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Compare Qualtrics Customer Experience and Sprinklr Insights 
Featured Products
At a Glance
Market Segments
Enterprise (51.5% of reviews)
Enterprise (48.5% of reviews)
Entry-Level Pricing
Contact Us
Contact Us 1 Seat/Per month (billed annually) Per Year
Qualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSprinklr Insights
Star Rating
(105)4.3 out of 5
Market Segments
Enterprise (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually) Per Year
Learn more about Sprinklr InsightsQualtrics Customer Experience vs Sprinklr Insights
When assessing the two solutions, reviewers found Qualtrics Customer Experience easier to use, set up, and administer. Reviewers also preferred doing business with Qualtrics Customer Experience overall.
- Reviewers felt that Qualtrics Customer Experience meets the needs of their business better than Sprinklr Insights.
- When comparing quality of ongoing product support, reviewers felt that Qualtrics Customer Experience is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sprinklr Insights over Qualtrics Customer Experience.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Sprinklr Insights
Sprinklr Insights Enterprise
Contact Us
1 Seat/Per month (billed annually) Per Year
- Best data coverage across the web, social and digital channels
- Product and location Insights
- Visual and content insights
Free Trial
Qualtrics Customer Experience
No trial information availableSprinklr Insights
Free Trial is available
Ratings
Meets Requirements
8.6
598
8.5
80
Ease of Use
8.4
600
7.7
79
Ease of Setup
7.6
357
7.0
43
Ease of Admin
7.9
349
7.5
38
Quality of Support
8.5
567
8.3
77
Has the product been a good partner in doing business?
8.5
341
8.1
39
Product Direction (% positive)
8.6
575
9.3
80
Features by Category
Social Analytics
8.2(won by 0.5)
59
7.7
56
8.2(won by 0.5)
65
7.7
55
8.5
68
8.6(won by 0.1)
58
Not enough data
7.1(won by default)
43
Not enough data
7.1(won by default)
43
Not enough data
8.0(won by default)
51
Not enough data
7.8(won by default)
54
Reports & Dashboards
8.2(tied score)
72
8.2(tied score)
59
8.2(tied score)
73
8.2(tied score)
57
8.3
71
8.5(won by 0.2)
52
Not enough data
7.2(won by default)
39
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Media Channels
Not enough data
6.7
20
Not enough data
6.6
20
Not enough data
8.7
21
Geographic Coverage
Not enough data
8.1
20
Not enough data
8.3
19
Not enough data
7.8
20
Reporting
Not enough data
8.1
23
Not enough data
7.7
22
Not enough data
8.1
23
Not enough data
8.8
22
Agentic AI - Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.2
15
Not enough data
6.1
15
Analytics
9.1
111
Not enough data
8.8
108
Not enough data
8.8
105
Not enough data
7.7
61
Not enough data
Customization
8.4
95
Not enough data
8.4
101
Not enough data
8.6
95
Not enough data
8.4
92
Not enough data
Generative AI
8.3
11
Not enough data
7.7
11
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
Not enough data
8.6
100
Not enough data
8.4
117
Not enough data
Feedback Analysis
8.3
103
Not enough data
8.4
104
Not enough data
8.7
103
Not enough data
Feedback Sources
8.3
95
Not enough data
9.0
120
Not enough data
8.5
83
Not enough data
8.7
86
Not enough data
Generative AI
7.7
10
Not enough data
7.5
10
Not enough data
Monitoring & Listening
8.4
82
8.8
49
7.7
72
7.5
40
Not enough data
8.5
45
Not enough data
8.4
44
Not enough data
8.4
43
Not enough data
7.7
44
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
7.9
48
7.8
83
8.7
50
Not enough data
7.7
45
Not enough data
8.3
41
Brand Signals
Not enough data
8.1
31
Not enough data
6.8
29
Not enough data
7.9
34
Brand Analytics
Not enough data
8.0
33
Not enough data
8.4
32
Platform
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Sprinklr Insights are categorized as Social Media Analytics and Social Media Listening Tools
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, and Social Customer Service
Sprinklr Insights is categorized as Media Monitoring and Brand Intelligence
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Insights
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Marketing and Advertising
22.0%
Retail
6.0%
Information Technology and Services
6.0%
Market Research
5.0%
Financial Services
5.0%
Other
56.0%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
Sprinklr Insights has no discussions with answers
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