# Qualtrics Customer Experience vs Xebo.ai (formerly Survey2connect) Comparison --- ## AI Generated Summary - **G2 reviewers report** that Qualtrics Customer Experience excels in providing a comprehensive platform for capturing customer feedback across multiple channels. Users appreciate the **intuitive dashboards** and reporting tools that deliver clear, actionable insights, making decision-making more effective. - **Users say** Xebo.ai stands out for its versatility, allowing the creation of various survey types, from customer satisfaction assessments to market research. Reviewers highlight the **wide range of templates** available, which significantly reduces manual work and saves time. - **According to verified reviews** , Qualtrics Customer Experience has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. The ability to collect data from diverse sources, including emails and social media, is frequently praised. - **Reviewers mention** that Xebo.ai offers a user-friendly experience, particularly in terms of setup and administration. Users appreciate the **ease of use** and the straightforward reporting features that help them understand customer and market sentiment effectively. - **G2 reviewers highlight** that while both platforms have strong support, Xebo.ai slightly edges out with a higher quality of support rating. Users have noted that the assistance provided is responsive and helpful, enhancing their overall experience with the tool. - **Users report** that Qualtrics Customer Experience, despite its higher G2 score, has fewer recent reviews, which may indicate a need for more current user feedback. In contrast, Xebo.ai, while having a lower overall score, has garnered positive recent feedback that reflects its growing user base and evolving features. | | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | | **Total Reviews** | 751 | 30 | | **Largest Market Segment** | Enterprise (51.5% of reviews) | Mid-Market (43.3% of reviews) | | **Entry Level Price** | Contact Us | No pricing available | --- ## Top Pros & Cons ### Qualtrics Customer Experience Pros: - Ease of Use (18 reviews) - Analytics (14 reviews) Cons: - Complexity (7 reviews) - Improvement Needed (7 reviews) ### Xebo.ai (formerly Survey2connect) **Not enough data** --- ## Ratings Comparison | Rating | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Meets Requirements** | 8.6 (602 reviews) | 8.8 (26 reviews) | | **Ease of Use** | 8.4 (605 reviews) | 8.8 (27 reviews) | | **Ease of Setup** | 7.6 (362 reviews) | 8.2 (17 reviews) | | **Ease of Admin** | 7.9 (349 reviews) | 8.3 (16 reviews) | | **Quality of Support** | 8.5 (569 reviews) | 8.9 (26 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (341 reviews) | 8.5 (14 reviews) | | **Product Direction (% positive)** | 8.6 (579 reviews) | 9.6 (26 reviews) | --- ## Pricing ### Qualtrics Customer Experience #### Entry-Level Pricing Plan: Frontline Care Price: Contact Us Description: Best for customer experience and contact center leaders who want to retain and upsell more customers Key Features: - Contact Center Analytics - Quality Management and Compliance (add-on) - Real-Time Agent Productivity (add-on) [Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing) #### Free Trial No ### Xebo.ai (formerly Survey2connect) #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Social Media Analytics | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.3/10 | 86 | | **Xebo.ai (formerly Survey2connect)** | N/A | N/A | #### Social Analytics | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Competitor Analysis** | 8.2 (59 reviews) | Not enough data | | **Follower Analysis** | 8.2 (65 reviews) | Not enough data | | **Post Performance** | 8.5 (68 reviews) | Not enough data | | **Paid Campaign Tracking** | Not enough data | Not enough data | | **Attribution** | Not enough data | Not enough data | | **Hashtag Analytics** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Reports & Dashboards | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Report Customizability** | 8.2 (72 reviews) | Not enough data | | **Report Exporting** | 8.2 (73 reviews) | Not enough data | | **Scalability** | 8.3 (71 reviews) | Not enough data | | **White Label** | Not enough data | Not enough data | #### Agentic AI - Social Media Analytics | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.8/10 | 44 | | **Xebo.ai (formerly Survey2connect)** | N/A | N/A | #### Quality Assurance | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Evaluation** | 9.1 (37 reviews) | Not enough data | | **Calibration** | 8.8 (36 reviews) | Not enough data | | **Reports** | 8.4 (38 reviews) | Not enough data | #### Engagement | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Feedback** | 8.4 (39 reviews) | Not enough data | | **Dashboards** | 8.8 (39 reviews) | Not enough data | | **Training** | 8.7 (35 reviews) | Not enough data | #### Performance | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Integrations** | 8.7 (34 reviews) | Not enough data | | **Compliance** | 9.3 (35 reviews) | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.4/10 | 138 | | **Xebo.ai (formerly Survey2connect)** | 8.5/10 | 27 | #### Analytics | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Net Promoter Score (NPS)** | 9.1 (111 reviews) | 8.8 (26 reviews) | | **Customer Satisfaction (CSAT) Score** | 8.9 (109 reviews) | 8.9 (25 reviews) | | **Customer Effort Score (CES)** | 8.8 (105 reviews) | 8.7 (25 reviews) | | **Gamification** | 7.7 (60 reviews) | 7.8 (19 reviews) | #### Customization | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Stakeholder Management** | 8.4 (94 reviews) | 8.9 (19 reviews) | | **Multilanguage Support** | 8.4 (101 reviews) | 8.3 (24 reviews) | | **Multiple Branding Support** | 8.6 (94 reviews) | 8.5 (22 reviews) | | **Vertical-specific Solutions** | 8.4 (91 reviews) | 8.6 (19 reviews) | #### Generative AI | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **AI Text Generation** | 8.3 (11 reviews) | 8.4 (15 reviews) | | **AI Text Summarization** | 7.7 (11 reviews) | 8.3 (16 reviews) | #### Agentic AI - Experience Management | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.3/10 | 132 | | **Xebo.ai (formerly Survey2connect)** | N/A | N/A | #### Feedback Management | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Tagging** | 8.3 (92 reviews) | Not enough data | | **Segmentation** | 8.6 (99 reviews) | Not enough data | | **Custom Reports and Dashboards** | 8.3 (118 reviews) | Not enough data | #### Feedback Analysis | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Thematic Analysis** | 8.3 (102 reviews) | Not enough data | | **Sentiment Analysis** | 8.3 (104 reviews) | Not enough data | | **NPS/CSAT Scoring** | 8.7 (103 reviews) | Not enough data | #### Feedback Sources | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Online Reviews** | 8.3 (94 reviews) | Not enough data | | **Surveys** | 9.0 (121 reviews) | Not enough data | | **Social Media** | 8.4 (82 reviews) | Not enough data | | **Customer Service Channels** | 8.7 (85 reviews) | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **AI Text Generation** | 7.7 (10 reviews) | Not enough data | | **AI Text Summarization** | 7.5 (10 reviews) | Not enough data | ### Social Media Listening Tools | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 7.8/10 | 97 | | **Xebo.ai (formerly Survey2connect)** | N/A | N/A | #### Monitoring & Listening | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Social Measurement** | 8.4 (82 reviews) | Not enough data | | **Influencer Identification** | 7.7 (72 reviews) | Not enough data | | **Brand Monitoring** | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Competitor Analysis** | Not enough data | Not enough data | #### Agentic AI - Social Media Listening Tools | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Data Management & Analysis | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Sentiment Analysis** | 7.2 (81 reviews) | Not enough data | | **Social Reporting** | 7.8 (83 reviews) | Not enough data | | **Alerts and Notifications** | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | ### Proactive Customer Retention | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.7/10 | 48 | | **Xebo.ai (formerly Survey2connect)** | N/A | N/A | #### Platform | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Health Score** | 8.5 (45 reviews) | Not enough data | | **Customer Profiles** | 9.1 (45 reviews) | Not enough data | | **Notifications** | 8.9 (45 reviews) | Not enough data | #### Predictions | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Service Quality Assurance** | 8.9 (44 reviews) | Not enough data | | **Analytics** | 8.7 (45 reviews) | Not enough data | | **Revenue Impact** | Feature Not Available | Not enough data | | **Artificial Intelligence** | 8.4 (44 reviews) | Not enough data | | **Sentiment** | 8.9 (46 reviews) | Not enough data | | **Retention** | 8.7 (46 reviews) | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **AI Text Generation** | 8.5 (8 reviews) | Not enough data | | **AI Text Summarization** | 8.8 (8 reviews) | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.4/10 | 157 | | **Xebo.ai (formerly Survey2connect)** | N/A | N/A | #### Generative AI | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Process | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Mentions** | 8.7 (133 reviews) | Not enough data | | **Tickets** | 8.3 (97 reviews) | Not enough data | | **Macros** | 8.4 (73 reviews) | Not enough data | #### Channels | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Email** | 8.5 (67 reviews) | Not enough data | | **Social** | 8.8 (136 reviews) | Not enough data | | **Live Chat** | Feature Not Available | Not enough data | | **Phone** | Feature Not Available | Not enough data | | **Text** | 8.2 (51 reviews) | Not enough data | #### Insight | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Surveys** | 8.3 (69 reviews) | Not enough data | | **Reporting** | 8.3 (123 reviews) | Not enough data | | **Visitor Activity** | 8.1 (50 reviews) | Not enough data | | **Help Desk** | Feature Not Available | Not enough data | ### SAP Store | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | N/A | N/A | | **Xebo.ai (formerly Survey2connect)** | N/A | N/A | #### Agentic AI - SAP Store | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Genesys AppFoundry Marketplace | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | N/A | N/A | | **Xebo.ai (formerly Survey2connect)** | N/A | N/A | #### Agentic AI - Genesys AppFoundry Marketplace | Feature | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management) **Unique to Qualtrics Customer Experience (8):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Qualtrics Customer Experience | Xebo.ai (formerly Survey2connect) | |---|---|---| | **Small-Business** | 12.7% | 33.3% | | **Mid-Market** | 35.8% | 43.3% | | **Enterprise** | 51.5% | 23.3% | ### By Industry #### Qualtrics Customer Experience - **Information Technology and Services:** 10.4% - **Higher Education:** 6.9% - **Computer Software:** 5.3% - **Marketing and Advertising:** 5.3% - **Education Management:** 5.3% - **Telecommunications:** 4.4% - **Financial Services:** 4.2% - **Insurance:** 3.3% - **Market Research:** 2.8% - **Banking:** 2.8% - **Other:** 49.3% #### Xebo.ai (formerly Survey2connect) - **Information Technology and Services:** 26.7% - **Consumer Services:** 16.7% - **Telecommunications:** 10.0% - **Insurance:** 10.0% - **Retail:** 6.7% - **Market Research:** 6.7% - **Consulting:** 3.3% - **Marketing and Advertising:** 3.3% - **Investment Management:** 3.3% - **Hospitality:** 3.3% - **Other:** 10.0% --- ## Alternatives ### Alternatives to Qualtrics Customer Experience - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4162 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23739 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1750 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1146 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews) ### Alternatives to Xebo.ai (formerly Survey2connect) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4162 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1146 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1750 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1604 reviews) - [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews) --- ## Top Discussions ### Qualtrics Customer Experience - Title: [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case" - Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment > **Top comment:** "It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data. Provides the summary for next..." - Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. " - Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote > **Top comment:** "good work " - Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data" ### Xebo.ai (formerly Survey2connect) - Title: [What is Survey2Connect used for?](https://www.g2.com/discussions/what-is-survey2connect-used-for) — 2 comments > **Top comment:** "Customer satisfaction and dependency, understanding and implementation of user requirements " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/qualtrics-customer-experience-vs-xebo-ai-formerly-survey2connect)