Compare Re:amaze and Shopify Inbox
At a Glance
Market Segments
Small-Business (81.0% of reviews)
Small-Business (87.5% of reviews)
Entry-Level Pricing
$29 per agent / month
No pricing available
Re:amaze
Star Rating
(140)4.6 out of 5
Market Segments
Small-Business (81.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plans
Shopify Inbox
Star Rating
(17)4.4 out of 5
Market Segments
Small-Business (87.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Shopify Inbox
Re:amaze vs Shopify Inbox
When assessing the two solutions, reviewers found Shopify Inbox easier to use and set up. However, Re:amaze is easier to administer. Reviewers also preferred doing business with Re:amaze overall.
- Reviewers felt that Re:amaze meets the needs of their business better than Shopify Inbox.
- When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option.
- When assessing product direction, Re:amaze and Shopify Inbox received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Shopify Inbox
No pricing availableFree Trial
Re:amaze
Free Trial is available
Shopify Inbox
No trial information availableRatings
Meets Requirements
9.2
122
8.6
16
Ease of Use
9.0
124
9.2
16
Ease of Setup
8.9
77
9.8
7
Ease of Admin
9.4
77
9.3
5
Quality of Support
9.4
117
9.2
15
Has the product been a good partner in doing business?
9.6
76
9.3
5
Product Direction (% positive)
9.2
122
9.2
15
Features by Category
Ticket and Case Management
9.3
66
|
Verified
Not enough data
9.3
67
|
Verified
Not enough data
9.0
67
|
Verified
Not enough data
8.9
60
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
8.6
67
|
Verified
Not enough data
9.1
58
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
54
|
Verified
Not enough data
9.3
64
|
Verified
Not enough data
9.3
68
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
9.1
49
|
Verified
Not enough data
8.5
68
|
Verified
7.7
14
9.2
52
|
Verified
Not enough data
9.2
47
|
Verified
Not enough data
9.1
57
|
Verified
Not enough data
8.8
61
|
Verified
Not enough data
Generative AI
Not enough data
7.7
13
Not enough data
7.3
13
Not enough data
5.6
13
Communication
9.6
59
|
Verified
8.0
15
9.4
59
|
Verified
8.7
14
9.1
26
|
Verified
7.5
14
9.3
39
|
Verified
8.0
15
Not enough data
7.0
14
Internal Use
8.5
68
|
Verified
7.7
14
9.4
56
|
Verified
8.2
14
9.0
34
|
Verified
6.8
14
9.3
49
|
Verified
7.3
14
9.5
46
|
Verified
7.9
14
8.8
48
|
Verified
8.5
14
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.1
47
Not enough data
9.0
48
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.2(won by default)
38
Not enough data
9.2(won by default)
43
Not enough data
9.0(won by default)
38
Not enough data
Channels
9.5(won by default)
56
Not enough data
8.9(won by default)
57
Not enough data
9.3(won by default)
53
Not enough data
9.3(won by default)
23
Not enough data
9.2(won by default)
30
Not enough data
Insight
8.6(won by default)
27
Not enough data
9.1(won by default)
37
Not enough data
9.0(won by default)
38
Not enough data
9.5(won by default)
44
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Re:amaze and Shopify Inbox are categorized as Live Chat
Unique Categories
Re:amaze is categorized as Social Customer Service, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Shopify Inbox has no unique categories
Reviews
Reviewers' Company Size
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
19.0%
Apparel & Fashion
6.6%
Consumer Electronics
6.6%
Sporting Goods
5.8%
Consumer Goods
5.1%
Other
56.9%
Accounting
18.8%
Retail
12.5%
Luxury Goods & Jewelry
12.5%
Consulting
6.3%
Sporting Goods
6.3%
Other
43.8%
Alternatives
Discussions
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
How do I utilize the search option better?
1 Comment
HN
Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's...Read more
Do you offer discounts?
1 Comment
Official Response from Re:amaze
We offer discounts for businesses in the following industries:
- Education
- Non-profit
- Healthcare
We also offer bulk volume discounts for...Read more
Shopify Inbox has no discussions with answers