Compare Qualtrics Customer Experience and UserVoice 
At a Glance
Market Segments
Enterprise (51.6% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
Contact Us
Starting at $10,788.00 200 Unique End Users Per Year
Qualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansUserVoice
Star Rating
(243)4.5 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10,788.00 200 Unique End Users Per Year
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserVoice excels in providing a user-friendly platform for capturing and managing customer feedback. Users appreciate its ability to centralize feedback from various sources, including internal teams and public forums, making it easier to tailor solutions to customer needs.
- Users say that Qualtrics Customer Experience shines with its comprehensive dashboard and reporting tools, which allow for easy data collection from multiple channels. Reviewers highlight the actionable insights these tools provide, enhancing decision-making processes.
- According to verified reviews, UserVoice stands out for its high quality of support, with users rating it highly for responsiveness and helpfulness. This level of support is crucial for teams looking to effectively implement and utilize the software.
- Reviewers mention that while Qualtrics Customer Experience offers a robust set of features, some users find the platform less intuitive compared to UserVoice. This can lead to a steeper learning curve, particularly for teams new to customer experience management.
- G2 reviewers highlight that UserVoice's ease of setup is a significant advantage, with many users noting a smooth onboarding process. This contrasts with Qualtrics, where some users have reported challenges during implementation, affecting their initial experience with the software.
- Users report that both platforms provide valuable segmentation and reporting capabilities, but UserVoice's focus on community feedback and voting features allows for more direct engagement with customers, which can enhance product development and customer satisfaction.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
UserVoice
Growth
Starting at $10,788.00
200 Unique End Users Per Year
Capture feedback directly from your customers, and organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.
Free Trial
Qualtrics Customer Experience
No trial information availableUserVoice
No trial information availableRatings
Meets Requirements
8.6
601
8.9
179
Ease of Use
8.4
604
8.8
181
Ease of Setup
7.6
361
8.5
81
Ease of Admin
8.0
350
8.6
93
Quality of Support
8.5
568
9.1
139
Has the product been a good partner in doing business?
8.5
342
9.1
88
Product Direction (% positive)
8.6
578
8.1
178
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
112
Not enough data
8.9
109
Not enough data
8.8
106
Not enough data
7.7
61
Not enough data
Customization
8.4
95
Not enough data
8.4
102
Not enough data
8.6
95
Not enough data
8.4
92
Not enough data
Generative AI
8.3
11
Not enough data
7.7
11
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
9.7
5
Feedback
Not enough data
9.5
29
Not enough data
9.5
39
Idea Sources
Not enough data
9.4
36
Not enough data
9.3
37
Idea Collection
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
21
Not enough data
9.3
34
Not enough data
Feature Not Available
Integrations
Not enough data
Feature Not Available
Not enough data
8.7
21
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
8.9
25
8.6
100
8.6
20
8.3
119
8.6
21
Feedback Analysis
8.3
103
8.1
14
8.4
105
7.8
13
8.7
104
7.7
13
Feedback Sources
8.3
95
Feature Not Available
9.1
122
Feature Not Available
8.5
83
6.5
13
8.7
86
8.4
18
Generative AI
7.7
10
Feature Not Available
7.5
10
Feature Not Available
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.3
47
|
Verified
Not enough data
7.7
30
|
Verified
Not enough data
9.0
61
|
Verified
Not enough data
8.6
49
Process Management
Not enough data
8.5
61
|
Verified
Not enough data
8.6
16
Not enough data
8.2
58
|
Verified
Not enough data
8.4
45
System Management
Not enough data
8.9
54
|
Verified
Not enough data
8.8
38
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Decision-Making
Not enough data
Not enough data
Communication
Not enough data
7.6
40
Not enough data
Feature Not Available
Not enough data
8.9
74
Planning
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.6
29
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
27
Categories
Categories
Shared Categories
Qualtrics Customer Experience and UserVoice are categorized as Feedback Analytics
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
UserVoice is categorized as User Research Repositories, Decision-Making, Repository Management, Product Analytics, Product Management, Idea Management, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserVoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Computer Software
42.7%
Information Technology and Services
19.8%
Financial Services
3.4%
Hospitality
2.6%
Telecommunications
2.2%
Other
29.3%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
UserVoice has no discussions with answers
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