Compare Re:amaze and Rhino Support
See this
side-by-side comparison of Re:amaze vs. Rhino Support
based on preference data from user reviews. Re:amaze rates 4.6/5 stars with 124 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Re:amaze |  Rhino Support | |
| Star Rating | Re:amaze | Rhino Support |
| Market Segments | Re:amaze Small-Business (80.3% of reviews) | Rhino Support Small-Business (36.4% of reviews) |
| Entry Level Price | Re:amaze $29 per agent / month | Rhino Support $47 per month |
Re:amaze vs Rhino Support
- Reviewers felt that Re:amaze meets the needs of their business better than Rhino Support.
- When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Re:amaze over Rhino Support.
Categories
Unique Categories
Re:amaze is categorized as Customer Self-Service and Social Customer Service
Rhino Support has no unique categories
Pricing
Basic
$29 per agent / month
Re:amaze Pro
$49 per agent / month
Plus
$69 per agent / month
Starter
$59 flat rate
Enterprise
Starting at $899
Free Trial
Solo
$47per month
Pro
$97per month
Platinum
$197per month
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Free Trial
Ratings
Meets Requirements
Re:amaze
Responses: 112
Rhino Support
Responses: 8
Ease of Use
Re:amaze
Responses: 114
Rhino Support
Responses: 8
Ease of Setup
Re:amaze
Responses: 70
Rhino Support
Not enough data availableEase of Admin
Re:amaze
Responses: 71
Rhino Support
Not enough data availableQuality of Support
Re:amaze
Responses: 108
Rhino Support
Responses: 8
Ease of Doing Business With
Re:amaze
Responses: 70
Rhino Support
Not enough data availableProduct Direction (% positive)
Re:amaze
Responses: 113
Rhino Support
Responses: 8
Features
Ticket and Case Management
Ticket creation user experience
Re:amaze
Responses: 60
Verified Feature
Rhino Support
Ticket response user experience
Re:amaze
Responses: 61
Verified Feature
Rhino Support
Workflow
Re:amaze
Responses: 61
Verified Feature
Rhino Support
Response Automation
Re:amaze
Responses: 54
Verified Feature
Rhino Support
SLA Management
Re:amaze
Responses: 34
Verified Feature
Rhino Support
Attachments/Screencasts
Re:amaze
Responses: 62
Verified Feature
Rhino Support
Ticket Collaboration
Re:amaze
Responses: 52
Verified Feature
Rhino Support
Customer and Contacts Database
Re:amaze
Responses: 24
Verified Feature
Rhino Support
Communication
Pop-up Chat
Re:amaze
Responses: 52
Verified Feature
Rhino Support
Notifications
Re:amaze
Responses: 53
Verified Feature
Rhino Support
Targeted Emails
Re:amaze
Responses: 25
Verified Feature
Rhino Support
In-App Messaging
Re:amaze
Responses: 36
Verified Feature
Rhino Support
Co-Browsing
Re:amaze
Rhino Support
Internal Use
Customization
Re:amaze
Responses: 64
Verified Feature
Rhino Support
Conversation Archiving
Re:amaze
Responses: 51
Verified Feature
Rhino Support
Lead Development
Re:amaze
Responses: 33
Verified Feature
Rhino Support
Knowledge Base
Re:amaze
Responses: 44
Verified Feature
Rhino Support
Team Inbox
Re:amaze
Responses: 42
Verified Feature
Rhino Support
Customer Profiles
Re:amaze
Responses: 43
Verified Feature
Rhino Support
Communication Channels
Customer Portal
Re:amaze
Responses: 49
Verified Feature
Rhino Support
Email to Case
Re:amaze
Responses: 59
Verified Feature
Rhino Support
Chat/Live Support
Re:amaze
Responses: 61
Verified Feature
Rhino Support
Social Integration
Re:amaze
Responses: 57
Verified Feature
Rhino Support
Voice
Re:amaze
Rhino Support
Platform
Mobile User Support
Re:amaze
Responses: 45
Verified Feature
Rhino Support
Customization
Re:amaze
Responses: 64
Verified Feature
Rhino Support
User, Role, and Access Management
Re:amaze
Responses: 48
Verified Feature
Rhino Support
Integration
Re:amaze
Responses: 42
Verified Feature
Rhino Support
Reporting
Re:amaze
Responses: 52
Verified Feature
Rhino Support
Dashboards
Re:amaze
Responses: 56
Verified Feature
Rhino Support
Reviewers' Company Size
Reviewers of both Re:amaze and Rhino Support were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Re:amaze
Rhino Support
Mid-Market
(51-1000 emp.)
Re:amaze
Rhino Support
Enterprise
(> 1000 emp.)
Re:amaze
Rhino Support
Reviewers' Industry
Retail
18.0%
Sporting Goods
6.6%
Consumer Electronics
6.6%
Consumer Goods
5.7%
Computer Software
5.7%
Other
57.4%
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
User in Publishing
I like the ease of use and that it allow us to have all of our methods of communication (email, sms, FB, chat, etc) in one place. Makes it easy for multiple staff members to divide the work.
Manas A.
User in Education Management
Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.
Most Helpful Critical Review
Administrator in Real Estate
have to re-sign into the app often. there's a delay in getting chat emails sent to me so I can reply via email (the reply via email is awesome though when it works)
Consultant in Information Technology and Services
I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to
Top Alternatives
Discussions
What is Re:amaze's pricing?
1 comment
Offical Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 comment
Offical Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
Am I required to be on a contract with Re:amaze?
1 comment
Offical Response from Re:amaze
Re:amaze is a SaaS application and charges you based on a monthly subscription. We do not require you to enter into a contract. There are no minimum spends...Read more
Rhino Support has no discussions with answers
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