Compare Qualtrics Customer Experience and Sprout Social 
At a Glance
Market Segments
Enterprise (51.6% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
Contact Us
Starting at $79.00 1 user/per month (billed annually)
Qualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSprout Social
Star Rating
(6,215)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $79.00 1 user/per month (billed annually)
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprout Social excels in user experience, with many users highlighting its intuitive interface and quick learning curve. One user mentioned, "From setup to scheduling, it’s such a cool breeze," indicating that new users can get up to speed rapidly.
- Users say that Qualtrics Customer Experience offers impressive flexibility in survey design, allowing for highly customized surveys with advanced logic. A reviewer noted the platform's "depth" in analytics, which helps in collecting and acting on customer feedback effectively.
- Reviewers mention that Sprout Social's robust social listening capabilities are a standout feature, enabling users to monitor trends and potential crises proactively. One user appreciated being able to "spot trends or potential crises before they escalate," showcasing its effectiveness in real-time monitoring.
- According to verified reviews, Qualtrics Customer Experience shines in its analytics and reporting capabilities, with users praising its ability to provide deep insights into customer feedback. A user highlighted the platform's "strong analytics and reporting capabilities," which are crucial for data-driven decision-making.
- G2 reviewers report that Sprout Social has a significantly higher overall satisfaction score compared to Qualtrics, reflecting its strong market presence and user approval. Users frequently commend its customer service, stating, "The customer service is also very helpful," which enhances the overall experience.
- Users say that while Qualtrics offers powerful survey tools, it may not be as user-friendly as Sprout Social, with some reviewers noting challenges in setup and navigation. One user mentioned the need for a more straightforward onboarding process, indicating that it may take longer to get accustomed to the platform.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Sprout Social
Essentials
Starting at $79.00
1 user/per month (billed annually)
Created for social media professionals focused on simplifying publishing workflows.
- Connect up to 5 social profiles
- Increase your visibility with optimal send times
- Track performance with profile and post-level reporting
Free Trial
Qualtrics Customer Experience
No trial information availableSprout Social
Free Trial is available
Ratings
Meets Requirements
8.6
601
8.5
5,292
Ease of Use
8.4
604
8.8
5,352
Ease of Setup
7.6
361
8.7
3,718
Ease of Admin
8.0
350
8.8
2,235
Quality of Support
8.5
568
8.6
4,728
Has the product been a good partner in doing business?
8.5
342
8.7
2,201
Product Direction (% positive)
8.6
578
8.9
5,207
Features by Category
Social Analytics
8.2(won by 0.5)
59
7.7
2978
8.2(won by 0.4)
65
7.8
3157
8.5
68
8.8(won by 0.3)
3372
Not enough data
7.2(won by default)
2604
Not enough data
7.0(won by default)
2610
Not enough data
7.3(won by default)
2371
Not enough data
7.1(won by default)
2309
Reports & Dashboards
8.2(won by 0.1)
72
8.1
3221
8.2
73
8.5(won by 0.3)
3268
8.3
71
8.5(won by 0.2)
3127
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
6.2(won by default)
894
Not enough data
6.2(won by default)
890
Not enough data
6.2(won by default)
880
Not enough data
6.2(won by default)
888
Not enough data
6.3(won by default)
890
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
Not enough data
8.9
3191
Not enough data
7.9
2926
Not enough data
8.2
3012
Not enough data
8.0
2895
Not enough data
8.3
3002
Not enough data
Feature Not Available
Social Management
Not enough data
8.6
4303
Not enough data
8.9
4325
Not enough data
8.1
3812
Not enough data
8.5
4190
Not enough data
Feature Not Available
Not enough data
7.9
2902
Not enough data
7.5
2491
Agentic AI - Social Media Management
Not enough data
6.2
1063
Not enough data
6.4
1054
Not enough data
6.5
1059
Not enough data
6.5
1045
Not enough data
6.4
1035
Not enough data
6.4
1036
Not enough data
6.5
1036
Analytics
9.1
112
Not enough data
8.9
109
Not enough data
8.8
106
Not enough data
7.7
61
Not enough data
Customization
8.4
95
Not enough data
8.4
102
Not enough data
8.6
95
Not enough data
8.4
92
Not enough data
Generative AI
8.3
11
Not enough data
7.7
11
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
Not enough data
8.6
100
Not enough data
8.3
119
Not enough data
Feedback Analysis
8.3
103
Not enough data
8.4
105
Not enough data
8.7
104
Not enough data
Feedback Sources
8.3
95
Not enough data
9.1
122
Not enough data
8.5
83
Not enough data
8.7
86
Not enough data
Generative AI
7.7
10
Not enough data
7.5
10
Not enough data
Monitoring & Listening
8.4
82
8.5
1905
7.7
72
7.0
1436
Not enough data
8.0
1222
Not enough data
7.9
1197
Not enough data
7.7
1166
Not enough data
7.8
1193
Agentic AI - Social Media Listening Tools
Not enough data
6.4
388
Not enough data
6.4
388
Not enough data
6.4
388
Not enough data
6.4
388
Not enough data
6.4
387
Data Management & Analysis
7.2
81
7.5
1210
7.8
83
8.6
1968
Not enough data
8.1
1227
Not enough data
7.8
1127
Platform
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
7.1
864
Not enough data
6.9
849
Process
8.7
133
8.4
1466
8.3
97
7.9
1247
8.4
73
7.7
1008
Channels
8.5
67
Feature Not Available
8.8
136
8.9
1522
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
51
Feature Not Available
Insight
8.3
69
7.4
1127
8.3
123
8.4
1431
8.1
50
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Sprout Social are categorized as Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Experience Management, and Contact Center Quality Assurance
Sprout Social is categorized as Social Media Suites and Social Media Management
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprout Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Marketing and Advertising
20.4%
Non-Profit Organization Management
6.2%
Higher Education
5.5%
Information Technology and Services
3.8%
Computer Software
3.2%
Other
60.9%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
EA
@shawnwigg on Twitter is an excellent resource on this use caseRead more
What does qualtrics software do?
1 Comment
AK
It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data.
Provides the summary for next...Read more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
Is there a place of education for users?
7 Comments
BR
General education: https://sproutsocial.com/insights/webinars/ and overall intro webinar:...Read more
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