# Qualtrics Employee Experience vs SMG - Service Management Group Comparison

| | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 462 | 50 | 
| **Largest Market Segment** | Enterprise (47.3% of reviews) | Enterprise (52.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Qualtrics Employee Experience

Pros:
- Ease of Use (6 reviews)
- Data Management (4 reviews)

Cons:
- Difficult Usability (3 reviews)
- Learning Curve (3 reviews)

### SMG - Service Management Group

Pros:
- Customer Focus (3 reviews)
- Helpful (2 reviews)

Cons:
- Delay Issues (1 reviews)
- Time-Consumption (1 reviews)

---
## Ratings Comparison
| Rating | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
  | **Meets Requirements** | 8.8 (366 reviews) | 9.1 (32 reviews) | 
  | **Ease of Use** | 8.6 (367 reviews) | 8.5 (32 reviews) | 
  | **Ease of Setup** | 8.2 (166 reviews) | 8.2 (14 reviews) | 
  | **Ease of Admin** | 8.2 (167 reviews) | 8.6 (14 reviews) | 
  | **Quality of Support** | 8.6 (318 reviews) | 9.3 (28 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (153 reviews) | 8.7 (15 reviews) | 
  | **Product Direction (% positive)** | 7.6 (348 reviews) | 8.2 (26 reviews) | 

---
## Pricing

### Qualtrics Employee Experience

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SMG - Service Management Group

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Exit Interview Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Employee Experience** | 8.9/10 | 72 |
| **SMG - Service Management Group** | N/A | N/A |

#### Basics

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Interoperability** | 8.8 (57 reviews) | Not enough data | 
| **Performance** | 9.1 (60 reviews) | Not enough data | 
| **Mobility** | 8.5 (55 reviews) | Not enough data | 
| **Internationalization** | 9.0 (54 reviews) | Not enough data | 

#### Content

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Content Management** | 8.8 (57 reviews) | Not enough data | 
| **Content Library** | 8.9 (55 reviews) | Not enough data | 
| **Content Creation** | 9.0 (58 reviews) | Not enough data | 

#### Data

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Platform Search** | 8.9 (57 reviews) | Not enough data | 
| **Alerts and Notifications** | 8.9 (57 reviews) | Not enough data | 
| **Visualization** | 9.1 (59 reviews) | Not enough data | 

#### Agentic AI - Exit Interview Management

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Employee Experience** | N/A | N/A |
| **SMG - Service Management Group** | 9.1/10 | 20 |

#### Analytics

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.2 (12 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 9.4 (16 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (10 reviews) | 
| **Gamification** | Not enough data | 8.8 (10 reviews) | 

#### Customization

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 9.1 (11 reviews) | 
| **Multilanguage Support** | Not enough data | 9.0 (8 reviews) | 
| **Multiple Branding Support** | Not enough data | 9.0 (8 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 9.2 (10 reviews) | 

#### Generative AI

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Employee Experience** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Feedback Management

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### 360 Feedback Software

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Employee Experience** | 9.0/10 | 50 |
| **SMG - Service Management Group** | N/A | N/A |

#### Performance reviews

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **customizable forms** | 9.1 (42 reviews) | Not enough data | 
| **360 reviews** | 9.3 (42 reviews) | Not enough data | 

#### Feedback

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **requesting feedback** | 8.9 (42 reviews) | Not enough data | 
| **continuous feedback** | 8.9 (41 reviews) | Not enough data | 

#### Data

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Dashboard and Reporting** | 8.9 (44 reviews) | Not enough data | 
| **Historical Analysis** | 9.2 (41 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Employee Experience** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Generative AI

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Employee Experience** | N/A | N/A |
| **SMG - Service Management Group** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Employee Experience** | 8.5/10 | 281 |
| **SMG - Service Management Group** | 9.4/10 | 16 |

#### Platform Basics

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Performance Benchmarking** | 8.4 (174 reviews) | 9.6 (8 reviews) | 
| **Reporting & Dashboards** | 8.4 (221 reviews) | 9.3 (9 reviews) | 
| **Interoperability** | 8.6 (85 reviews) | 9.4 (6 reviews) | 

#### Platform Content

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Employee Pulse Surveys** | 8.8 (180 reviews) | 9.7 (6 reviews) | 
| **Survey Customization** | 8.8 (221 reviews) | 10.0 (6 reviews) | 
| **Goal and Challenge Creation** | Feature Not Available | 9.6 (8 reviews) | 
| **Science-based templates** | 8.7 (82 reviews) | 9.7 (6 reviews) | 

#### Platform Additional Functionality

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Employee Segmenting** | Feature Not Available | 9.7 (5 reviews) | 
| **Goal and Challenge Creation** | Feature Not Available | 9.6 (8 reviews) | 
| **Peer Recognition** | Feature Not Available | 9.6 (8 reviews) | 
| **Social Feedback Portal** | 8.4 (153 reviews) | Not enough data | 

#### Platform

| Feature | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Customization ** | 8.4 (140 reviews) | 8.1 (7 reviews) | 
| **Integration APIs** | 8.3 (81 reviews) | Not enough data | 
| **Internationalization** | 8.6 (99 reviews) | 9.3 (5 reviews) | 
| **User, Role, and Access Management** | 8.5 (129 reviews) | 9.2 (8 reviews) | 
| **Dashboards** | 8.5 (141 reviews) | 8.1 (8 reviews) | 

---
## Categories
**Shared Categories (1):** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)

**Unique to Qualtrics Employee Experience (3):** [360 Feedback Software](https://www.g2.com/categories/360-feedback-software), [SAP Store Software](https://www.g2.com/categories/sap-store), [Exit Interview Management Software](https://www.g2.com/categories/exit-interview-management)

**Unique to SMG - Service Management Group (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Qualtrics Employee Experience | SMG - Service Management Group | 
|---|---|---|
| **Small-Business** | 15.2% | 14.0% | 
| **Mid-Market** | 37.5% | 34.0% | 
| **Enterprise** | 47.3% | 52.0% | 

### By Industry

#### Qualtrics Employee Experience

- **Higher Education:** 19.3%
- **Information Technology and Services:** 12.3%
- **Hospital & Health Care:** 6.3%
- **Education Management:** 5.2%
- **Market Research:** 4.7%
- **Financial Services:** 3.6%
- **Computer Software:** 3.4%
- **Marketing and Advertising:** 2.7%
- **Non-Profit Organization Management:** 2.7%
- **Hospitality:** 2.2%
- **Other:** 37.7%

#### SMG - Service Management Group

- **Retail:** 32.0%
- **Restaurants:** 28.0%
- **Food & Beverages:** 22.0%
- **Hospitality:** 4.0%
- **Hospital & Health Care:** 2.0%
- **Health, Wellness and Fitness:** 2.0%
- **Food Production:** 2.0%
- **Consumer Services:** 2.0%
- **Consumer Goods:** 2.0%
- **Business Supplies and Equipment:** 2.0%
- **Other:** 2.0%

---
## Alternatives

### Alternatives to Qualtrics Employee Experience

- [Lattice](https://www.g2.com/products/lattice-lattice/reviews) — 4.6/5 stars (4116 reviews)
- [15Five](https://www.g2.com/products/15five/reviews) — 4.6/5 stars (1927 reviews)
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- [Quantum Workplace](https://www.g2.com/products/quantum-workplace/reviews) — 4.3/5 stars (868 reviews)
- [TINYpulse by WebMD Health Services](https://www.g2.com/products/webmd-health-services-tinypulse-by-webmd-health-services/reviews) — 4.4/5 stars (214 reviews)
- [Leapsome](https://www.g2.com/products/leapsome/reviews) — 4.8/5 stars (2527 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2067 reviews)
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### Alternatives to SMG - Service Management Group

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23881 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4200 reviews)
- [Lattice](https://www.g2.com/products/lattice-lattice/reviews) — 4.6/5 stars (4116 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1753 reviews)

---
## Top Discussions

### Qualtrics Employee Experience

- Title: [what is the best browser platform for creating surveys with qualtrix?](https://www.g2.com/discussions/what-is-the-best-browser-platform-for-creating-surveys-with-qualtrix) — 2 comments, 1 upvote
  > **Top comment:** "We used Chrome for the admin & creation of our survey with no issues. Since the survey can be completed by a smartphone or computer, I'm sure other browsers..."
- Title: [What is qualtrics experience management?](https://www.g2.com/discussions/what-is-qualtrics-experience-management) — 1 comment
  > **Top comment:** "Platform that helps businesses to understand and improve the experiences of their customers and employees. By using data and feedback to drive..."
- Title: [how can i  create personalised email on your site](https://www.g2.com/discussions/15952-how-can-i-create-personalised-email-on-your-site) — 1 comment, 1 upvote
  > **Top comment:** "I don't know the answer to this but placing a reply here so I no longer receive emails asking me to answer. Sorry I couldn't be of help. "

### SMG - Service Management Group

- Title: [How do I enable the printer from my phone ? It wants me to download it to a pdf however it won't allow me to get in to it because it says the pdf is corrupt](https://www.g2.com/discussions/how-do-i-enable-the-printer-from-my-phone-it-wants-me-to-download-it-to-a-pdf-however-it-won-t-allow-me-to-get-in-to-it-because-it-says-the-pdf-is-corrupt) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kendra, thanks for reaching out on this issue. If this is still an issue for you, I encourage you to engage with the SMG Support Center at..."
- Title: [what is the best way to get the weekly and period reports to send on there own](https://www.g2.com/discussions/36762-what-is-the-best-way-to-get-the-weekly-and-period-reports-to-send-on-there-own) — 1 comment, 1 upvote
  > **Top comment:** "Hi Shawn F.  please reach out to your Account Management team for assistance.  They will be happy to help!   "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/qualtrics-employee-experience-vs-smg-service-management-group)