Compare Qualtrics Customer Experience and Zendesk for Customer Service 
At a Glance
Market Segments
Enterprise (51.5% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Contact Us
$19.00 1 user per month billed annually
Qualtrics Customer Experience
Star Rating
(750)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,817)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist interface and the ability to manage customer queries efficiently. This centralized platform allows for quick responses, enhancing overall customer satisfaction.
- Users say that Qualtrics Customer Experience stands out for its flexibility and depth in survey design. Reviewers highlight its advanced logic features, such as display and branch logic, which enable highly customized surveys tailored to specific needs.
- According to verified reviews, Zendesk for Customer Service is praised for its quick implementation process. Users have noted that the onboarding wizard is intuitive, making it easier for teams to get started without extensive training.
- Reviewers mention that Qualtrics provides robust analytics and reporting capabilities, allowing businesses to collect and analyze customer feedback effectively. This feature is particularly beneficial for organizations looking to gain deep insights into customer experiences across various touchpoints.
- G2 reviewers highlight that while Zendesk for Customer Service has a strong focus on customer support, it also integrates generative AI features that help create multi-level responses, making it a powerful tool for managing complex customer interactions.
- Users express that Qualtrics Customer Experience offers an extremely powerful feedback engine, with features like multi-language support and a robust API for custom integrations. This makes it a great choice for enterprises needing a comprehensive solution for customer experience management.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Qualtrics Customer Experience
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
601
8.6
5,189
Ease of Use
8.4
604
8.6
5,297
Ease of Setup
7.6
361
8.0
3,254
Ease of Admin
7.9
349
8.2
3,123
Quality of Support
8.5
568
8.4
4,924
Has the product been a good partner in doing business?
8.5
341
8.4
3,046
Product Direction (% positive)
8.6
578
8.0
4,842
Features by Category
Ticket and Case Management
Not enough data
8.8
2583
|
Verified
Not enough data
8.7
2611
|
Verified
Not enough data
8.5
2539
|
Verified
Not enough data
8.4
2371
|
Verified
Not enough data
8.2
1933
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2409
|
Verified
Not enough data
8.3
1866
|
Verified
Generative AI
Not enough data
7.6
388
Not enough data
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2069
|
Verified
Not enough data
8.8
2333
|
Verified
Not enough data
8.4
1748
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1323
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1780
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2369
|
Verified
Not enough data
8.0
2419
|
Verified
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
664
Not enough data
8.3
660
Not enough data
8.4
633
Reporting
Not enough data
8.3
586
Not enough data
7.9
561
Not enough data
8.2
642
Generative AI
Not enough data
7.3
176
Not enough data
7.2
175
Quality Assurance
9.1
37
Not enough data
8.8
36
Not enough data
8.4
38
Not enough data
Engagement
8.4
39
Not enough data
8.8
39
Not enough data
8.7
35
Not enough data
Performance
8.7
34
Not enough data
9.3
35
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
111
Not enough data
8.9
109
Not enough data
8.8
105
Not enough data
7.7
60
Not enough data
Customization
8.4
94
Not enough data
8.4
101
Not enough data
8.6
94
Not enough data
8.4
91
Not enough data
Generative AI
8.3
11
Not enough data
7.7
11
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
465
Not enough data
8.1
463
Not enough data
8.3
446
Not enough data
8.1
445
Not enough data
8.1
354
Platform
Not enough data
8.6
469
Not enough data
8.3
468
Not enough data
8.3
462
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
111
Not enough data
8.2
110
Feedback Management
8.3
92
Not enough data
8.6
99
Not enough data
8.3
118
Not enough data
Feedback Analysis
8.3
102
Not enough data
8.3
104
Not enough data
8.7
103
Not enough data
Feedback Sources
8.3
94
Not enough data
9.0
121
Not enough data
8.4
82
Not enough data
8.7
85
Not enough data
Generative AI
7.7
10
Not enough data
7.5
10
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
715
Not enough data
8.2
682
Not enough data
8.2
747
Support Automation
Not enough data
8.1
712
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
45
Not enough data
9.1
45
Not enough data
8.9
45
Not enough data
Predictions
8.9
44
Not enough data
8.7
45
Not enough data
Feature Not Available
Not enough data
8.4
44
Not enough data
8.9
46
Not enough data
8.7
46
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.5
76
Not enough data
8.1
84
Automation
Not enough data
8.0
84
Not enough data
8.2
82
Not enough data
8.0
82
Artificial Intelligence
Not enough data
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
949
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1780
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4
77
Not enough data
7.5
78
Process
8.7
133
8.4
563
8.3
97
9.1
743
8.4
73
8.8
692
Channels
8.5
67
9.0
742
8.8
136
8.4
586
Feature Not Available
8.7
565
Feature Not Available
8.2
486
8.2
51
8.3
421
Insight
8.3
69
8.1
539
8.3
123
8.3
647
8.1
50
8.5
562
Feature Not Available
8.7
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Automation
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Autonomy
Not enough data
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Zendesk for Customer Service are categorized as Social Customer Service
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Media Analytics, and Social Media Listening Tools
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.8%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
EA
@shawnwigg on Twitter is an excellent resource on this use caseRead more
What does qualtrics software do?
1 Comment
AK
It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data.
Provides the summary for next...Read more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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