# QuestionPro, SurveyMonkey vs Microsoft Forms Comparison

| | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,143 | 23,555 | 472 | 
| **Largest Market Segment** | Small-Business (60.6% of reviews) | Small-Business (36.5% of reviews) | Mid-Market (43.6% of reviews) | 
| **Entry Level Price** | Free | Contact Us | No pricing available | 

---
## Top Pros & Cons

### QuestionPro

Pros:
- Ease of Use (303 reviews)
- Helpful (128 reviews)

Cons:
- Survey Issues (77 reviews)
- Learning Curve (51 reviews)

### SurveyMonkey

Pros:
- Ease of Use (375 reviews)
- Ease of Creation (170 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

### Microsoft Forms

Pros:
- Ease of Use (32 reviews)
- Ease of Creation (17 reviews)

Cons:
- Limited Customization (14 reviews)
- Missing Features (12 reviews)

---
## Ratings Comparison
| Rating | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (857 reviews) | 9.0 (20682 reviews) | 8.8 (391 reviews) | 
  | **Ease of Use** | 8.8 (877 reviews) | 9.2 (20800 reviews) | 9.2 (394 reviews) | 
  | **Ease of Setup** | 9.0 (529 reviews) | 9.0 (8135 reviews) | 9.3 (179 reviews) | 
  | **Ease of Admin** | 8.9 (382 reviews) | 8.9 (7621 reviews) | 9.1 (91 reviews) | 
  | **Quality of Support** | 8.9 (754 reviews) | 8.6 (14675 reviews) | 8.7 (318 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (362 reviews) | 8.8 (6671 reviews) | 8.8 (76 reviews) | 
  | **Product Direction (% positive)** | 8.4 (811 reviews) | 7.7 (20222 reviews) | 9.0 (374 reviews) | 

---
## Pricing

### QuestionPro

#### Entry-Level Pricing

Plan: Essentials

Price: Free

Description: Unbeatable features that support businesses long term needs. 

Key Features:
- No credit card required‪
- 25+ question types
- Customize to your brand colors

[Browse all 4 editions](https://www.g2.com/products/questionpro/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

### Microsoft Forms

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | 9.0/10 | 8 |
| **SurveyMonkey** | N/A | N/A |
| **Microsoft Forms** | N/A | N/A |

#### Analytics

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Customer Effort Score (CES)** | Not enough data | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | Not enough data | 

#### Customization

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | Not enough data | Not enough data | 
| **Multilanguage Support** | Not enough data | Not enough data | Not enough data | 
| **Multiple Branding Support** | Not enough data | Not enough data | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 195 |
| **Microsoft Forms** | N/A | N/A |

#### Feedback Management

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Tagging** | Not enough data | 7.8 (150 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 8.1 (147 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | 8.1 (158 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (144 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 7.9 (144 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (138 reviews) | Not enough data | 

#### Feedback Sources

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Online Reviews** | Not enough data | 8.1 (147 reviews) | Not enough data | 
| **Surveys** | Not enough data | 9.1 (171 reviews) | Not enough data | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | Not enough data | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | Not enough data | 

#### Generative AI

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (131 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.6 (81 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | 8.4/10 | 705 |
| **SurveyMonkey** | 8.3/10 | 1714 |
| **Microsoft Forms** | 8.3/10 | 197 |

#### Survey Management

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Survey Builder** | 9.0 (664 reviews) | 9.0 (1510 reviews) | 9.1 (184 reviews) | 
| **Question Types** | 9.1 (671 reviews) | 8.9 (1447 reviews) | 8.8 (186 reviews) | 
| **Templates** | 8.5 (569 reviews) | 8.6 (1362 reviews) | 8.2 (176 reviews) | 
| **Survey Distribution** | 8.9 (617 reviews) | 8.9 (1423 reviews) | 8.7 (176 reviews) | 

#### Survey Customization

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Branching/Skip Logic** | 8.8 (593 reviews) | 8.4 (1173 reviews) | 8.3 (162 reviews) | 
| **Branding** | 8.5 (565 reviews) | 8.2 (1208 reviews) | 8.1 (156 reviews) | 
| **Multimedia Support** | 8.4 (486 reviews) | 8.1 (1073 reviews) | 7.8 (154 reviews) | 
| **Multilingual Surveys** | 8.2 (432 reviews) | 8.1 (906 reviews) | 8.1 (136 reviews) | 

#### Survey Insights

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Reporting & Analytics** | 8.7 (641 reviews) | 8.6 (1418 reviews) | 8.6 (171 reviews) | 
| **BI Tools Integration** | 8.2 (401 reviews) | 8.0 (946 reviews) | 8.2 (131 reviews) | 
| **Data Exporting** | 8.9 (605 reviews) | 8.5 (1267 reviews) | 8.9 (170 reviews) | 
| **Permissions** | 8.6 (522 reviews) | 8.4 (1138 reviews) | 8.8 (160 reviews) | 

#### Agentic AI - Survey

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Adaptive Learning** | 7.5 (48 reviews) | 7.6 (147 reviews) | 7.4 (34 reviews) | 
| **Proactive Assistance** | 7.4 (54 reviews) | 7.7 (152 reviews) | 7.5 (34 reviews) | 
| **Decision Making** | 7.7 (52 reviews) | 8.0 (153 reviews) | 7.4 (34 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 247 |
| **Microsoft Forms** | 8.3/10 | 150 |

#### Customization

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Custom Fields** | Not enough data | 8.6 (209 reviews) | 8.5 (125 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (194 reviews) | 8.4 (116 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (214 reviews) | 8.8 (113 reviews) | 
| **Design** | Not enough data | 8.6 (228 reviews) | 8.2 (132 reviews) | 

#### Additional Functionality

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (173 reviews) | 8.5 (108 reviews) | 
| **Offline Capability** | Not enough data | 7.6 (151 reviews) | 7.3 (97 reviews) | 
| **Notifications** | Not enough data | 8.3 (198 reviews) | 8.6 (118 reviews) | 
| **Payments** | Not enough data | 7.8 (150 reviews) | 7.4 (79 reviews) | 
| **Mobile Forms** | Not enough data | 8.5 (206 reviews) | 8.7 (115 reviews) | 

### 360 Feedback Software

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Microsoft Forms** | N/A | N/A |

#### Performance reviews

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **customizable forms** | Not enough data | Not enough data | Not enough data | 
| **360 reviews** | Not enough data | Not enough data | Not enough data | 

#### Feedback

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **requesting feedback** | Not enough data | Not enough data | Not enough data | 
| **continuous feedback** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Dashboard and Reporting** | Not enough data | Not enough data | Not enough data | 
| **Historical Analysis** | Not enough data | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Microsoft Forms** | N/A | N/A |

#### Generative AI

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Employee Experience

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |
| **Microsoft Forms** | N/A | N/A |

#### Core Features - Employee Experience Software

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Employee Lifecycle Management** | Not enough data | Not enough data | Not enough data | 
| **Communication** | Not enough data | Not enough data | Not enough data | 

#### People Analytics - Employee Experience Software

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Action Plan** | Not enough data | Not enough data | Not enough data | 
| **Productivity** | Not enough data | Not enough data | Not enough data | 

#### Advanced Features - Employee Experience Software

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Digital Experience Management** | Not enough data | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | Not enough data | 
| **Employee Listening** | Not enough data | Not enough data | Not enough data | 

#### Employee Improvement - Employee Experience Software

| Feature | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Performance Management** | Not enough data | Not enough data | Not enough data | 
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Team Building** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to QuestionPro (3):** [360 Feedback Software](https://www.g2.com/categories/360-feedback-software), [Employee Experience Software](https://www.g2.com/categories/employee-experience), [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Microsoft Forms (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | QuestionPro | SurveyMonkey | Microsoft Forms | 
|---|---|---|---|
| **Small-Business** | 60.6% | 36.5% | 19.2% | 
| **Mid-Market** | 22.6% | 34.1% | 43.6% | 
| **Enterprise** | 16.8% | 29.4% | 37.2% | 

### By Industry

#### QuestionPro

- **Non-Profit Organization Management:** 23.9%
- **Higher Education:** 13.6%
- **Education Management:** 6.0%
- **Research:** 4.8%
- **Market Research:** 4.0%
- **Information Technology and Services:** 2.7%
- **Hospital & Health Care:** 2.5%
- **Marketing and Advertising:** 2.3%
- **Civic & Social Organization:** 2.0%
- **Primary/Secondary Education:** 1.9%
- **Other:** 36.3%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

#### Microsoft Forms

- **Information Technology and Services:** 16.6%
- **Education Management:** 7.5%
- **Higher Education:** 7.1%
- **Pharmaceuticals:** 6.0%
- **Computer Software:** 5.3%
- **Primary/Secondary Education:** 3.5%
- **Management Consulting:** 2.9%
- **Oil & Energy:** 2.9%
- **Financial Services:** 2.9%
- **Automotive:** 2.9%
- **Other:** 42.5%

---
## Alternatives

### Alternatives to QuestionPro

- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5239 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1038 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48081 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (561 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5239 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (561 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (209 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)

### Alternatives to Microsoft Forms

- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5239 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Mentimeter](https://www.g2.com/products/mentimeter/reviews) — 4.7/5 stars (789 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) — 4.4/5 stars (1069 reviews)

---
## Top Discussions

### QuestionPro

- Title: [How to reach out to support team? How do I reset my password?](https://www.g2.com/discussions/how-to-reach-out-to-support-team-how-do-i-reset-my-password) — 3 comments
  > **Top comment:** "You can get in touch with our support team by clicking on the following link: https://www.QuestionPro.com/info/contactUs.html
They will definitely resolve..."
- Title: [How can I get in touch with the community of experts?](https://www.g2.com/discussions/comment-puis-je-entrer-en-contact-avec-la-communaute-d-experts) — 2 comments, 1 upvote
  > **Top comment:** "Hi Benejah,
You can use the chat at www.questionpro.com and somebody will respond to your inquiries!"
- Title: [Is there anyway I can become one of your member in your organization](https://www.g2.com/discussions/50888-is-there-anyway-i-can-become-one-of-your-member-in-your-organization) — 2 comments, 1 upvote
  > **Top comment:** "You should contact their support and see if they reply / are interested. "
- Title: [Could you enlarge the size of media library?](https://www.g2.com/discussions/49514-could-you-enlarge-the-size-of-media-library) — 2 comments, 1 upvote
  > **Top comment:** "Make the media library available to everyone. 
The size of the Media Library seems so small for me when it
only allows me to submit files smaller than..."
- Title: [Why don't you have formulas to calculate values between two fields?](https://www.g2.com/discussions/34453-why-don-t-you-have-formulas-to-calculate-values-between-two-fields) — 2 comments, 1 upvote
  > **Top comment:** "Actually, I have Grammarly for free right now. That's all I can afford. 
Calculating between two fields in so many applications (APPS) would be very..."

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

### Microsoft Forms

- Title: [Are there any version updates for this software?](https://www.g2.com/discussions/27069-are-there-any-version-updates-for-this-software) — 3 comments
  > **Top comment:** "latest version 1.23. 0.0"
- Title: [What is Microsoft Forms used for?](https://www.g2.com/discussions/what-is-microsoft-forms-used-for) — 2 comments
  > **Top comment:** "MS Forms can be used to get answers and opinions in the form of surveys from different individuals. 

There are several types of questions that can be..."
- Title: [Is Microsoft form free?](https://www.g2.com/discussions/is-microsoft-form-free) — 2 comments
  > **Top comment:** "No you have to pay for microsoft products"
- Title: [Is Microsoft Forms good?](https://www.g2.com/discussions/is-microsoft-forms-good) — 2 comments
  > **Top comment:** "Yes, it is great, both options creating survey and/or quizzes.. Using it in company a lot"
- Title: [Is it right?](https://www.g2.com/discussions/31869-is-it-right) — 2 comments, 1 upvote
  > **Top comment:** "Yes"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/questionpro-vs-surveymonkey-vs-microsoft-forms)