reviews) | 
  | **Ease of Setup** | 8.9 (77 reviews) | 8.1 (5454 reviews) | 
  | **Ease of Admin** | 9.4 (77 reviews) | 8.3 (4932 reviews) | 
  | **Quality of Support** | 9.4 (117 reviews) | 8.3 (5487 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (76 reviews) | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 9.2 (122 reviews) | 8.9 (5826 reviews) | 

---
## Pricing

### Re:amaze

#### Entry-Level Pricing

Plan: Basic

Price: $29 per agent / month

Description: Re:amaze Basic includes everything you need to grow your customer service team and culture.

Key Features:
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics

[Browse all 5 editions](https://www.g2.com/products/re-amaze/pricing)

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Re:amaze** | 9.0/10 | 93 |
| **Zoho Desk** | 8.1/10 | 4337 |

#### Ticket and Case Management

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 9.3 (66 reviews) ✓ Verified | 8.7 (3484 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.3 (67 reviews) ✓ Verified | 8.5 (3381 reviews) ✓ Verified | 
| **Workflow** | 9.0 (67 reviews) ✓ Verified | 8.4 (3209 reviews) ✓ Verified | 
| **Response Automation** | 8.9 (60 reviews) ✓ Verified | 8.3 (2964 reviews) ✓ Verified | 
| **SLA Management** | 8.8 (40 reviews) ✓ Verified | 8.2 (2693 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.6 (67 reviews) ✓ Verified | 8.4 (2917 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.1 (58 reviews) ✓ Verified | 8.5 (2947 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.9 (29 reviews) ✓ Verified | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (970 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (358 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (361 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (358 reviews) | 

#### Communication Channels

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 9.1 (54 reviews) ✓ Verified | 8.3 (2880 reviews) ✓ Verified | 
| **Email to Case** | 9.3 (64 reviews) ✓ Verified | 8.6 (3131 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.3 (68 reviews) ✓ Verified | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | 8.8 (63 reviews) ✓ Verified | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | Feature Not Available | 7.8 (1929 reviews) ✓ Verified | 

#### Platform

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 9.1 (49 reviews) ✓ Verified | 8.1 (2306 reviews) ✓ Verified | 
| **Customization ** | 8.5 (68 reviews) ✓ Verified | 8.2 (2759 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (52 reviews) ✓ Verified | 8.4 (2861 reviews) ✓ Verified | 
| **Integration** | 9.2 (47 reviews) ✓ Verified | 8.2 (2363 reviews) ✓ Verified | 
| **Reporting** | 9.1 (57 reviews) ✓ Verified | 8.3 (2852 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (61 reviews) ✓ Verified | 8.4 (2988 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Re:amaze** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 376 |

#### Administration

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (345 reviews) | 

#### Knowledge Management

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Re:amaze** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Re:amaze** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Re:amaze** | 9.2/10 | 82 |
| **Zoho Desk** | 8.5/10 | 3382 |

#### Generative AI

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | 9.6 (59 reviews) ✓ Verified | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | 9.4 (59 reviews) ✓ Verified | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | 9.1 (26 reviews) ✓ Verified | 8.6 (659 reviews) | 
| **In-App Messaging** | 9.3 (39 reviews) ✓ Verified | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (356 reviews) | 

####  Internal Use

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Customization ** | 8.5 (68 reviews) ✓ Verified | 8.2 (2759 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.4 (56 reviews) ✓ Verified | Feature Not Available | 
| **Lead Development** | 9.0 (34 reviews) ✓ Verified | 8.4 (455 reviews) | 
| **Knowledge Base** | 9.3 (49 reviews) ✓ Verified | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | 9.5 (46 reviews) ✓ Verified | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | 8.8 (48 reviews) ✓ Verified | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Re:amaze** | 9.1/10 | 62 |
| **Zoho Desk** | 8.0/10 | 1874 |

#### Generative AI

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | 9.1 (47 reviews) | 8.5 (1513 reviews) | 
| **Searchable Articles** | 9.0 (48 reviews) | 8.4 (1470 reviews) | 
| **Community Forums** | Feature Not Available | 8.1 (1277 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (770 reviews) | 
| **Personalization** | Not enough data | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (841 reviews) | 
| **Automation** | Not enough data | 8.3 (818 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.8 (731 reviews) | 
| **Integrations** | Not enough data | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.7 (84 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Re:amaze** | 9.1/10 | 59 |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Mentions** | 9.2 (38 reviews) | 8.7 (491 reviews) | 
| **Tickets** | 9.2 (43 reviews) | 9.0 (638 reviews) | 
| **Macros** | 9.0 (38 reviews) | 8.5 (490 reviews) | 

#### Channels

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Email** | 9.5 (56 reviews) | 9.0 (627 reviews) | 
| **Social** | 8.9 (57 reviews) | 8.5 (545 reviews) | 
| **Live Chat** | 9.3 (53 reviews) | 8.7 (516 reviews) | 
| **Phone** | 9.3 (23 reviews) | 8.6 (459 reviews) | 
| **Text** | 9.2 (30 reviews) | 8.8 (485 reviews) | 

#### Insight

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Surveys** | 8.6 (27 reviews) | 8.7 (494 reviews) | 
| **Reporting** | 9.1 (37 reviews) | 8.9 (546 reviews) | 
| **Visitor Activity** | 9.0 (38 reviews) | 8.8 (516 reviews) | 
| **Help Desk** | 9.5 (44 reviews) | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Re:amaze** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Re:amaze** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Re:amaze** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Re:amaze** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Re:amaze | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


**Unique to Zoho Desk (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Re:amaze | Zoho Desk | 
|---|---|---|
| **Small-Business** | 81.0% | 72.8% | 
| **Mid-Market** | 16.8% | 23.6% | 
| **Enterprise** | 2.2% | 3.6% | 

### By Industry

#### Re:amaze

- **Retail:** 19.0%
- **Apparel & Fashion:** 6.6%
- **Consumer Electronics:** 6.6%
- **Sporting Goods:** 5.8%
- **Consumer Goods:** 5.1%
- **Computer Software:** 5.1%
- **Automotive:** 4.4%
- **Information Technology and Services:** 4.4%
- **Marketing and Advertising:** 3.6%
- **Food & Beverages:** 2.9%
- **Other:** 36.5%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.5%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.8%

---
## Alternatives

### Alternatives to Re:amaze

- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)

---
## Top Discussions

### Re:amaze

- Title: [What if your pricing changes in the future? Will I be grandfathered?](https://www.g2.com/discussions/grandfathering) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth...."
- Title: [How do I utilize the search option better?](https://www.g2.com/discussions/33045-how-do-i-utilize-the-search-option-better) — 1 comment
  > **Top comment:** "Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's..."
- Title: [Do you offer discounts?](https://www.g2.com/discussions/discounts-677005de-b8b6-465d-ab11-705872f4be92) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We offer discounts for businesses in the following industries:

- Education
- Non-profit
- Healthcare

We also offer bulk volume discounts for..."
- Title: [What is your team size and how long have you been around?](https://www.g2.com/discussions/about-re-amaze) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Re:amaze was founded in 2012 in San Jose, California. We're a small shop with roughly 15 employees. We're also the creators of Clearalias.com and..."
- Title: [What are Re:amaze's core features?](https://www.g2.com/discussions/core-features) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Re:amaze offers 4 core features.

1. Re:amaze Inbox is a shared inbox helpdesk tool built for your entire team to collaborate on customer support. Connect..."

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/re-amaze-vs-zoho-desk)