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At a Glance
Market Segments
Enterprise (51.3% of reviews)
Enterprise (40.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Qualtrics Customer Experience
Star Rating
(739)4.3 out of 5
Market Segments
Enterprise (51.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSupportLogic
Star Rating
(24)4.6 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SupportLogicSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Qualtrics Customer Experience excels in its Net Promoter Score (NPS) analytics, scoring 9.1, which users say provides valuable insights into customer loyalty and satisfaction.
- Users report that SupportLogic shines in Quality of Support, with a score of 9.6, indicating that users find their customer service responsive and effective in resolving issues quickly.
- G2 users highlight that Qualtrics offers robust Custom Reports and Dashboards with a score of 8.5, allowing for tailored insights, while SupportLogic's similar feature is noted for its ease of use, scoring 9.1.
- Users on G2 mention that SupportLogic's Generative AI capabilities are impressive, particularly in AI Text Generation and AI Text Summarization, both scoring 9.2, which enhances their feedback analysis process.
- Reviewers say that Qualtrics has a strong focus on Customer Profiles, scoring 9.2, which helps businesses understand their customers better, while SupportLogic's Customer Effort Score (CES) is slightly lower at 8.3, indicating room for improvement in user experience.
- Users report that while both platforms offer Feedback Management features, Qualtrics scores 8.6 in Segmentation, which is crucial for targeted marketing, whereas SupportLogic's similar feature is less emphasized in user reviews.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
SupportLogic
No pricing availableFree Trial
Qualtrics Customer Experience
No trial information availableSupportLogic
No trial information availableRatings
Meets Requirements
8.6
595
7.7
11
Ease of Use
8.4
597
9.1
11
Ease of Setup
7.6
354
9.0
7
Ease of Admin
7.9
347
8.8
7
Quality of Support
8.5
564
9.6
8
Has the product been a good partner in doing business?
8.5
339
9.8
7
Product Direction (% positive)
8.6
572
8.7
9
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
110
Not enough data
8.8
108
Not enough data
8.8
105
8.3
5
7.7
61
Feature Not Available
Customization
8.4
94
Not enough data
8.4
101
Not enough data
8.6
95
Not enough data
8.4
92
Not enough data
Generative AI
8.3
11
Not enough data
7.7
11
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
Not enough data
8.6
100
Not enough data
8.4
115
Not enough data
Feedback Analysis
8.3
102
Not enough data
8.4
103
Not enough data
8.7
103
Not enough data
Feedback Sources
8.3
95
Not enough data
9.0
118
Not enough data
8.5
83
Not enough data
8.7
86
Not enough data
Generative AI
7.7
10
Not enough data
7.5
10
Not enough data
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and SupportLogic are categorized as Proactive Customer Retention and Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
SupportLogic has no unique categories
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SupportLogic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.7%
Computer Software
50.0%
Information Technology and Services
25.0%
Computer Networking
15.0%
Professional Training & Coaching
5.0%
Computer & Network Security
5.0%
Other
0.0%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
SupportLogic has no discussions with answers
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