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Compare Re:amaze and SnapEngage

See this
side-by-side comparison of Re:amaze vs. SnapEngage
based on preference data from user reviews. Re:amaze rates 4.6/5 stars with 124 reviews. By contrast, SnapEngage rates 4.5/5 stars with 131 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Re:amaze
Re:amaze
(124)
4.6 out of 5
Re:amaze
SnapEngage
SnapEngage
(131)
4.5 out of 5
SnapEngage
Star Rating
Re:amaze
Re:amaze
SnapEngage
SnapEngage
Market Segments
Re:amaze
Re:amaze
Small-Business (80.3% of reviews)
SnapEngage
SnapEngage
Mid-Market (48.1% of reviews)
Entry Level Price
Re:amaze
Re:amaze
$29 per agent / month
SnapEngage
SnapEngage
From $16 per user / per month

Re:amaze vs SnapEngage

When assessing the two solutions, reviewers found SnapEngage easier to use and administer. However, reviewers felt that Re:amaze was easier to do business with overall. Finally, reviewers felt that the products are equally easy to set up.

  • Reviewers felt that Re:amaze meets the needs of their business better than SnapEngage.
  • When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Re:amaze over SnapEngage.
Categories
Shared Categories
Re:amaze
Re:amaze
SnapEngage
SnapEngage
Re:amaze and SnapEngage are categorized as Customer Self-Service and Live Chat
Unique Categories
Re:amaze
Re:amaze is categorized as Help Desk and Social Customer Service
SnapEngage
SnapEngage is categorized as SAP App Center
Pricing
Re:amaze
Re:amaze Pricing
Basic
$29 per agent / month
Re:amaze Pro
$49 per agent / month
Plus
$69 per agent / month
Starter
$59 flat rate
Enterprise
Starting at $899
Free Trial
SnapEngage
SnapEngage Pricing
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
Free Trial
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Ratings
Meets Requirements
Re:amaze
Re:amaze
9.3
Responses: 112
SnapEngage
SnapEngage
8.6
Responses: 127
Ease of Use
Re:amaze
Re:amaze
9.0
Responses: 114
SnapEngage
SnapEngage
9.2
Responses: 129
Ease of Setup
Re:amaze
Re:amaze
8.9
Responses: 70
SnapEngage
SnapEngage
8.9
Responses: 82
Ease of Admin
Re:amaze
Re:amaze
9.4
Responses: 71
SnapEngage
SnapEngage
8.9
Responses: 81
Quality of Support
Re:amaze
Re:amaze
9.5
Responses: 108
SnapEngage
SnapEngage
9.1
Responses: 116
Ease of Doing Business With
Re:amaze
Re:amaze
9.7
Responses: 70
SnapEngage
SnapEngage
9.4
Responses: 80
Product Direction (% positive)
Re:amaze
Re:amaze
9.4
Responses: 113
SnapEngage
SnapEngage
8.3
Responses: 127
Features
Knowledge Share
Knowledge Base
Re:amaze
Re:amaze
9.2
Responses: 44
SnapEngage
SnapEngage
8.8
Responses: 18
Searchable Articles
Re:amaze
Re:amaze
9.1
Responses: 45
SnapEngage
SnapEngage
8.4
Responses: 16
Community Forums
Re:amaze
Re:amaze
Feature Not Available
SnapEngage
SnapEngage
Feature Not Available
Interactive FAQs & Forums
Re:amaze
Re:amaze
9.2
Responses: 37
SnapEngage
SnapEngage
Feature Not Available
Communication
Pop-up Chat
Re:amaze
Re:amaze
9.6
Responses: 52
Verified Feature
SnapEngage
SnapEngage
9.0
Responses: 80
Verified Feature
Notifications
Re:amaze
Re:amaze
9.5
Responses: 53
Verified Feature
SnapEngage
SnapEngage
8.4
Responses: 83
Verified Feature
Targeted Emails
Re:amaze
Re:amaze
9.1
Responses: 25
Verified Feature
SnapEngage
SnapEngage
7.7
Responses: 25
In-App Messaging
Re:amaze
Re:amaze
9.4
Responses: 36
Verified Feature
SnapEngage
SnapEngage
7.9
Responses: 39
Verified Feature
Co-Browsing
Re:amaze
Re:amaze
Not enough data available
SnapEngage
SnapEngage
Not enough data available
Interaction
Web Portals
Re:amaze
Re:amaze
9.3
Responses: 38
SnapEngage
SnapEngage
8.8
Responses: 17
Forum to Reponse
Re:amaze
Re:amaze
9.1
Responses: 32
SnapEngage
SnapEngage
8.8
Responses: 12
Tickets and Tagging
Re:amaze
Re:amaze
9.5
Responses: 41
SnapEngage
SnapEngage
8.6
Responses: 16
Live Chat
Re:amaze
Re:amaze
9.3
Responses: 45
SnapEngage
SnapEngage
9.8
Responses: 21
Internal Use
Customization
Re:amaze
Re:amaze
8.6
Responses: 64
Verified Feature
SnapEngage
SnapEngage
8.2
Responses: 65
Verified Feature
Conversation Archiving
Re:amaze
Re:amaze
9.5
Responses: 51
Verified Feature
SnapEngage
SnapEngage
8.1
Responses: 53
Verified Feature
Lead Development
Re:amaze
Re:amaze
9.0
Responses: 33
Verified Feature
SnapEngage
SnapEngage
8.2
Responses: 51
Verified Feature
Knowledge Base
Re:amaze
Re:amaze
9.3
Responses: 44
Verified Feature
SnapEngage
SnapEngage
8.4
Responses: 47
Verified Feature
Team Inbox
Re:amaze
Re:amaze
9.5
Responses: 42
Verified Feature
SnapEngage
SnapEngage
7.5
Responses: 27
Verified Feature
Customer Profiles
Re:amaze
Re:amaze
8.8
Responses: 43
Verified Feature
SnapEngage
SnapEngage
7.6
Responses: 33
Verified Feature
Reviewers' Company Size
Reviewers of Re:amaze were most often representing companies in the Small-Business segment, while reviewers for SnapEngage were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Re:amaze
Re:amaze
80.3%
SnapEngage
SnapEngage
42.7%
Mid-Market
(51-1000 emp.)
Re:amaze
Re:amaze
17.2%
SnapEngage
SnapEngage
48.1%
Enterprise
(> 1000 emp.)
Re:amaze
Re:amaze
2.5%
SnapEngage
SnapEngage
9.2%
Reviewers' Industry
Re:amaze
Re:amaze Industry
Retail
18.0%
Sporting Goods
6.6%
Consumer Electronics
6.6%
Consumer Goods
5.7%
Computer Software
5.7%
Other
57.4%
SnapEngage
SnapEngage Industry
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
Reviews
Most Helpful Favorable Review
Re:amaze
Pam O.
Administrator in Apparel & Fashion

Re:amaze is amazing. It keeps me up-to-date as to what people are saying.I can reply promptly and without spending a lot of time online. It has made my business more efficient and has brought business in due to a fast response while people are in the buying...

SnapEngage
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Re:amaze
GI
Administrator in Computer Software

I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it,...

SnapEngage
David D.
User in Computer Software

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Discussions
Re:amaze
Re:amaze Discussions
What is Re:amaze's pricing?
1 comment
Offical Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages. 1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 comment
Offical Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
Am I required to be on a contract with Re:amaze?
1 comment
Offical Response from Re:amaze
Re:amaze is a SaaS application and charges you based on a monthly subscription. We do not require you to enter into a contract. There are no minimum spends...Read more
SnapEngage
SnapEngage Discussions
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
Monty the Mongoose crying
SnapEngage has no more discussions with answers
Screenshots
Videos
Re:amaze
Re:amaze Videos
Video Preview

Learn what Re:amaze is and also watch our full platform demo starting with Episode 1!

SnapEngage
SnapEngage Videos
No videos provided
Downloads
SnapEngage
SnapEngage Downloads
No downloads provided
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