Compare Re:amaze and SnapEngage
See this
side-by-side comparison of Re:amaze vs. SnapEngage
based on preference data from user reviews. Re:amaze rates 4.6/5 stars with 124 reviews. By contrast, SnapEngage rates 4.5/5 stars with 131 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Re:amaze |  SnapEngage | |
| Star Rating | Re:amaze | SnapEngage |
| Market Segments | Re:amaze Small-Business (80.3% of reviews) | SnapEngage Mid-Market (48.1% of reviews) |
| Entry Level Price | Re:amaze $29 per agent / month | SnapEngage From $16 per user / per month |
Re:amaze vs SnapEngage
When assessing the two solutions, reviewers found SnapEngage easier to use and administer. However, reviewers felt that Re:amaze was easier to do business with overall. Finally, reviewers felt that the products are equally easy to set up.
- Reviewers felt that Re:amaze meets the needs of their business better than SnapEngage.
- When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Re:amaze over SnapEngage.
Categories
Shared Categories
Re:amaze and SnapEngage are categorized as Customer Self-Service and Live Chat
Unique Categories
Re:amaze is categorized as Help Desk and Social Customer Service
SnapEngage is categorized as SAP App Center
Pricing
Basic
$29 per agent / month
Re:amaze Pro
$49 per agent / month
Plus
$69 per agent / month
Starter
$59 flat rate
Enterprise
Starting at $899
Free Trial
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
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Free Trial
Ratings
Meets Requirements
Re:amaze
Responses: 112
SnapEngage
Responses: 127
Ease of Use
Re:amaze
Responses: 114
SnapEngage
Responses: 129
Ease of Setup
Re:amaze
Responses: 70
SnapEngage
Responses: 82
Ease of Admin
Re:amaze
Responses: 71
SnapEngage
Responses: 81
Quality of Support
Re:amaze
Responses: 108
SnapEngage
Responses: 116
Ease of Doing Business With
Re:amaze
Responses: 70
SnapEngage
Responses: 80
Product Direction (% positive)
Re:amaze
Responses: 113
SnapEngage
Responses: 127
Features
Knowledge Share
Knowledge Base
Re:amaze
Responses: 44
SnapEngage
Responses: 18
Searchable Articles
Re:amaze
Responses: 45
SnapEngage
Responses: 16
Community Forums
Re:amaze
SnapEngage
Interactive FAQs & Forums
Re:amaze
Responses: 37
SnapEngage
Communication
Pop-up Chat
Re:amaze
Responses: 52
Verified Feature
SnapEngage
Responses: 80
Verified Feature
Notifications
Re:amaze
Responses: 53
Verified Feature
SnapEngage
Responses: 83
Verified Feature
Targeted Emails
Re:amaze
Responses: 25
Verified Feature
SnapEngage
Responses: 25
In-App Messaging
Re:amaze
Responses: 36
Verified Feature
SnapEngage
Responses: 39
Verified Feature
Co-Browsing
Re:amaze
SnapEngage
Interaction
Web Portals
Re:amaze
Responses: 38
SnapEngage
Responses: 17
Forum to Reponse
Re:amaze
Responses: 32
SnapEngage
Responses: 12
Tickets and Tagging
Re:amaze
Responses: 41
SnapEngage
Responses: 16
Live Chat
Re:amaze
Responses: 45
SnapEngage
Responses: 21
Internal Use
Customization
Re:amaze
Responses: 64
Verified Feature
SnapEngage
Responses: 65
Verified Feature
Conversation Archiving
Re:amaze
Responses: 51
Verified Feature
SnapEngage
Responses: 53
Verified Feature
Lead Development
Re:amaze
Responses: 33
Verified Feature
SnapEngage
Responses: 51
Verified Feature
Knowledge Base
Re:amaze
Responses: 44
Verified Feature
SnapEngage
Responses: 47
Verified Feature
Team Inbox
Re:amaze
Responses: 42
Verified Feature
SnapEngage
Responses: 27
Verified Feature
Customer Profiles
Re:amaze
Responses: 43
Verified Feature
SnapEngage
Responses: 33
Verified Feature
Reviewers' Company Size
Reviewers of Re:amaze were most often representing companies in the Small-Business segment, while reviewers for SnapEngage were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Re:amaze
SnapEngage
Mid-Market
(51-1000 emp.)
Re:amaze
SnapEngage
Enterprise
(> 1000 emp.)
Re:amaze
SnapEngage
Reviewers' Industry
Retail
18.0%
Sporting Goods
6.6%
Consumer Electronics
6.6%
Consumer Goods
5.7%
Computer Software
5.7%
Other
57.4%
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
Reviews
Most Helpful Favorable Review
Pam O.
Administrator in Apparel & Fashion
Re:amaze is amazing. It keeps me up-to-date as to what people are saying.I can reply promptly and without spending a lot of time online. It has made my business more efficient and has brought business in due to a fast response while people are in the buying...
Stephen L.
Executive Sponsor in Medical Devices
My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...
Most Helpful Critical Review
Administrator in Computer Software
I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it,...
David D.
User in Computer Software
The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job
Discussions
What is Re:amaze's pricing?
1 comment
Offical Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 comment
Offical Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
Am I required to be on a contract with Re:amaze?
1 comment
Offical Response from Re:amaze
Re:amaze is a SaaS application and charges you based on a monthly subscription. We do not require you to enter into a contract. There are no minimum spends...Read more
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
SnapEngage has no more discussions with answers
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