Compare Re:amaze vs SnapEngage
 Re:amaze (104) 4.6 out of 5 Optimized for quick response |  SnapEngage |
Pricing
Basic $20 per agent / month | Essentials From $16 per user / per month | |
Re:amaze Pro $40 per agent / month | Professional From $26 per user / per month | |
Plus $60 per agent / month | Enterprise From $40 per user / per month | |
Starter $50 flat rate | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | ||
| Ease of Use | ||
| Ease of Setup | ||
| Ease of Admin | ||
| Quality of Support | ||
| Ease of Doing Business With | ||
| Product Direction (% positive) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | ||
Mid-Market (51-1000 emp.) | ||
Enterprise (> 1000 emp.) |
Reviewers' Industry
Retail 15.4% | Information Technology and Services 14.0% | |
Consumer Electronics 7.7% | Computer Software 13.2% | |
Computer Software 6.7% | Financial Services 5.4% | |
Apparel & Fashion 6.7% | Insurance 4.7% | |
Sporting Goods 5.8% | Telecommunications 3.9% | |
Other 57.7% | Other 58.9% |
Reviews
| Most Helpful Favorable Review | T V. User I love the simplicity of the mobile app. I can easily and quickly respond to my customer's support issues via the Reamaze mobile app regardless of my location. My customers have no idea I'm out of the office. It has helped us significantly improve our... | Stephen L. Executive Sponsor in Medical Devices My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers... |
| Most Helpful Critical Review | Administrator in Internet I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it,... | Luca S. Administrator in Computer Software Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up. |
