Compare Re:amaze vs Support Hero

See this
comparison of Re:amaze vs. Support Hero
based on data from user reviews. Re:amaze rates 4.6/5 stars with 104 reviews. Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$20 per agent / month
 
Re:amaze Pro
$40 per agent / month
 
Plus
$60 per agent / month
 
Starter
$50 flat rate
 
Free Trial
Free Trial Unavailable
Re:amaze
Basic
$20 per agent / month
Re:amaze Pro
$40 per agent / month
Plus
$60 per agent / month
Starter
$50 flat rate
Free Trial
Support Hero
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.3
9.0
Ease of Use
Ease of Use
9.0
9.3
Ease of Setup
Ease of Setup
9.0
Not enough data available
Ease of Admin
Ease of Admin
9.4
Not enough data available
Quality of Support
Quality of Support
9.4
9.7
Ease of Doing Business With
Ease of Doing Business With
9.7
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.3
10.0
Meets Requirements
Re:amaze
9.3
Support Hero
9.0
Ease of Use
Re:amaze
9.0
Support Hero
9.3
Ease of Setup
Re:amaze
9.0
Support Hero
Not enough data available
Ease of Admin
Re:amaze
9.4
Support Hero
Not enough data available
Quality of Support
Re:amaze
9.4
Support Hero
9.7
Ease of Doing Business With
Re:amaze
9.7
Support Hero
Not enough data available
Product Direction (% positive)
Re:amaze
9.3
Support Hero
10.0

Features

Knowledge Share
Knowledge Base
Re:amaze
9.2
Support Hero
Not enough data available
Searchable Articles
Re:amaze
9.1
Support Hero
Not enough data available
Community Forums
Re:amaze
Not enough data available
Support Hero
Not enough data available
Interactive FAQs & Forums
Re:amaze
9.4
Support Hero
Not enough data available
Interaction
Web Portals
Re:amaze
9.3
Support Hero
Not enough data available
Forum to Reponse
Re:amaze
9.0
Support Hero
Not enough data available
Tickets and Tagging
Re:amaze
9.4
Support Hero
Not enough data available
Live Chat
Re:amaze
9.4
Support Hero
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
81.7%
60.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
0%
Re:amaze
Small-Business
81.7%
Mid-Market
15.4%
Enterprise
2.9%
Support Hero
Small-Business
60.0%
Mid-Market
40.0%
Enterprise
0%

Reviewers' Industry

 
Retail
15.4%
Internet
40.0%
 
Consumer Electronics
7.7%
Information Technology and Services
20.0%
 
Computer Software
6.7%
Computer Software
20.0%
 
Apparel & Fashion
6.7%
Computer & Network Security
20.0%
 
Sporting Goods
5.8%
 
Other
57.7%
Other
0.0%
Re:amaze
Retail
15.4%
Consumer Electronics
7.7%
Computer Software
6.7%
Apparel & Fashion
6.7%
Sporting Goods
5.8%
Other
57.7%
Support Hero
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator

Re:amaze has great integrations with our Shopify e-commerce site, and it's been definitely saving time for our customer support agents.

Emeric E.
User in Internet

What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game...

Most Helpful Critical Review
Most Helpful Critical Review
Heather G.
Agency in Marketing and Advertising

I don't like the search function--it's quirky and doesn't always find things easily. I also don't like the email view--I want to be able to see what the email looks like to the customer (showing history, replies, forwards, etc.), as I'm always nervous of...

 
Re:amaze
Most Helpful Favorable Review
Administrator

Re:amaze has great integrations with our Shopify e-commerce site, and it's been definitely saving time for our customer support agents.

Most Helpful Critical Review
Heather G.
Agency in Marketing and Advertising

I don't like the search function--it's quirky and doesn't always find things easily. I also don't like the email view--I want to be able to see what the email looks like to the customer (showing history, replies, forwards, etc.), as I'm always nervous of...

Support Hero
Most Helpful Favorable Review
Emeric E.
User in Internet

What I like the best is the ability to embed our support content inside our app and make it super easy to consume while staying in the context of our Saas app. Our users don't have to go "outside" to get support. It may seems small but it's game...

Screenshots

 
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Videos

 

Learn what Re:amaze is and also watch our full platform demo starting with Episode 1!

No videos provided
Re:amaze

Learn what Re:amaze is and also watch our full platform demo starting with Episode 1!

Support Hero
No videos provided

Downloads

Support Hero
No downloads provided
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