G2 reviewers report that SurveyMonkey excels in overall user satisfaction, with many users appreciating its seamless integration with tools like MS Teams, which enhances collaboration and feedback collection after meetings. The automations also help reduce manual work, making it a favorite for teams looking to streamline their processes.
Users say QuickTapSurvey stands out for its ability to collect feedback on the spot, especially in environments where internet access is limited. Reviewers highlight its flexibility in creating various survey types and the ease of capturing responses instantly, which is particularly beneficial for on-ground data collection.
According to verified reviews, SurveyMonkey's user-friendly interface is a significant advantage, with many users noting that even those without IT experience can easily create surveys using ready-made templates. The dashboard and reporting features are also praised for their clarity and ease of use.
Reviewers mention that while QuickTapSurvey is easy to set up and use, it may not offer the same level of comprehensive features as SurveyMonkey. Users appreciate its straightforward design for collecting visitor feedback, but some feel it lacks the depth of analytics and integrations that larger teams might require.
G2 reviewers highlight that SurveyMonkey has a much larger user base and a wealth of reviews, indicating a more established presence in the market. This extensive feedback contributes to a higher overall G2 Score, reflecting greater user satisfaction and trust in the platform.
Users report that QuickTapSurvey provides excellent support, with many praising the quality of assistance they receive. However, while its support is noted as a strong point, the overall user experience and feature set of SurveyMonkey tend to overshadow it, especially for teams needing robust survey capabilities.
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