Compare Qualtrics Customer Experience and SurveyMonkey
At a Glance
Market Segments
Enterprise (51.5% of reviews)
Small-Business (36.5% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Qualtrics Customer Experience
Star Rating
(750)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plans
SurveyMonkey
Star Rating
(23,526)4.4 out of 5
Market Segments
Small-Business (36.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in ease of use, with many users highlighting its intuitive interface and quick setup process. One user mentioned, "I find SurveyMonkey has ease of access, making it so easy to submit a survey," which reflects the platform's user-friendly design.
- Users say that Qualtrics Customer Experience offers advanced customization options, allowing for highly tailored surveys. Reviewers appreciate features like advanced logic and segmentation, with one noting, "What I like most is the platform’s flexibility and depth," showcasing its capability for complex survey designs.
- According to verified reviews, SurveyMonkey has a significantly higher overall satisfaction score, indicating that users feel more positively about their experience. With a G2 Score of 98.61, it stands out as a preferred choice for many, especially among small businesses.
- Reviewers mention that while Qualtrics provides deep insights and strong analytics, some users find it less accessible for quick surveys. One user noted the platform's "powerful survey and feedback engine," but also highlighted the complexity that may not suit all users' needs.
- Users highlight the integration capabilities of SurveyMonkey, with seamless connections to other software like Covr, making it a versatile tool for data collection. This ease of integration is a significant advantage for users looking to streamline their workflow.
- G2 reviewers indicate that while both platforms offer robust support, SurveyMonkey's overall support experience is slightly more favorable, with users appreciating the quality of assistance provided. One user remarked on the satisfaction of using the platform, stating, "It gives a lot of joy or satisfaction to submit the review," which reflects a positive support experience.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Qualtrics Customer Experience
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.6
601
9.0
20,653
Ease of Use
8.4
604
9.2
20,771
Ease of Setup
7.6
361
9.0
8,108
Ease of Admin
7.9
349
8.9
7,620
Quality of Support
8.5
568
8.6
14,650
Has the product been a good partner in doing business?
8.5
341
8.8
6,670
Product Direction (% positive)
8.6
578
7.7
20,199
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
37
Not enough data
8.8
36
Not enough data
8.4
38
Not enough data
Engagement
8.4
39
Not enough data
8.8
39
Not enough data
8.7
35
Not enough data
Performance
8.7
34
Not enough data
9.3
35
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
111
Not enough data
8.9
109
Not enough data
8.8
105
Not enough data
7.7
60
Not enough data
Customization
8.4
94
Not enough data
8.4
101
Not enough data
8.6
94
Not enough data
8.4
91
Not enough data
Generative AI
8.3
11
Not enough data
7.7
11
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
92
7.8
150
8.6
99
8.1
146
8.3
118
8.1
158
Feedback Analysis
8.3
102
8.2
145
8.3
104
7.9
145
8.7
103
7.6
139
Feedback Sources
8.3
94
8.1
147
9.0
121
9.1
169
8.4
82
7.8
139
8.7
85
7.7
137
Generative AI
7.7
10
7.4
131
7.5
10
7.6
82
Survey Management
Not enough data
9.0
1495
Not enough data
8.9
1440
Not enough data
8.6
1356
Not enough data
8.9
1413
Survey Customization
Not enough data
8.4
1167
Not enough data
8.2
1203
Not enough data
8.1
1074
Not enough data
8.1
905
Survey Insights
Not enough data
8.6
1407
Not enough data
8.0
946
Not enough data
8.5
1265
Not enough data
8.4
1138
Agentic AI - Survey
Not enough data
7.6
147
Not enough data
7.7
150
Not enough data
8.0
151
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
198
Not enough data
7.8
151
Not enough data
8.5
206
Platform
8.5
45
Not enough data
9.1
45
Not enough data
8.9
45
Not enough data
Predictions
8.9
44
Not enough data
8.7
45
Not enough data
Feature Not Available
Not enough data
8.4
44
Not enough data
8.9
46
Not enough data
8.7
46
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.8%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
EA
@shawnwigg on Twitter is an excellent resource on this use caseRead more
What does qualtrics software do?
1 Comment
AK
It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data.
Provides the summary for next...Read more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
EK
Hello Ravish,
We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic...Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
LS
Yes. There are different visual graph options that make viewing and presenting results extremely easy.Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
