Compare Qualtrics Customer Experience and Verint Foresee
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side-by-side comparison of Qualtrics Customer Experience vs. Verint Foresee
based on preference data from user reviews. Qualtrics Customer Experience rates 4.2/5 stars with 288 reviews. By contrast, Verint Foresee rates 4.0/5 stars with 12 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Qualtrics Customer Experience Optimized for quick response |  Verint Foresee | |
| Star Rating | Qualtrics Customer Experience | Verint Foresee |
| Market Segments | Qualtrics Customer Experience Enterprise (61.7% of reviews) | Verint Foresee Enterprise (83.3% of reviews) |
| Entry Level Price | Qualtrics Customer Experience No pricing information available | Verint Foresee No pricing information available |
Qualtrics Customer Experience vs Verint Foresee
When assessing the two solutions, reviewers found Qualtrics Customer Experience easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Verint Foresee.
- Reviewers felt that Qualtrics Customer Experience meets the needs of their business better than Verint Foresee.
- When comparing quality of ongoing product support, reviewers felt that Qualtrics Customer Experience is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Qualtrics Customer Experience over Verint Foresee.
Categories
Shared Categories
Qualtrics Customer Experience and Verint Foresee are categorized as Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Feedback Analytics
Verint Foresee is categorized as Session Replay and Customer Success
Pricing
Free Trial Unavailable
Free Trial Unavailable
Ratings
Meets Requirements
Qualtrics Customer Experience
Responses: 241
Verint Foresee
Responses: 12
Ease of Use
Qualtrics Customer Experience
Responses: 242
Verint Foresee
Responses: 12
Ease of Setup
Qualtrics Customer Experience
Responses: 188
Verint Foresee
Responses: 7
Ease of Admin
Qualtrics Customer Experience
Responses: 189
Verint Foresee
Responses: 7
Quality of Support
Qualtrics Customer Experience
Responses: 228
Verint Foresee
Responses: 12
Ease of Doing Business With
Qualtrics Customer Experience
Responses: 181
Verint Foresee
Responses: 7
Product Direction (% positive)
Qualtrics Customer Experience
Responses: 232
Verint Foresee
Responses: 12
Features
Analytics
Net Promoter Score (NPS)
Qualtrics Customer Experience
Responses: 9
Verint Foresee
Customer Satisfaction (CSAT) Score
Qualtrics Customer Experience
Responses: 8
Verint Foresee
Customer Effort Score (CES)
Qualtrics Customer Experience
Responses: 7
Verint Foresee
Gamification
Qualtrics Customer Experience
Verint Foresee
Customization
Stakeholder Management
Qualtrics Customer Experience
Responses: 6
Verint Foresee
Multilanguage Support
Qualtrics Customer Experience
Responses: 7
Verint Foresee
Multiple Branding Support
Qualtrics Customer Experience
Responses: 7
Verint Foresee
Vertical-specific Solutions
Qualtrics Customer Experience
Responses: 6
Verint Foresee
Reviewers' Company Size
Reviewers of both Qualtrics Customer Experience and Verint Foresee were most often representing companies in the Enterprise segment.
Small-Business
(50 or fewer emp.)
Qualtrics Customer Experience
Verint Foresee
Mid-Market
(51-1000 emp.)
Qualtrics Customer Experience
Verint Foresee
Enterprise
(> 1000 emp.)
Qualtrics Customer Experience
Verint Foresee
Reviewers' Industry
Education Management
8.3%
Computer Software
6.9%
Insurance
6.5%
Financial Services
6.5%
Higher Education
6.1%
Other
65.7%
Banking
25.0%
Retail
16.7%
Internet
16.7%
Real Estate
8.3%
Newspapers
8.3%
Other
25.0%
Reviews
Most Helpful Favorable Review
Mark S.
Administrator in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
User in Retail
Satisfaction Scores, Open-Ends and Priority Map. Satisfaction scores broken down by elements and impact help in gauging site performance by usability. Open-Ends provide direct customer feedback by average satisfaction scores. Priority Map enables comparison...
Most Helpful Critical Review
Executive Sponsor in Banking
Basic features are not available, such as "if then" for drop down. If you select X, then Y populates. If there is a required field, the red asterisk can not be placed in the proper spot. User hierarchy is not integrated into the platform.
Top Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
1 comment
NT
@shawnwigg on Twitter is an excellent resource on this use caseRead more
Qualtrics Customer Experience has no more discussions with answers
Verint Foresee has no discussions with answers
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