Compare Radmin and SolarWinds DameWare Remote Support
At a Glance
Market Segments
Enterprise (38.5% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$49 Single remote computer
No pricing available
Radmin
Star Rating
(13)4.4 out of 5
Market Segments
Enterprise (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
$49 Single remote computer
Browse all 7 pricing plans
SolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote Support
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SolarWinds DameWare Remote Support excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Radmin. Users appreciate its fast issue resolution, allowing support teams to address problems quickly without long connection times.
- Users say that Radmin offers a user-friendly experience, particularly highlighting its easy installation and features like session recording and file sharing. However, it faces challenges in overall satisfaction, reflected in its lower G2 Score.
- Reviewers mention that SolarWinds DameWare is particularly effective for unattended support, enabling technicians to resolve issues without interrupting end users. This feature is a significant advantage for teams looking to streamline their support processes.
- According to verified reviews, Radmin shines with its remote access capabilities, allowing both server-side and viewer-side access. This flexibility is appreciated by users, but it does not compensate for its lower overall satisfaction ratings.
- G2 reviewers highlight that SolarWinds DameWare is relatively lightweight and versatile, making it easy to maintain and adapt to various support needs. This adaptability is a key factor in its higher user satisfaction ratings.
- Users report that while Radmin provides easy access to server BIOS and does not require login credentials, it struggles to match the comprehensive feature set and support quality that SolarWinds DameWare offers, particularly in terms of quality of support and product direction.
Pricing
Entry-Level Pricing
Radmin
Radmin 3 – Standard license
$49
Single remote computer
One Radmin 3 Standard license allows user to control a single remote PC from an unlimited number of machines regardless of location. Two Radmin Standard licenses are needed for two PCs, etc.
SolarWinds DameWare Remote Support
No pricing availableFree Trial
Radmin
Free Trial is available
SolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
8.8
11
9.1
60
Ease of Use
9.1
11
9.0
60
Ease of Setup
7.5
6
8.8
41
Ease of Admin
Not enough data
9.0
40
Quality of Support
7.3
10
8.2
48
Has the product been a good partner in doing business?
Not enough data
8.7
38
Product Direction (% positive)
5.8
11
7.1
57
Features by Category
Administration
8.9
6
8.3
5
8.6
6
Not enough data
7.0
5
Not enough data
9.0
5
8.0
5
Not enough data
7.3
5
8.7
5
7.3
5
Maintenance
8.7
5
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Security
6.7
5
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Feature Not Available
Administration
Not enough data
9.1
15
Not enough data
8.7
13
Not enough data
8.7
15
Not enough data
7.1
7
Not enough data
Feature Not Available
Not enough data
9.4
17
Not enough data
Feature Not Available
Platform
Not enough data
8.8
13
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
19
Security
Not enough data
7.2
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Radmin and SolarWinds DameWare Remote Support are categorized as Remote Support
Unique Categories
Radmin has no unique categories
SolarWinds DameWare Remote Support is categorized as Remote Desktop
Reviews
Reviewers' Company Size
Radmin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Public Safety
7.7%
Mechanical or Industrial Engineering
7.7%
Machinery
7.7%
Insurance
7.7%
Information Technology and Services
7.7%
Other
61.5%
Information Technology and Services
11.8%
Education Management
7.4%
Government Administration
5.9%
Automotive
4.4%
Oil & Energy
4.4%
Other
66.2%
Alternatives
Discussions
Radmin has no discussions with answers
SolarWinds DameWare Remote Support has no discussions with answers
