Compare Re:amaze vs SnapEngage

See this
comparison of Re:amaze vs. SnapEngage
based on data from user reviews. Re:amaze rates 4.6/5 stars with 104 reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$20 per agent / month
Essentials
From $16
per user / per month
 
Re:amaze Pro
$40 per agent / month
Professional
From $26
per user / per month
 
Plus
$60 per agent / month
Enterprise
From $40
per user / per month
 
Starter
$50 flat rate
 
Free Trial
Free Trial
Re:amaze
Basic
$20 per agent / month
Re:amaze Pro
$40 per agent / month
Plus
$60 per agent / month
Starter
$50 flat rate
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.6
Ease of Use
Ease of Use
9.0
9.2
Ease of Setup
Ease of Setup
9.0
8.8
Ease of Admin
Ease of Admin
9.4
8.8
Quality of Support
Quality of Support
9.4
9.1
Ease of Doing Business With
Ease of Doing Business With
9.7
9.4
Product Direction (% positive)
Product Direction (% positive)
9.3
8.4
Meets Requirements
Re:amaze
9.3
SnapEngage
8.6
Ease of Use
Re:amaze
9.0
SnapEngage
9.2
Ease of Setup
Re:amaze
9.0
SnapEngage
8.8
Ease of Admin
Re:amaze
9.4
SnapEngage
8.8
Quality of Support
Re:amaze
9.4
SnapEngage
9.1
Ease of Doing Business With
Re:amaze
9.7
SnapEngage
9.4
Product Direction (% positive)
Re:amaze
9.3
SnapEngage
8.4

Features

Knowledge Share
Knowledge Base
Re:amaze
9.2
SnapEngage
8.7
Searchable Articles
Re:amaze
9.1
SnapEngage
8.3
Community Forums
Re:amaze
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
Re:amaze
9.4
SnapEngage
Not enough data available
Communication
Pop-up Chat
Re:amaze
9.6
SnapEngage
9.0
Notifications
Re:amaze
9.4
SnapEngage
8.3
Targeted Emails
Re:amaze
9.0
SnapEngage
7.6
In-App Messaging
Re:amaze
9.3
SnapEngage
8.0
Interaction
Web Portals
Re:amaze
9.3
SnapEngage
8.8
Forum to Reponse
Re:amaze
9.0
SnapEngage
8.6
Tickets and Tagging
Re:amaze
9.4
SnapEngage
8.7
Live Chat
Re:amaze
9.4
SnapEngage
9.8
Internal Use
Customization
Re:amaze
8.6
SnapEngage
8.1
Conversation Archiving
Re:amaze
9.5
SnapEngage
8.1
Lead Development
Re:amaze
8.9
SnapEngage
8.2
Knowledge Base
Re:amaze
9.3
SnapEngage
8.3
Team Inbox
Re:amaze
9.6
SnapEngage
7.4
Customer Profiles
Re:amaze
8.7
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
81.7%
43.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
9.3%
Re:amaze
Small-Business
81.7%
Mid-Market
15.4%
Enterprise
2.9%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%

Reviewers' Industry

 
Retail
15.4%
Information Technology and Services
14.0%
 
Consumer Electronics
7.7%
Computer Software
13.2%
 
Computer Software
6.7%
Financial Services
5.4%
 
Apparel & Fashion
6.7%
Insurance
4.7%
 
Sporting Goods
5.8%
Telecommunications
3.9%
 
Other
57.7%
Other
58.9%
Re:amaze
Retail
15.4%
Consumer Electronics
7.7%
Computer Software
6.7%
Apparel & Fashion
6.7%
Sporting Goods
5.8%
Other
57.7%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
T V.
User

I love the simplicity of the mobile app. I can easily and quickly respond to my customer's support issues via the Reamaze mobile app regardless of my location. My customers have no idea I'm out of the office. It has helped us significantly improve our...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Internet

I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it,...

Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

 
Re:amaze
Most Helpful Favorable Review
T V.
User

I love the simplicity of the mobile app. I can easily and quickly respond to my customer's support issues via the Reamaze mobile app regardless of my location. My customers have no idea I'm out of the office. It has helped us significantly improve our...

Most Helpful Critical Review
Administrator in Internet

I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it,...

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Screenshots

 
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Videos

 

Learn what Re:amaze is and also watch our full platform demo starting with Episode 1!

No videos provided
Re:amaze

Learn what Re:amaze is and also watch our full platform demo starting with Episode 1!

SnapEngage
No videos provided

Downloads

SnapEngage
No downloads provided
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