# Rasa, yellow.ai vs Haptik Comparison

| | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 11 | 106 | 167 | 
| **Largest Market Segment** | Small-Business (72.7% of reviews) | Small-Business (38.0% of reviews) | Mid-Market (50.0% of reviews) | 
| **Entry Level Price** | Free | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Rasa

**Not enough data**

### yellow.ai

Pros:
- Integrations (11 reviews)
- Chatbot Development (10 reviews)

Cons:
- Steep Learning Curve (7 reviews)
- Learning Curve (6 reviews)

### Haptik

Pros:
- Helpful (27 reviews)
- Ease of Use (26 reviews)

Cons:
- Missing Features (10 reviews)
- AI Limitations (7 reviews)

---
## Ratings Comparison
| Rating | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
  | **Meets Requirements** | 7.8 (9 reviews) | 8.4 (71 reviews) | 8.3 (115 reviews) | 
  | **Ease of Use** | 7.2 (9 reviews) | 8.7 (74 reviews) | 8.8 (115 reviews) | 
  | **Ease of Setup** | Not enough data | 8.1 (34 reviews) | 8.4 (81 reviews) | 
  | **Ease of Admin** | Not enough data | 8.4 (33 reviews) | 8.5 (71 reviews) | 
  | **Quality of Support** | 8.3 (9 reviews) | 8.4 (69 reviews) | 8.8 (114 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.6 (33 reviews) | 9.1 (71 reviews) | 
  | **Product Direction (% positive)** | 5.0 (7 reviews) | 8.5 (62 reviews) | 9.4 (106 reviews) | 

---
## Pricing

### Rasa

#### Entry-Level Pricing

Plan: Developer Edition

Price: Free

Description: For developers exploring AI assistant projects, you can access all of Rasa Pro on your own computer. CALM, Enterprise Search, E2E testing, and more. Community Support is available in our Forum.

Key Features:
- Access to Rasa Pro and our dialogue engine CALM (Conversational AI with Language Models) .

[Browse all 3 editions](https://www.g2.com/products/rasa/pricing)

#### Free Trial

Yes

### yellow.ai

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Haptik

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | 8.8/10 | 12 |
| **Haptik** | 7.6/10 | 27 |

#### Messenger

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Sequencing** | Not enough data | 9.5 (10 reviews) | 8.4 (22 reviews) | 
| **AI** | Not enough data | 9.2 (11 reviews) | 7.3 (22 reviews) | 
| **Live Chat** | Not enough data | 8.7 (9 reviews) | 8.0 (21 reviews) | 
| **Customization Interface** | Not enough data | 9.3 (10 reviews) | 7.8 (22 reviews) | 

#### Channels

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Social Media** | Not enough data | 8.8 (8 reviews) | 7.5 (19 reviews) | 
| **Website** | Not enough data | 9.0 (7 reviews) | 7.8 (19 reviews) | 
| **Text Message (SMS)** | Not enough data | 9.2 (6 reviews) | 6.8 (13 reviews) | 
| **Voice Assistants** | Not enough data | 8.3 (7 reviews) | 6.3 (14 reviews) | 
| **Other** | Not enough data | 9.2 (6 reviews) | 7.6 (15 reviews) | 

#### Customers

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Targeting** | Not enough data | 8.7 (9 reviews) | 8.1 (19 reviews) | 
| **Profiles** | Not enough data | 7.9 (8 reviews) | 8.2 (19 reviews) | 
| **Analytics** | Not enough data | 8.0 (10 reviews) | 8.6 (23 reviews) | 
| **Lead Gathering** | Not enough data | 8.0 (9 reviews) | 8.0 (22 reviews) | 
| **Sales Conversion** | Not enough data | 8.7 (10 reviews) | 6.9 (21 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |
| **Haptik** | N/A | N/A |

#### Responses

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.5 (8 reviews) | 8.4 (25 reviews) | 
| **Route To Human** | Not enough data | 8.6 (11 reviews) | 8.3 (26 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.3 (11 reviews) | 8.2 (24 reviews) | 

#### Automation - AI Agents

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | 8.5 (8 reviews) | 8.2 (24 reviews) | 
| **Integration** | Not enough data | 9.0 (10 reviews) | 8.3 (23 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.5 (10 reviews) | 8.7 (25 reviews) | 

#### Autonomy -  AI Agents

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Feature Not Available | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | 8.9/10 | 6 |
| **Haptik** | N/A | N/A |

#### Responses

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Customization** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Control** | Not enough data | 9.0 (5 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 9.0 (5 reviews) | Not enough data | 
| **Menu bars** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 8.3 (5 reviews) | Not enough data | 
| **Branding** | Not enough data | 9.0 (5 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.3 (5 reviews) | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Collection of information** | Not enough data | 8.7 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |
| **Haptik** | N/A | N/A |

#### Conversational Platform

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | 8.5/10 | 9 |
| **Haptik** | N/A | N/A |

#### Customer Support

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Text** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Speech** | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.5 (8 reviews) | Not enough data | 

#### Automation

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Customization** | Not enough data | 9.2 (8 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | 7.9 (8 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Learning** | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Language** | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | 8.8 (8 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |
| **Haptik** | 6.8/10 | 18 |

#### Generative AI

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.8 (16 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 6.9 (16 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.7 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.4 (6 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.4 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.1 (6 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.7 (6 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | 8.8/10 | 18 |
| **Haptik** | N/A | N/A |

#### Generative AI

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (14 reviews) | Not enough data | 
| **Notifications** | Not enough data | 9.2 (14 reviews) | Not enough data | 
| **Targeted Emails** | Not enough data | 9.0 (10 reviews) | Not enough data | 
| **In-App Messaging** | Not enough data | 9.0 (13 reviews) | Not enough data | 
| **Co-Browsing** | Not enough data | 8.0 (9 reviews) | Not enough data | 

####  Internal Use

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.4 (16 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | 9.2 (11 reviews) | Not enough data | 
| **Lead Development** | Not enough data | 8.3 (12 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.7 (13 reviews) | Not enough data | 
| **Team Inbox ** | Not enough data | 8.3 (13 reviews) | Not enough data | 
| **Customer Profiles** | Not enough data | 8.7 (13 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |
| **Haptik** | 7.9/10 | 38 |

#### Generative AI

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (10 reviews) | 

#### Self-Service Experience

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.2 (32 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.1 (33 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 7.4 (31 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.0 (29 reviews) | 
| **Personalization** | Not enough data | Not enough data | 7.9 (33 reviews) | 

#### Self-Service Platform

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.5 (31 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.0 (35 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.1 (33 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.2 (32 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.7 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 7.7 (5 reviews) | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |
| **Haptik** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |
| **Haptik** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |
| **Haptik** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |
| **Haptik** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |
| **Haptik** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)

**Unique to Rasa (1):** [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to yellow.ai (7):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Live Chat Software](https://www.g2.com/categories/live-chat), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Haptik (3):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | Rasa | yellow.ai | Haptik | 
|---|---|---|---|
| **Small-Business** | 72.7% | 38.0% | 19.0% | 
| **Mid-Market** | 9.1% | 33.0% | 50.0% | 
| **Enterprise** | 18.2% | 29.0% | 31.0% | 

### By Industry

#### Rasa

- **Computer Software:** 36.4%
- **Information Technology and Services:** 18.2%
- **Telecommunications:** 9.1%
- **Marketing and Advertising:** 9.1%
- **Graphic Design:** 9.1%
- **Financial Services:** 9.1%
- **Banking:** 9.1%

#### yellow.ai

- **Financial Services:** 15.0%
- **Information Technology and Services:** 13.0%
- **Computer Software:** 10.0%
- **Banking:** 8.0%
- **Food & Beverages:** 7.0%
- **Hospital & Health Care:** 5.0%
- **Airlines/Aviation:** 4.0%
- **Retail:** 4.0%
- **Consumer Services:** 3.0%
- **Education Management:** 3.0%
- **Other:** 28.0%

#### Haptik

- **Financial Services:** 7.6%
- **Insurance:** 7.6%
- **Computer Games:** 6.3%
- **Retail:** 5.7%
- **Real Estate:** 5.7%
- **Consumer Goods:** 5.1%
- **Information Technology and Services:** 5.1%
- **Education Management:** 4.4%
- **Furniture:** 4.4%
- **Oil & Energy:** 3.8%
- **Other:** 44.3%

---
## Alternatives

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### Alternatives to Haptik

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- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4091 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)

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## Top Discussions

### Rasa

No discussions available for this product.

### yellow.ai

- Title: [Can we use python for bot's coding and can we integrate it with a good UI in your platform?](https://www.g2.com/discussions/32217-can-we-use-python-for-bot-s-coding-and-can-we-integrate-it-with-a-good-ui-in-your-platform) — 2 comments, 1 upvote
  > **Top comment:** "Hi Sudheer, 
kindly redirect your question to community: http://community.yellowmessenger.com"
- Title: [Can we have any discount model for the local stores](https://www.g2.com/discussions/33978-can-we-have-any-discount-model-for-the-local-stores) — 1 comment, 1 upvote
  > **Top comment:** "Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:..."

### Haptik

- Title: [What if someone uses abusive language?](https://www.g2.com/discussions/36410-what-if-someone-uses-abusive-language) — 1 comment, 3 upvotes *(includes official response)*
  > **Top comment:** "Great question, Murtuza. Depending on the context of the conversation, the bot will use a combination of Haptik's Small Talk module (commonly known as..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/rasa-vs-yellow-ai-vs-haptik)