G2 reviewers report that QuickBooks Online excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ShipMonk. Users appreciate its automation features and detailed reporting, which streamline accounting tasks and enhance productivity.
Users say that QuickBooks Online's user-friendly interface makes it easy to navigate, with many highlighting the balance sheet review feature that allows for effective month-on-month comparisons. In contrast, while ShipMonk is also noted for its ease of use, it does not match the breadth of features offered by QuickBooks Online.
According to verified reviews, QuickBooks Online has a robust support system, although some users feel it could improve. In comparison, ShipMonk receives praise for its exceptional customer service, with users specifically mentioning the dedication of support staff like Kim Karp and Ronald T., who go above and beyond to ensure a smooth shipping process.
Reviewers mention that QuickBooks Online provides a comprehensive suite of bookkeeping features, which many find invaluable for small businesses. ShipMonk, while focused on fulfillment, lacks the extensive accounting capabilities that QuickBooks Online offers, making it less suitable for users needing integrated financial management.
Users highlight that QuickBooks Online's implementation process is generally straightforward, although some find it challenging to configure for specific workflows. ShipMonk, on the other hand, is praised for its quick setup and intuitive portal, making it easy for users to find package information and manage orders efficiently.
G2 reviewers note that while both products serve small businesses well, QuickBooks Online has a broader market presence and a larger user base, which contributes to its higher reliability in terms of features and updates. ShipMonk, while strong in fulfillment, has a smaller footprint and fewer reviews, indicating a less established presence in the market.
It would be great to see QBO have the ability to send monthly statements via email, not the generic intuit email, but a selectable email that is by the...Read more
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