# Qualtrics Customer Experience vs Sprig Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Qualtrics Customer Experience excels in providing a comprehensive platform for capturing customer feedback across multiple channels. Users appreciate its ability to integrate data from emails, surveys, SMS, websites, and social media, making it a versatile tool for decision-making.
- **Users say** that Sprig stands out for its user-friendly installation process, particularly for non-technical users. The platform allows for easy targeting of specific user segments and offers real-time feedback, which is beneficial for quickly identifying friction points in the user experience.
- **Reviewers mention** that while Qualtrics Customer Experience has a robust dashboard that offers clear insights, some users find the number of options available can be overwhelming. However, the flexibility to accomplish tasks in various ways is often highlighted as a significant advantage.
- **According to verified reviews** , Sprig's ability to embed contextual surveys directly into products without disrupting the user experience is a major highlight. This feature allows for seamless feedback collection, which users find particularly useful for bug hunting and improving overall product usability.
- **G2 reviewers note** that while both platforms have strong support ratings, Sprig edges out with slightly higher scores in quality of support and ease of administration. Users appreciate the responsive support and the intuitive nature of managing their feedback processes.
- **Users report** that despite Qualtrics Customer Experience having a higher overall satisfaction score, Sprig's ease of setup and user engagement features make it a compelling choice for teams looking for quick implementation and real-time insights.



| | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 751 | 104 | 
| **Largest Market Segment** | Enterprise (51.5% of reviews) | Mid-Market (50.5% of reviews) | 
| **Entry Level Price** | Contact Us | $0.00 | 

---
## Top Pros & Cons

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

### Sprig

Pros:
- Easy Setup (10 reviews)
- Easy Integrations (9 reviews)

Cons:
- Survey Issues (3 reviews)
- Survey Limitations (3 reviews)

---
## Ratings Comparison
| Rating | Qualtrics Customer Experience | Sprig | 
|---|---|---|
  | **Meets Requirements** | 8.6 (602 reviews) | 8.6 (91 reviews) | 
  | **Ease of Use** | 8.4 (605 reviews) | 8.8 (92 reviews) | 
  | **Ease of Setup** | 7.6 (362 reviews) | 8.6 (52 reviews) | 
  | **Ease of Admin** | 7.9 (349 reviews) | 9.0 (29 reviews) | 
  | **Quality of Support** | 8.5 (569 reviews) | 8.9 (79 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (341 reviews) | 9.1 (29 reviews) | 
  | **Product Direction (% positive)** | 8.6 (579 reviews) | 9.7 (92 reviews) | 

---
## Pricing

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

### Sprig

#### Entry-Level Pricing

Plan: Free Plan

Price: $0.00

Description: For individuals just getting started with capturing quick and easy user insights.

Key Features:
- 1 study per month
- 5k MTUs
- 1 Link Survey per month

[Browse all 3 editions](https://www.g2.com/products/sprig/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.3/10 | 86 |
| **Sprig** | N/A | N/A |

#### Social Analytics

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Competitor Analysis** | 8.2 (59 reviews) | Not enough data | 
| **Follower Analysis** | 8.2 (65 reviews) | Not enough data | 
| **Post Performance** | 8.5 (68 reviews) | Not enough data | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Report Customizability** | 8.2 (72 reviews) | Not enough data | 
| **Report Exporting** | 8.2 (73 reviews) | Not enough data | 
| **Scalability** | 8.3 (71 reviews) | Not enough data | 
| **White Label** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Sprig** | 7.8/10 | 72 |

#### User Response Methods

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Survey** | Not enough data | 9.4 (68 reviews) | 
| **Video Snippets** | Not enough data | 7.5 (50 reviews) | 
| **Video Interview** | Not enough data | 6.3 (46 reviews) | 
| **Photo Submission** | Not enough data | Feature Not Available | 
| **Text/Notes** | Not enough data | 7.5 (47 reviews) | 

#### Participant Selection

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **In-App** | Not enough data | 9.3 (55 reviews) | 
| **In-Store** | Not enough data | Feature Not Available | 
| **On-Site** | Not enough data | 7.7 (46 reviews) | 
| **Recruitment Pool** | Not enough data | 6.9 (46 reviews) | 

#### Insights

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Analytics** | Not enough data | 7.9 (63 reviews) | 
| **Collaboration** | Not enough data | 8.0 (60 reviews) | 
| **Sorting** | Not enough data | 7.2 (52 reviews) | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.1 (48 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Sprig** | 6.9/10 | 14 |

#### User Behavior

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Click Tracking** | Not enough data | 6.7 (12 reviews) | 
| **Mouse Movement ** | Not enough data | 6.7 (11 reviews) | 
| **Frustration Tracking** | Not enough data | 5.8 (10 reviews) | 

#### A/B Testing 

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | Feature Not Available | 
| **Split URL Testing** | Not enough data | Feature Not Available | 
| **Data Analysis** | Not enough data | Feature Not Available | 
| **Notes** | Not enough data | Feature Not Available | 

#### Visitor Information

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **User Identification** | Not enough data | 8.2 (14 reviews) | 
| **Search Box** | Not enough data | 7.2 (12 reviews) | 

#### Agentic AI - Session Replay

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Sprig** | 7.3/10 | 21 |

#### Product Analytics

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | 7.9 (19 reviews) | 
| **User-Level Analytics** | Not enough data | 7.5 (18 reviews) | 
| **Segmentation** | Not enough data | 7.4 (21 reviews) | 
| **Funnels** | Not enough data | 6.6 (19 reviews) | 
| **Alerts** | Not enough data | 6.7 (16 reviews) | 
| **Multi-Product Analytics** | Not enough data | 6.9 (16 reviews) | 
| **User Scoring** | Not enough data | 7.5 (17 reviews) | 
| **Integrations** | Not enough data | 7.5 (19 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.8/10 | 44 |
| **Sprig** | N/A | N/A |

#### Quality Assurance

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Evaluation** | 9.1 (37 reviews) | Not enough data | 
| **Calibration** | 8.8 (36 reviews) | Not enough data | 
| **Reports** | 8.4 (38 reviews) | Not enough data | 

#### Engagement

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Feedback** | 8.4 (39 reviews) | Not enough data | 
| **Dashboards** | 8.8 (39 reviews) | Not enough data | 
| **Training** | 8.7 (35 reviews) | Not enough data | 

#### Performance

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Integrations** | 8.7 (34 reviews) | Not enough data | 
| **Compliance** | 9.3 (35 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.4/10 | 138 |
| **Sprig** | 7.7/10 | 10 |

#### Analytics

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.1 (111 reviews) | 8.3 (9 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (109 reviews) | 8.7 (9 reviews) | 
| **Customer Effort Score (CES)** | 8.8 (105 reviews) | 8.3 (10 reviews) | 
| **Gamification** | 7.7 (60 reviews) | 6.5 (10 reviews) | 

#### Customization

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Stakeholder Management** | 8.4 (94 reviews) | 8.9 (9 reviews) | 
| **Multilanguage Support** | 8.4 (101 reviews) | 7.0 (9 reviews) | 
| **Multiple Branding Support** | 8.6 (94 reviews) | 7.2 (9 reviews) | 
| **Vertical-specific Solutions** | 8.4 (91 reviews) | 6.9 (8 reviews) | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **AI Text Generation** | 8.3 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (11 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.3/10 | 132 |
| **Sprig** | 7.2/10 | 19 |

#### Feedback Management

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Tagging** | 8.3 (92 reviews) | 7.3 (17 reviews) | 
| **Segmentation** | 8.6 (99 reviews) | 7.7 (16 reviews) | 
| **Custom Reports and Dashboards** | 8.3 (118 reviews) | 7.5 (16 reviews) | 

#### Feedback Analysis

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Thematic Analysis** | 8.3 (102 reviews) | 8.5 (16 reviews) | 
| **Sentiment Analysis** | 8.3 (104 reviews) | 8.3 (15 reviews) | 
| **NPS/CSAT Scoring** | 8.7 (103 reviews) | 8.3 (15 reviews) | 

#### Feedback Sources

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Online Reviews** | 8.3 (94 reviews) | 5.8 (15 reviews) | 
| **Surveys** | 9.0 (121 reviews) | 8.6 (17 reviews) | 
| **Social Media** | 8.4 (82 reviews) | 4.8 (15 reviews) | 
| **Customer Service Channels** | 8.7 (85 reviews) | 5.4 (15 reviews) | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **AI Text Generation** | 7.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (10 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Sprig** | 8.1/10 | 73 |

#### Survey Management

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.1 (71 reviews) | 
| **Question Types** | Not enough data | 8.9 (70 reviews) | 
| **Templates** | Not enough data | 8.7 (63 reviews) | 
| **Survey Distribution** | Not enough data | 8.5 (68 reviews) | 

#### Survey Customization

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.2 (60 reviews) | 
| **Branding** | Not enough data | 8.0 (58 reviews) | 
| **Multimedia Support** | Not enough data | 7.0 (47 reviews) | 
| **Multilingual Surveys** | Not enough data | 6.7 (42 reviews) | 

#### Survey Insights

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.1 (67 reviews) | 
| **BI Tools Integration** | Not enough data | 6.9 (55 reviews) | 
| **Data Exporting** | Not enough data | 8.0 (65 reviews) | 
| **Permissions** | Not enough data | 8.5 (57 reviews) | 

#### Agentic AI - Survey

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 7.8/10 | 97 |
| **Sprig** | N/A | N/A |

#### Monitoring & Listening

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Social Measurement** | 8.4 (82 reviews) | Not enough data | 
| **Influencer Identification** | 7.7 (72 reviews) | Not enough data | 
| **Brand Monitoring** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Sentiment Analysis** | 7.2 (81 reviews) | Not enough data | 
| **Social Reporting** | 7.8 (83 reviews) | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.7/10 | 48 |
| **Sprig** | N/A | N/A |

#### Platform

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Health Score** | 8.5 (45 reviews) | Not enough data | 
| **Customer Profiles** | 9.1 (45 reviews) | Not enough data | 
| **Notifications** | 8.9 (45 reviews) | Not enough data | 

#### Predictions

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (44 reviews) | Not enough data | 
| **Analytics** | 8.7 (45 reviews) | Not enough data | 
| **Revenue Impact** | Feature Not Available | Not enough data | 
| **Artificial Intelligence** | 8.4 (44 reviews) | Not enough data | 
| **Sentiment** | 8.9 (46 reviews) | Not enough data | 
| **Retention** | 8.7 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **AI Text Generation** | 8.5 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.4/10 | 157 |
| **Sprig** | N/A | N/A |

#### Generative AI

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Mentions** | 8.7 (133 reviews) | Not enough data | 
| **Tickets** | 8.3 (97 reviews) | Not enough data | 
| **Macros** | 8.4 (73 reviews) | Not enough data | 

#### Channels

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Email** | 8.5 (67 reviews) | Not enough data | 
| **Social** | 8.8 (136 reviews) | Not enough data | 
| **Live Chat** | Feature Not Available | Not enough data | 
| **Phone** | Feature Not Available | Not enough data | 
| **Text** | 8.2 (51 reviews) | Not enough data | 

#### Insight

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Surveys** | 8.3 (69 reviews) | Not enough data | 
| **Reporting** | 8.3 (123 reviews) | Not enough data | 
| **Visitor Activity** | 8.1 (50 reviews) | Not enough data | 
| **Help Desk** | Feature Not Available | Not enough data | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Sprig** | N/A | N/A |

#### Agentic AI - Heatmap Tools

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analysis

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Conversion Opportunities** | Not enough data | Not enough data | 
| **Side-By-Side Analysis** | Not enough data | Not enough data | 
| **Mobile Device Analysis** | Not enough data | Not enough data | 
| **Data Quantification** | Not enough data | Not enough data | 
| **Webpage Element Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Heat Maps** | Not enough data | Not enough data | 
| **Session Replays** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Data Segmentation** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Sprig** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Sprig** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Qualtrics Customer Experience (7):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

**Unique to Sprig (5):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [User Research Tools](https://www.g2.com/categories/user-research), [Survey Software](https://www.g2.com/categories/survey), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Qualtrics Customer Experience | Sprig | 
|---|---|---|
| **Small-Business** | 12.7% | 17.5% | 
| **Mid-Market** | 35.8% | 50.5% | 
| **Enterprise** | 51.5% | 32.0% | 

### By Industry

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

#### Sprig

- **Computer Software:** 25.2%
- **Information Technology and Services:** 19.4%
- **Financial Services:** 13.6%
- **Health, Wellness and Fitness:** 2.9%
- **Higher Education:** 2.9%
- **Hospital & Health Care:** 2.9%
- **Online Media:** 2.9%
- **Human Resources:** 2.9%
- **Consumer Goods:** 1.9%
- **Insurance:** 1.9%
- **Other:** 23.3%

---
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- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23544 reviews)

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## Top Discussions

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

### Sprig

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/qualtrics-customer-experience-vs-sprig)