Link copied to clipboard # Qualtrics Customer Experience vs SMG - Service Management Group Comparison - What are their main differences? Share [ Export ](/compare/qualtrics-customer-experience/smg-service-management-group/export.csv) Qualtrics Customer ExperienceSMG - Service Management Group[+ Add Product](#) Pricing **Qualtrics Customer Experience** **Contact Us** · Frontline Care **SMG - Service Management Group** No pricing available **Pricing Insights** from reviews Time to Implement **Qualtrics Customer Experience** 3 months Based on 7 responses **SMG - Service Management Group** 3 months Based on 5 responses Return on Investment **Qualtrics Customer Experience** 23 months Based on 17 responses **SMG - Service Management Group** Not enough reviews yet Perceived Cost **Qualtrics Customer Experience** $$$$$ **SMG - Service Management Group** Not enough reviews yet Average Discount **Qualtrics Customer Experience** 11% **SMG - Service Management Group** Not enough reviews yet ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") ![SMG - Service Management Group](https://images.g2crowd.com/uploads/product/hd_favicon/dc212e205c4c4062f187e93e9794250c/smg-service-management-group.svg "SMG - Service Management Group") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Qualtrics Customer Experience** [ Ease of Use (18) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683105&qs=pros-and-cons#reviews)[ Analytics (14) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682231&qs=pros-and-cons#reviews)[ Complexity (7) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684225&qs=pros-and-cons#reviews)[ Improvement Needed (7) ](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682971&qs=pros-and-cons#reviews) **SMG - Service Management Group** [ Customer Focus (3) ](https://www.g2.com/products/smg-service-management-group/reviews?filters%5Bsentiment_snippet%5D=1951864&qs=pros-and-cons#reviews)[ Helpful (2) ](https://www.g2.com/products/smg-service-management-group/reviews?filters%5Bsentiment_snippet%5D=1951866&qs=pros-and-cons#reviews)[ Delay Issues (1) ](https://www.g2.com/products/smg-service-management-group/reviews?filters%5Bsentiment_snippet%5D=1951854&qs=pros-and-cons#reviews)[ Time-Consumption (1) ](https://www.g2.com/products/smg-service-management-group/reviews?filters%5Bsentiment_snippet%5D=1951862&qs=pros-and-cons#reviews) Integrations **Qualtrics Customer Experience** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd08426f9b1cd59deeab3d8fae3cd327/microsoft-power-automate.PNG "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f0f269b3942e720cb2639848e765d14/salesforce-b2b-commerce.jpg "Product Avatar Image") Salesforce B2B Commerce ](https://www.g2.com/products/salesforce-b2b-commerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") Salesforce Service Cloud ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ View all ](https://www.g2.com/products/qualtrics-customer-experience/integrations) **SMG - Service Management Group** Not enough data Screenshots **Qualtrics Customer Experience** ![Qualtrics Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1792949/Customer-Journey%282%29.png) **SMG - Service Management Group** No screenshot available **Ratings** from reviews Meets Requirements **Qualtrics Customer Experience** **8.6** /10 Based on 603 responses **SMG - Service Management Group** **9.1** /10 Based on 32 responses Ease of Use **Qualtrics Customer Experience** **8.4** /10 Based on 606 responses **SMG - Service Management Group** **8.5** /10 Based on 32 responses Ease of Setup **Qualtrics Customer Experience** **7.6** /10 Based on 363 responses **SMG - Service Management Group** **8.2** /10 Based on 14 responses Ease of Admin **Qualtrics Customer Experience** **7.9** /10 Based on 350 responses **SMG - Service Management Group** **8.6** /10 Based on 14 responses Quality of Support **Qualtrics Customer Experience** **8.5** /10 Based on 570 responses **SMG - Service Management Group** **9.3** /10 Based on 28 responses Has the product been a good partner in doing business? **Qualtrics Customer Experience** **8.5** /10 Based on 342 responses **SMG - Service Management Group** **8.7** /10 Based on 15 responses Product Direction (% positive) **Qualtrics Customer Experience** **8.6** /10 Based on 580 responses **SMG - Service Management Group** **8.2** /10 Based on 26 responses **Features** ratings from reviews Experience Management **8.4** /10 Based on 139 responses **9.1** /10 Based on 20 responses Social Media Analytics **8.3** /10 Based on 87 responses Not enough data Contact Center Quality Assurance **8.8** /10 Based on 44 responses Not enough data Feedback Analytics **8.4** /10 Based on 133 responses Not enough data Social Media Listening Tools **7.8** /10 Based on 97 responses Not enough data Proactive Customer Retention **8.7** /10 Based on 48 responses Not enough data Social Customer Service **8.4** /10 Based on 157 responses Not enough data Employee Engagement Not enough data **9.4** /10 Based on 16 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 12.7% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 51.5% Small-Business(50 or fewer emp.) 12.7% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 51.5% Small-Business(50 or fewer emp.) 14.0% Mid-Market(51-1000 emp.) 34.0% Enterprise(\> 1000 emp.) 52.0% Small-Business(50 or fewer emp.) 14.0% Mid-Market(51-1000 emp.) 34.0% Enterprise(\> 1000 emp.) 52.0% **Reviewers' Industry** [![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")](https://www.g2.com/products/qualtrics-customer-experience/reviews) Qualtrics Customer Experience Information Technology and Services 10.4% Higher Education 6.9% Computer Software 5.3% Marketing and Advertising 5.3% Education Management 5.3% Other 66.9% [![SMG - Service Management Group](https://images.g2crowd.com/uploads/product/hd_favicon/dc212e205c4c4062f187e93e9794250c/smg-service-management-group.svg "SMG - Service Management Group")](https://www.g2.com/products/smg-service-management-group/reviews) SMG - Service Management Group Retail 32.0% Restaurants 28.0% Food & Beverages 22.0% Hospitality 4.0% Hospital & Health Care 2.0% Other 12.0% Alternatives **Qualtrics Customer Experience Alternatives** ![Reputation](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg "Reputation") [ Reputation ](/products/reputation/reviews) ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") [ Birdeye ](/products/birdeye/reviews) ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") [ AskNicely ](/products/asknicely/reviews) ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform") [ InMoment Experience... ](/products/inmoment-experience-improvement-xi-platform/reviews) **SMG - Service Management Group Alternatives** ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience") [ Medallia Customer Experience ](/products/medallia-customer-experience/reviews) ![SAP SuccessFactors HCM](https://images.g2crowd.com/uploads/product/hd_favicon/edf2d15ffc689390deffd10a34a9fc03/sap-sap-successfactors-hcm.svg "SAP SuccessFactors HCM") [ SAP SuccessFactors HCM ](/products/sap-sap-successfactors-hcm/reviews) ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") [ SurveyMonkey ](/products/surveymonkey/reviews) ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform") [ InMoment Experience... ](/products/inmoment-experience-improvement-xi-platform/reviews) ## Qualtrics Customer Experience vs SMG - Service Management Group FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Qualtrics Customer Experience vs SMG - Service Management Group? SMG - Service Management Group stands out for higher reviewer satisfaction across all key dimensions compared to Qualtrics Customer Experience. | [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | [SMG - Service Management Group](https://www.g2.com/products/smg-service-management-group/reviews) | | --- | --- | | 4.3/5 (751 reviews) | 4.6/5 (50 reviews) | | Enterprise | Enterprise | | 7.6 | 8.2 | | 8.5 | 9.3 | | Ease of Use (18 all-time mentions) | Customer Focus (3 all-time mentions) | ### How do the pricing models of Qualtrics Customer Experience and SMG - Service Management Group compare? SMG - Service Management Group is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Qualtrics Customer Experience. - **Qualtrics Customer Experience:** In recent reviews, several reviewers cite the platform as expensive and note that the pricing can be challenging for smaller teams or organizations with limited budgets. - **SMG - Service Management Group:** Reviewers describe SMG as not the least expensive, but consistently state that the value and insights provided justify the cost. ### What are the best alternatives to Qualtrics Customer Experience and SMG - Service Management Group? The top three alternatives to Qualtrics Customer Experience and SMG - Service Management Group are Reputation, Birdeye, and Medallia Customer Experience. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | 4.3/5 (751 reviews) | Enterprise | Pricing can be high for smaller teams | Ease of Use (18 all-time mentions) | | [SMG - Service Management Group](https://www.g2.com/products/smg-service-management-group/reviews) | 4.6/5 (50 reviews) | Enterprise | Value and insights justify the cost | Customer Focus (3 all-time mentions) | | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5 (2469 reviews) | Mid-Market | — | — | | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5 (4205 reviews) | Small-Business | — | — | | [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5 (210 reviews) | Enterprise | — | — | ### Which Experience Management features should I prioritize when comparing Qualtrics Customer Experience and SMG - Service Management Group? Buyers should prioritize Ease of Setup, Quality of Support, Analytics, Reporting, and Customization when comparing Qualtrics Customer Experience and SMG - Service Management Group. - **Ease of Setup:** Qualtrics Customer Experience 7.6, SMG - Service Management Group 8.2 - **Quality of Support:** Qualtrics Customer Experience 8.5, SMG - Service Management Group 9.3 - **Analytics:** Qualtrics Customer Experience (14 all-time mentions), SMG - Service Management Group (—) - **Reporting:** Qualtrics Customer Experience (9 all-time mentions), SMG - Service Management Group (—) - **Customization:** Qualtrics Customer Experience (6 all-time mentions), SMG - Service Management Group (—) ### What are the pros and cons of Qualtrics Customer Experience vs SMG - Service Management Group? SMG - Service Management Group's headline strength is customer focus, while Qualtrics Customer Experience is most frequently praised for ease of use. - **Qualtrics Customer Experience strengths:** Ease of Use (18 all-time mentions), Analytics (14), Helpful (13), Insights Generation (9), Reporting (9), Customization (6) - **Qualtrics Customer Experience trade-offs:** Complexity (7), Improvement Needed (7), Limited Customization (7), Not Intuitive (7), Expensive (6), Steep Learning Curve (6) - **SMG - Service Management Group strengths:** Customer Focus (3), Helpful (2), Insights Generation (2), Data Quality (1) - **SMG - Service Management Group trade-offs:** Delay Issues (1), Time-Consumption (1) ### Is Qualtrics Customer Experience or SMG - Service Management Group better for small businesses? Birdeye is the top alternative in the Small-Business segment, as both Qualtrics Customer Experience and SMG - Service Management Group are primarily used by Enterprise reviewers. - **Qualtrics Customer Experience:** Largest reviewer segment is Enterprise; reviewers note the platform's flexibility and advanced features, but also mention higher pricing and complexity for smaller teams. - **SMG - Service Management Group:** Largest reviewer segment is Enterprise; reviewers highlight strong support and actionable insights, but do not cite small-business use cases. ### Which Experience Management platform has better integrations? Qualtrics Customer Experience is favored for integrations, with reviewers citing multiple integration options and flexibility. - **Qualtrics Customer Experience:** In recent reviews, reviewers mention integrations with Salesforce, APIs, and SFTP, highlighting flexibility in data import/export and CRM connectivity. - **SMG - Service Management Group:** No reviewer-cited integrations in recent reviews. ### How do Qualtrics Customer Experience and SMG - Service Management Group compare on customer support? SMG - Service Management Group leads on Quality of Support by a significant margin, with a 0.8-point advantage over Qualtrics Customer Experience (9.3 vs 8.5). - **Qualtrics Customer Experience:** Reviewers describe support as helpful and responsive, but some mention inconsistent expertise and slow resolution for complex issues. - **SMG - Service Management Group:** Reviewers consistently praise the support team for being proactive, knowledgeable, and providing valuable business insights. ### Which is easier to implement, Qualtrics Customer Experience or SMG - Service Management Group? SMG - Service Management Group is rated higher for Ease of Setup, with a 0.6-point advantage over Qualtrics Customer Experience (8.2 vs 7.6). - **Qualtrics Customer Experience:** Reviewers note that setup can be complex, especially for advanced features, but also mention that implementation is straightforward for standard use cases. - **SMG - Service Management Group:** Reviewers highlight quick setup, user-friendly onboarding, and efficient implementation processes. ### Which product has better Feedback? Qualtrics Customer Experience is more frequently cited for Feedback, with 7 all-time mentions for Feedback Management compared to no mention for SMG - Service Management Group. - **Qualtrics Customer Experience:** Feedback Management (7 all-time mentions), advanced analytics and reporting features for capturing and analyzing feedback. - **SMG - Service Management Group:** No all-time mentions for Feedback Management; reviewers note actionable insights and customer focus.