Users report that Sonetel's call recording feature is highly rated at 9.4, making it a strong choice for businesses that prioritize keeping track of conversations, while OpenPhone lacks this feature entirely, which may be a drawback for users needing comprehensive call documentation.
Reviewers mention that OpenPhone excels in instant messaging with a score of 9.5, providing a seamless communication experience, whereas Sonetel's instant messaging feature is rated significantly lower at 5.7, indicating a less robust offering in this area.
G2 users highlight that OpenPhone's VOiP number feature is rated at 9.6, allowing for flexibility and ease of use in managing calls, while Sonetel's VOiP number feature is rated much lower at 6.9, suggesting it may not meet the needs of users looking for advanced telephony options.
Users on G2 report that OpenPhone's ease of use is rated at 9.5, making it a user-friendly option for small businesses, while Sonetel's ease of use is rated at 8.3, which, although decent, may not provide the same level of intuitiveness.
Reviewers mention that OpenPhone's automated attendants feature is rated at 8.3, providing a more efficient way to manage incoming calls, while Sonetel's rating of 7.3 indicates it may not offer the same level of functionality in this area.
Users say that Sonetel's quality of support is rated at 8.5, which is commendable, but OpenPhone outshines with a score of 9.3, suggesting that users may have a better experience with customer service when using OpenPhone.
The ability to use both a web app and phone app, which are constantly in sync, so that you can make calls or texts on your computer's web browser and on your...Read more
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