Link copied to clipboard # Qualtrics Customer Experience vs SurveyMonkey Comparison - What are their main differences? Share [ Export ](/compare/qualtrics-customer-experience/surveymonkey/export.csv) Qualtrics Customer ExperienceSurveyMonkey[+ Add Product](#) Pricing **Qualtrics Customer Experience** **Contact Us** · Frontline Care **SurveyMonkey** Free Trial **Contact Us** · SurveyMonkey Enterprise **Pricing Insights** from reviews Time to Implement **Qualtrics Customer Experience** 3 months Based on 7 responses **SurveyMonkey** 1 monthFaster Based on 274 responses Return on Investment **Qualtrics Customer Experience** 23 months Based on 17 responses **SurveyMonkey** 11 months12 months sooner Based on 228 responses Perceived Cost **Qualtrics Customer Experience** $$$$$ **SurveyMonkey** $$$$$ Average Discount **Qualtrics Customer Experience** 11%4% more **SurveyMonkey** 7% ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Qualtrics Customer Experience** [ Ease of Use (18) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683105&qs=pros-and-cons#reviews)[ Analytics (14) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682231&qs=pros-and-cons#reviews)[ Complexity (7) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684225&qs=pros-and-cons#reviews)[ Improvement Needed (7) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682971&qs=pros-and-cons#reviews) **SurveyMonkey** [ Ease of Use (376) ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082395&qs=pros-and-cons#reviews)[ Ease of Creation (171) ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082655&qs=pros-and-cons#reviews)[ Expensive (116) ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080695&qs=pros-and-cons#reviews)[ Limitations (91) ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081220&qs=pros-and-cons#reviews) Integrations **Qualtrics Customer Experience** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd08426f9b1cd59deeab3d8fae3cd327/microsoft-power-automate.PNG "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f0f269b3942e720cb2639848e765d14/salesforce-b2b-commerce.jpg "Product Avatar Image") Salesforce B2B Commerce ](https://www.g2.com/products/salesforce-b2b-commerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") Salesforce Service Cloud ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ View all ](https://www.g2.com/products/qualtrics-customer-experience/integrations) **SurveyMonkey** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bef9663981cdfb14ebe3dedd51c75d6b/arlo-training-management-software.png "Product Avatar Image") Arlo Training Management... ](https://www.g2.com/products/arlo-training-management-software/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f13487cd4bbd25aec7f3c9dcb9cf957/articulate-360.png "Product Avatar Image") Articulate 360 ](https://www.g2.com/products/articulate-360/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ View all ](https://www.g2.com/products/surveymonkey/integrations) Screenshots **Qualtrics Customer Experience** ![Qualtrics Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1792949/Customer-Journey%282%29.png) **SurveyMonkey** ![SurveyMonkey screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1468809/Create.png) **Ratings** from reviews Meets Requirements **Qualtrics Customer Experience** 8.6 8.6603 **SurveyMonkey** 9.0 9.021,077 Ease of Use **Qualtrics Customer Experience** 8.4 8.4606 **SurveyMonkey** 9.2 9.221,221 Ease of Setup **Qualtrics Customer Experience** 7.6 7.6363 **SurveyMonkey** 9.0 9.08,569 Ease of Admin **Qualtrics Customer Experience** 7.9 7.9350 **SurveyMonkey** 8.9 8.97,909 Quality of Support **Qualtrics Customer Experience** 8.5 8.5570 **SurveyMonkey** 8.5 8.514,911 Has the product been a good partner in doing business? **Qualtrics Customer Experience** 8.5 8.5342 **SurveyMonkey** 8.8 8.86,937 Product Direction (% positive) **Qualtrics Customer Experience** 8.6 8.6580 **SurveyMonkey** 7.7 7.720,538 **Features** ratings from reviews Feedback Analytics 8.4 133 8.0 429 Social Media Listening Tools 7.8 97 Not enough data Experience Management 8.4 139 Not enough data Online Form Builder Not enough data 8.6 373 Social Customer Service 8.4 157 Not enough data Proactive Customer Retention 8.7 48 Not enough data Contact Center Quality Assurance 8.8 44 Not enough data Social Media Analytics 8.3 87 Not enough data Consumer Insights Platforms Not enough data 8.7 66 Survey Not enough data 8.5 1,927 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 12.7% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 51.5% Small-Business(50 or fewer emp.) 12.7% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 51.5% Small-Business(50 or fewer emp.) 36.8% Mid-Market(51-1000 emp.) 34.2% Enterprise(\> 1000 emp.) 29.0% Small-Business(50 or fewer emp.) 36.8% Mid-Market(51-1000 emp.) 34.2% Enterprise(\> 1000 emp.) 29.0% **Reviewers' Industry** [![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")](https://www.g2.com/products/qualtrics-customer-experience/reviews) Qualtrics Customer Experience Information Technology and Services 10.4% Higher Education 6.9% Computer Software 5.3% Marketing and Advertising 5.3% Education Management 5.3% Other 66.9% [![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")](https://www.g2.com/products/surveymonkey/reviews) SurveyMonkey Education Management 8.4% Hospital & Health Care 5.9% Higher Education 5.8% Marketing and Advertising 5.0% Non-Profit Organization Management 4.9% Other 69.9% Alternatives **Qualtrics Customer Experience Alternatives** ![Reputation](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg "Reputation") [ Reputation ](/products/reputation/reviews) ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") [ Birdeye ](/products/birdeye/reviews) ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") [ AskNicely ](/products/asknicely/reviews) ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform") [ InMoment Experience... ](/products/inmoment-experience-improvement-xi-platform/reviews) **SurveyMonkey Alternatives** ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow") [ SurveySparrow ](/products/surveysparrow/reviews) ![Jotform](https://images.g2crowd.com/uploads/product/hd_favicon/db92fdbe82415a54d6c44d2085e85c83/jotform.svg "Jotform") [ Jotform ](/products/jotform/reviews) ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research") [ Qualtrics Market Research ](/products/qualtrics-market-research/reviews) ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform") [ Typeform ](/products/typeform/reviews) ## Qualtrics Customer Experience vs SurveyMonkey FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between SurveyMonkey vs Qualtrics Customer Experience? SurveyMonkey stands out for ease of use and setup, while Qualtrics Customer Experience is favored for advanced analytics and customization in larger organizations. | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | | --- | --- | | 4.4/5 (23,901 reviews) | 4.3/5 (751 reviews) | | Small-Business | Enterprise | | 9.0 | 7.6 | | 8.5 | 8.5 | | Ease of Use (375 all-time mentions) | Analytics (14 all-time mentions) | ### How do the pricing models of SurveyMonkey and Qualtrics Customer Experience compare? SurveyMonkey is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Qualtrics Customer Experience. - **SurveyMonkey:** In recent reviews, many cite SurveyMonkey as cost-effective and note its reasonable pricing for small teams, though some mention advanced features are locked behind higher-tier plans. - **Qualtrics Customer Experience:** Reviewers frequently describe Qualtrics as expensive, with several noting that its advanced features and complexity may not justify the cost for smaller organizations. - **Switching reasons:** Recent reviewers mention switching to SurveyMonkey for its lower cost and simpler pricing structure, especially when advanced analytics are not required. ### What are the best alternatives to SurveyMonkey and Qualtrics Customer Experience? The top three alternatives to SurveyMonkey and Qualtrics Customer Experience are Reputation, SurveySparrow, and Jotform. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,901 reviews) | Small-Business | Cost-effective for small teams, advanced features require higher tiers | Ease of Use (375 all-time mentions) | | [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | 4.3/5 (751 reviews) | Enterprise | Described as expensive, advanced features justify cost for large orgs | Analytics (14 all-time mentions) | | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5 (2,469 reviews) | Mid-Market | — | Comprehensive reputation management | | [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5 (2,067 reviews) | Small-Business | — | User-friendly interface | | [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5 (5,422 reviews) | Small-Business | — | Flexible form creation | ### Which Survey features should I prioritize when comparing SurveyMonkey and Qualtrics Customer Experience? Buyers should prioritize ease of use, customization, analytics, integrations, and pricing when comparing SurveyMonkey and Qualtrics Customer Experience. - **Ease of Use:** SurveyMonkey 9.2 (375 all-time mentions), Qualtrics Customer Experience 8.4 (18 all-time mentions) - **Customization:** SurveyMonkey (61 all-time mentions), Qualtrics Customer Experience (6 all-time mentions) - **Analytics:** SurveyMonkey (59 all-time mentions), Qualtrics Customer Experience (14 all-time mentions) - **Integrations:** SurveyMonkey (53 all-time mentions), Qualtrics Customer Experience (—) - **Pricing:** SurveyMonkey is frequently cited as cost-effective, while Qualtrics Customer Experience is often described as expensive in recent reviews ### What are the pros and cons of SurveyMonkey vs Qualtrics Customer Experience? SurveyMonkey's headline strength is ease of use, while Qualtrics Customer Experience excels in analytics and advanced customization. - **SurveyMonkey strengths:** Ease of Use (375 all-time mentions), intuitive interface (120), templates (88), easy integrations (56), effective feedback management (53) - **SurveyMonkey trade-offs:** Expensive (116), limitations (91), limited customization (62), poor visualization (33) - **Qualtrics Customer Experience strengths:** Analytics (14 all-time mentions), advanced reporting (9), dashboard usability (7), data management (7), customization (6) - **Qualtrics Customer Experience trade-offs:** Complexity (7), improvement needed (7), limited customization (7), not intuitive (7), expensive (6), steep learning curve (6) ### Is SurveyMonkey or Qualtrics Customer Experience better for small businesses? SurveyMonkey is the better fit for small businesses, supported by its largest segment and positive small-business reviewer sentiment. - **SurveyMonkey:** Largest segment is Small-Business; reviewers consistently highlight ease of use, quick setup, and cost-effectiveness for small teams. - **Qualtrics Customer Experience:** Largest segment is Enterprise; reviewers note its advanced features are more suited to larger organizations and mention higher complexity and cost as barriers for small businesses. ### Which Survey platform has better integrations? SurveyMonkey is favored for integrations, with more reviewer-cited mentions and broader integration support. - **SurveyMonkey:** Integrations are cited in 53 all-time reviews, with recent mentions of Google Sheets and Outlook integration. - **Qualtrics Customer Experience:** Recent reviews mention integrations with Salesforce and CRM systems, but with fewer all-time mentions and requests for a broader ecosystem. ### How do SurveyMonkey and Qualtrics Customer Experience compare on customer support? SurveyMonkey and Qualtrics Customer Experience are rated equally on Quality of Support, both scoring 8.5, indicating parity in reviewer satisfaction. - **SurveyMonkey:** Reviewers frequently mention responsive and helpful support, though some cite slow response times and limited accessibility for advanced issues. - **Qualtrics Customer Experience:** Reviewers describe support as knowledgeable and helpful, especially for complex implementations, but note occasional delays and a need for more expertise in resolving advanced technical issues. ### Which is easier to implement, SurveyMonkey or Qualtrics Customer Experience? SurveyMonkey is easier to implement, with a 1.4-point higher Ease of Setup score (9.0 vs 7.6) compared to Qualtrics Customer Experience. - **SurveyMonkey:** Reviewers consistently highlight quick and straightforward setup, with many able to launch surveys within minutes and minimal technical barriers. - **Qualtrics Customer Experience:** Reviewers note a steeper learning curve, with setup complexity increasing for advanced features and larger deployments, though some praise guided onboarding for enterprise use cases. ### Which product has better Surveys? SurveyMonkey is rated higher for Surveys, with stronger ease-of-use and more reviewer-cited strengths in survey creation and management. - **SurveyMonkey:** Ease of Use 9.2, Meets Requirements 9.0, 375 all-time mentions for ease of use, 171 for ease of creation, and 88 for templates; reviewers highlight intuitive survey design and robust templates. - **Qualtrics Customer Experience:** Ease of Use 8.4, Meets Requirements 8.6, 18 all-time mentions for ease of use, 14 for analytics; reviewers note advanced survey logic and analytics but mention a steeper learning curve.