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Compare Re:amaze and RingCentral Engage

See this
side-by-side comparison of Re:amaze vs. RingCentral Engage
based on preference data from user reviews. Re:amaze rates 4.6/5 stars with 124 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Re:amaze
Re:amaze
(124)
4.6 out of 5
Re:amaze
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
Re:amaze
Re:amaze
RingCentral Engage
RingCentral Engage
Market Segments
Re:amaze
Re:amaze
Small-Business (80.3% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
Re:amaze
Re:amaze
$29 per agent / month
RingCentral Engage
RingCentral Engage
No pricing information available

Re:amaze vs RingCentral Engage

  • Reviewers felt that Re:amaze meets the needs of their business better than RingCentral Engage.
  • When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Re:amaze over RingCentral Engage.
Categories
Shared Categories
Re:amaze
Re:amaze
RingCentral Engage
RingCentral Engage
Re:amaze and RingCentral Engage are categorized as Customer Self-Service, Help Desk, Live Chat, and Social Customer Service
Pricing
Re:amaze
Re:amaze Pricing
Basic
$29 per agent / month
Re:amaze Pro
$49 per agent / month
Plus
$69 per agent / month
Starter
$59 flat rate
Enterprise
Starting at $899
Free Trial
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Re:amaze
Re:amaze
9.3
Responses: 112
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
Re:amaze
Re:amaze
9.0
Responses: 114
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
Re:amaze
Re:amaze
8.9
Responses: 70
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
Re:amaze
Re:amaze
9.4
Responses: 71
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
Re:amaze
Re:amaze
9.5
Responses: 108
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
Re:amaze
Re:amaze
9.7
Responses: 70
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
Re:amaze
Re:amaze
9.4
Responses: 113
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Re:amaze
Re:amaze
9.4
Responses: 60
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket response user experience
Re:amaze
Re:amaze
9.3
Responses: 61
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Workflow
Re:amaze
Re:amaze
9.1
Responses: 61
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Response Automation
Re:amaze
Re:amaze
8.9
Responses: 54
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
SLA Management
Re:amaze
Re:amaze
8.8
Responses: 34
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Attachments/Screencasts
Re:amaze
Re:amaze
8.6
Responses: 62
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket Collaboration
Re:amaze
Re:amaze
9.2
Responses: 52
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customer and Contacts Database
Re:amaze
Re:amaze
9.2
Responses: 24
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Knowledge Share
Knowledge Base
Re:amaze
Re:amaze
9.2
Responses: 44
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
Re:amaze
Re:amaze
9.1
Responses: 45
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
Re:amaze
Re:amaze
Feature Not Available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
Re:amaze
Re:amaze
9.2
Responses: 37
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Communication
Pop-up Chat
Re:amaze
Re:amaze
9.6
Responses: 52
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Notifications
Re:amaze
Re:amaze
9.5
Responses: 53
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Targeted Emails
Re:amaze
Re:amaze
9.1
Responses: 25
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
In-App Messaging
Re:amaze
Re:amaze
9.4
Responses: 36
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Co-Browsing
Re:amaze
Re:amaze
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Process
Mentions
Re:amaze
Re:amaze
9.2
Responses: 34
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Tickets
Re:amaze
Re:amaze
9.2
Responses: 39
RingCentral Engage
RingCentral Engage
Not enough data available
Macros
Re:amaze
Re:amaze
9.0
Responses: 34
RingCentral Engage
RingCentral Engage
Feature Not Available
Collaboration
Re:amaze
Re:amaze
8.9
Responses: 35
RingCentral Engage
RingCentral Engage
8.0
Responses: 5
Interaction
Web Portals
Re:amaze
Re:amaze
9.3
Responses: 38
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
Re:amaze
Re:amaze
9.1
Responses: 32
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
Re:amaze
Re:amaze
9.5
Responses: 41
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
Re:amaze
Re:amaze
9.3
Responses: 45
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Internal Use
Customization
Re:amaze
Re:amaze
8.6
Responses: 64
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Conversation Archiving
Re:amaze
Re:amaze
9.5
Responses: 51
Verified Feature
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
Lead Development
Re:amaze
Re:amaze
9.0
Responses: 33
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Knowledge Base
Re:amaze
Re:amaze
9.3
Responses: 44
Verified Feature
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
Team Inbox
Re:amaze
Re:amaze
9.5
Responses: 42
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
Customer Profiles
Re:amaze
Re:amaze
8.8
Responses: 43
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
Channels
Email
Re:amaze
Re:amaze
9.5
Responses: 52
RingCentral Engage
RingCentral Engage
Not enough data available
Social
Re:amaze
Re:amaze
9.0
Responses: 53
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
Re:amaze
Re:amaze
9.3
Responses: 49
RingCentral Engage
RingCentral Engage
Not enough data available
Phone
Re:amaze
Re:amaze
9.5
Responses: 20
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Text
Re:amaze
Re:amaze
9.4
Responses: 27
RingCentral Engage
RingCentral Engage
8.9
Responses: 6
Insight
Surveys
Re:amaze
Re:amaze
8.5
Responses: 24
RingCentral Engage
RingCentral Engage
Not enough data available
Reporting
Re:amaze
Re:amaze
9.1
Responses: 33
RingCentral Engage
RingCentral Engage
Not enough data available
Visitor Activity
Re:amaze
Re:amaze
9.0
Responses: 35
RingCentral Engage
RingCentral Engage
Feature Not Available
Help Desk
Re:amaze
Re:amaze
9.5
Responses: 40
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Communication Channels
Customer Portal
Re:amaze
Re:amaze
9.2
Responses: 49
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Email to Case
Re:amaze
Re:amaze
9.3
Responses: 59
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Chat/Live Support
Re:amaze
Re:amaze
9.4
Responses: 61
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Social Integration
Re:amaze
Re:amaze
8.9
Responses: 57
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Voice
Re:amaze
Re:amaze
Feature Not Available
RingCentral Engage
RingCentral Engage
Not enough data available
Platform
Mobile User Support
Re:amaze
Re:amaze
9.3
Responses: 45
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customization
Re:amaze
Re:amaze
8.6
Responses: 64
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
User, Role, and Access Management
Re:amaze
Re:amaze
9.3
Responses: 48
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Integration
Re:amaze
Re:amaze
9.3
Responses: 42
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reporting
Re:amaze
Re:amaze
9.1
Responses: 52
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Dashboards
Re:amaze
Re:amaze
8.9
Responses: 56
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reviewers' Company Size
Reviewers of both Re:amaze and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Re:amaze
Re:amaze
80.3%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
Re:amaze
Re:amaze
17.2%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
Re:amaze
Re:amaze
2.5%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
Re:amaze
Re:amaze Industry
Retail
18.0%
Sporting Goods
6.6%
Consumer Electronics
6.6%
Consumer Goods
5.7%
Computer Software
5.7%
Other
57.4%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Re:amaze
Pam O.
Administrator in Apparel & Fashion

Re:amaze is amazing. It keeps me up-to-date as to what people are saying.I can reply promptly and without spending a lot of time online. It has made my business more efficient and has brought business in due to a fast response while people are in the buying...

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
Re:amaze
GI
Administrator in Computer Software

I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it,...

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
Re:amaze
Re:amaze Discussions
What is Re:amaze's pricing?
1 comment
Offical Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages. 1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 comment
Offical Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
Am I required to be on a contract with Re:amaze?
1 comment
Offical Response from Re:amaze
Re:amaze is a SaaS application and charges you based on a monthly subscription. We do not require you to enter into a contract. There are no minimum spends...Read more
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Videos
Re:amaze
Re:amaze Videos
Video Preview

Learn what Re:amaze is and also watch our full platform demo starting with Episode 1!

RingCentral Engage
RingCentral Engage Videos
No videos provided
Downloads
RingCentral Engage
RingCentral Engage Downloads
No downloads provided
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