Compare Re:amaze and Tidio
At a Glance
Market Segments
Small-Business (81.0% of reviews)
Small-Business (90.5% of reviews)
Entry-Level Pricing
$29 per agent / month
Free Per Month
Re:amaze
Star Rating
(140)4.6 out of 5
Market Segments
Small-Business (81.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plans
Tidio
Star Rating
(1,904)4.6 out of 5
Market Segments
Small-Business (90.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Re:amaze excels in providing a customizable interface that caters to businesses of all sizes. Users appreciate the ability to centralize communication channels, which enhances team collaboration and efficiency in customer service responses.
- Users say Tidio shines with its automation workflows and real-time notifications, making it easier to manage multiple chats without losing track of important leads. The integration capabilities are also highlighted as smooth and user-friendly, which is a significant advantage for businesses looking to streamline their operations.
- According to verified reviews, both platforms receive high marks for their ease of use, but Tidio edges out slightly with a more intuitive setup process. Users find Tidio's interface visually appealing and easy to navigate, which can be crucial for teams that need to get up and running quickly.
- Reviewers mention that while Re:amaze has a strong focus on ticket management and collaboration features, some users feel it could improve in areas like response automation. However, the platform's ticket creation and response user experience are praised for their effectiveness.
- Users highlight that Tidio's live chat feature is particularly robust, with many noting its ability to build trust through live interactions and responsive bots. This feature is especially beneficial for businesses that prioritize customer engagement and support.
- G2 reviewers report that Re:amaze is seen as a strong partner in business, with users appreciating the quality of support provided. This is contrasted with Tidio, where some users have expressed a desire for more comprehensive support options, despite the overall positive feedback on their assistance.
Pricing
Entry-Level Pricing
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Re:amaze
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.2
122
9.1
1,322
Ease of Use
9.0
124
9.3
1,339
Ease of Setup
8.9
77
9.2
1,076
Ease of Admin
9.4
77
9.2
963
Quality of Support
9.4
117
9.2
1,149
Has the product been a good partner in doing business?
9.6
76
9.2
914
Product Direction (% positive)
9.2
122
9.2
1,184
Features by Category
Ticket and Case Management
9.3
66
|
Verified
8.5
82
9.3
67
|
Verified
8.4
83
9.0
67
|
Verified
8.5
85
8.9
60
|
Verified
8.7
91
8.8
40
|
Verified
8.0
69
8.6
67
|
Verified
8.6
79
9.1
58
|
Verified
8.4
76
8.9
29
|
Verified
8.5
73
Generative AI
Not enough data
7.2
46
Not enough data
7.0
42
Agentic AI - Help Desk
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Communication Channels
9.1
54
|
Verified
8.8
78
9.3
64
|
Verified
8.7
78
9.3
68
|
Verified
9.3
95
8.8
63
|
Verified
8.1
72
Feature Not Available
7.3
66
Platform
9.1
49
|
Verified
8.9
104
8.5
68
|
Verified
8.9
713
|
Verified
9.2
52
|
Verified
9.1
108
9.2
47
|
Verified
8.7
108
9.1
57
|
Verified
8.1
93
8.8
61
|
Verified
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
106
Not enough data
8.6
104
Interaction
Not enough data
8.3
104
Not enough data
8.4
108
Not enough data
8.3
103
Not enough data
8.3
104
Not enough data
8.2
105
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
102
Not enough data
7.9
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
99
Not enough data
8.3
100
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.1
96
Not enough data
8.2
97
Not enough data
8.0
96
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
84
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
82
Not enough data
9.0
83
Not enough data
8.0
78
Not enough data
7.7
74
Not enough data
7.9
78
Customers
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.8
79
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Responses
Not enough data
7.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.6
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
486
Not enough data
8.8
486
Not enough data
8.7
469
Not enough data
8.7
426
Platform
Not enough data
9.3
507
Not enough data
8.8
456
Not enough data
8.6
455
Not enough data
8.7
453
Not enough data
8.3
351
Not enough data
8.7
404
Not enough data
8.9
466
Generative AI
Not enough data
8.0
127
Not enough data
8.1
124
Conversational Platform
Not enough data
8.4
124
Not enough data
8.2
117
Not enough data
8.2
118
Not enough data
8.5
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
71
Not enough data
8.2
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.8
84
Not enough data
7.5
77
Not enough data
7.2
78
Communication
9.6
59
|
Verified
9.3
754
|
Verified
9.4
59
|
Verified
9.1
752
|
Verified
9.1
26
|
Verified
8.6
539
9.3
39
|
Verified
9.1
648
|
Verified
Not enough data
8.6
480
|
Verified
Internal Use
8.5
68
|
Verified
8.9
713
|
Verified
9.4
56
|
Verified
9.0
616
|
Verified
9.0
34
|
Verified
8.8
606
|
Verified
9.3
49
|
Verified
8.6
582
|
Verified
9.5
46
|
Verified
8.8
565
|
Verified
8.8
48
|
Verified
8.7
592
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
9.1
47
8.7
91
9.0
48
8.8
81
Feature Not Available
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
Not enough data
8.7
91
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
25
Not enough data
7.9(won by default)
25
Process
9.2(won by 1.0)
38
8.2
45
9.2(won by 0.6)
43
8.6
47
9.0(won by 0.6)
38
8.4
42
Channels
9.5(won by 0.6)
56
8.9
48
8.9(tied score)
57
8.9(tied score)
49
9.3
53
9.4(won by 0.1)
50
9.3(won by 1.2)
23
8.1
42
9.2(won by 0.5)
30
8.7
42
Insight
8.6(won by 0.1)
27
8.5
41
9.1(won by 0.8)
37
8.3
45
9.0
38
9.1(won by 0.1)
50
9.5(won by 0.2)
44
9.3
40
Generative AI
Not enough data
5.8
6
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
44
Not enough data
8.2
45
Not enough data
8.4
42
Not enough data
8.7
42
Not enough data
8.1
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.6
42
Not enough data
8.5
41
Not enough data
8.8
41
Not enough data
8.7
44
Automation
Not enough data
8.7
50
Not enough data
8.6
43
Not enough data
8.4
44
Autonomy
Not enough data
8.2
41
Not enough data
8.2
43
Not enough data
8.6
42
Not enough data
8.5
42
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Re:amaze and Tidio are categorized as Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Re:amaze has no unique categories
Reviews
Reviewers' Company Size
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
19.0%
Apparel & Fashion
6.6%
Consumer Electronics
6.6%
Sporting Goods
5.8%
Consumer Goods
5.1%
Other
56.9%
Retail
8.4%
Marketing and Advertising
7.2%
Computer Software
5.7%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.0%
Other
69.6%
Alternatives
Discussions
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
How do I utilize the search option better?
1 Comment
HN
Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's...Read more
Do you offer discounts?
1 Comment
Official Response from Re:amaze
We offer discounts for businesses in the following industries:
- Education
- Non-profit
- Healthcare
We also offer bulk volume discounts for...Read more
How can I set up and optimize chatbots in Tidio for my e-commerce site?
3 Comments
JA
You can input automated messages as well as an option to chat directly with a live agent.Read more
