# Qualtrics Customer Experience vs ReviewTrackers Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ReviewTrackers excels in **customer support** , with users highlighting the responsiveness and helpfulness of their representatives, such as Anna H. and Heather P., who provide quick assistance and address inquiries effectively.
- **Users say** that ReviewTrackers offers a seamless experience for managing reviews, with features like the **aggregation tool** that allows businesses to view all their reviews in one place, making it easier to respond to customer feedback promptly.
- **Reviewers mention** that Qualtrics Customer Experience shines in its **dashboard and reporting capabilities** , providing clear, actionable insights from various feedback channels, which helps businesses make informed decisions based on comprehensive data.
- **According to verified reviews** , ReviewTrackers is praised for its **ease of use** and quick setup process, with users appreciating the intuitive interface that allows them to get started without extensive training.
- **Users highlight** that while Qualtrics Customer Experience offers a wide range of options for data collection, some find it less user-friendly compared to ReviewTrackers, particularly in terms of setup and navigation, which can be more complex.
- **G2 reviewers note** that ReviewTrackers has a strong focus on **online reviews** , with a high rating for this feature, indicating that businesses can effectively manage their online reputation through the platform, which is a critical aspect for many users.



| | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 751 | 161 | 
| **Largest Market Segment** | Enterprise (51.5% of reviews) | Mid-Market (44.4% of reviews) | 
| **Entry Level Price** | Contact Us | Starting at $89.00 1 Location Per Month | 

---
## Top Pros & Cons

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

### ReviewTrackers

**Not enough data**

---
## Ratings Comparison
| Rating | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
  | **Meets Requirements** | 8.6 (602 reviews) | 9.0 (141 reviews) | 
  | **Ease of Use** | 8.4 (605 reviews) | 9.4 (143 reviews) | 
  | **Ease of Setup** | 7.6 (362 reviews) | 9.3 (103 reviews) | 
  | **Ease of Admin** | 7.9 (349 reviews) | 9.4 (104 reviews) | 
  | **Quality of Support** | 8.5 (569 reviews) | 9.7 (135 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (341 reviews) | 9.6 (101 reviews) | 
  | **Product Direction (% positive)** | 8.6 (579 reviews) | 9.1 (142 reviews) | 

---
## Pricing

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

### ReviewTrackers

#### Entry-Level Pricing

Plan: Customizable Reputation Management Experience

Price: Starting at $89.00 1 Location Per Month

Description: Contact us to learn more about how ReviewTrackers can partner with your business to drive growth and success. 

Key Features:
- Track All Major Review Websites on 100+ sites
- Location Leaderboard
- Competitor Reporting

[Learn more about ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.3/10 | 86 |
| **ReviewTrackers** | N/A | N/A |

#### Social Analytics

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Competitor Analysis** | 8.2 (59 reviews) | Not enough data | 
| **Follower Analysis** | 8.2 (65 reviews) | Not enough data | 
| **Post Performance** | 8.5 (68 reviews) | Not enough data | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Report Customizability** | 8.2 (72 reviews) | Not enough data | 
| **Report Exporting** | 8.2 (73 reviews) | Not enough data | 
| **Scalability** | 8.3 (71 reviews) | Not enough data | 
| **White Label** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **ReviewTrackers** | 9.1/10 | 12 |

#### Listing Management

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Network Directory** | Not enough data | 8.3 (8 reviews) ✓ Verified | 
| **Data Aggregators** | Not enough data | 9.1 (9 reviews) ✓ Verified | 
| **Duplicate Monitoring** | Not enough data | 8.7 (9 reviews) | 
| **Optimization** | Not enough data | 9.3 (9 reviews) | 

#### Performance

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Real-Time Updates** | Not enough data | 9.6 (9 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 9.8 (10 reviews) ✓ Verified | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.8/10 | 44 |
| **ReviewTrackers** | N/A | N/A |

#### Quality Assurance

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Evaluation** | 9.1 (37 reviews) | Not enough data | 
| **Calibration** | 8.8 (36 reviews) | Not enough data | 
| **Reports** | 8.4 (38 reviews) | Not enough data | 

#### Engagement

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Feedback** | 8.4 (39 reviews) | Not enough data | 
| **Dashboards** | 8.8 (39 reviews) | Not enough data | 
| **Training** | 8.7 (35 reviews) | Not enough data | 

#### Performance

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Integrations** | 8.7 (34 reviews) | Not enough data | 
| **Compliance** | 9.3 (35 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.4/10 | 138 |
| **ReviewTrackers** | N/A | N/A |

#### Analytics

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.1 (111 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (109 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.8 (105 reviews) | Not enough data | 
| **Gamification** | 7.7 (60 reviews) | Not enough data | 

#### Customization

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Stakeholder Management** | 8.4 (94 reviews) | Not enough data | 
| **Multilanguage Support** | 8.4 (101 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.6 (94 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.4 (91 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **AI Text Generation** | 8.3 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (11 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.3/10 | 132 |
| **ReviewTrackers** | 8.6/10 | 10 |

#### Feedback Management

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Tagging** | 8.3 (92 reviews) | 8.3 (8 reviews) | 
| **Segmentation** | 8.6 (99 reviews) | 7.7 (5 reviews) | 
| **Custom Reports and Dashboards** | 8.3 (118 reviews) | 8.9 (9 reviews) | 

#### Feedback Analysis

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Thematic Analysis** | 8.3 (102 reviews) | 7.5 (6 reviews) | 
| **Sentiment Analysis** | 8.3 (104 reviews) | 7.9 (8 reviews) | 
| **NPS/CSAT Scoring** | 8.7 (103 reviews) | 7.0 (5 reviews) | 

#### Feedback Sources

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Online Reviews** | 8.3 (94 reviews) | 9.8 (9 reviews) | 
| **Surveys** | 9.0 (121 reviews) | 9.8 (7 reviews) | 
| **Social Media** | 8.4 (82 reviews) | 9.3 (7 reviews) | 
| **Customer Service Channels** | 8.7 (85 reviews) | 9.8 (8 reviews) | 

#### Generative AI

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **AI Text Generation** | 7.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (10 reviews) | Not enough data | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 7.8/10 | 97 |
| **ReviewTrackers** | N/A | N/A |

#### Monitoring & Listening

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Social Measurement** | 8.4 (82 reviews) | Not enough data | 
| **Influencer Identification** | 7.7 (72 reviews) | Not enough data | 
| **Brand Monitoring** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Sentiment Analysis** | 7.2 (81 reviews) | Not enough data | 
| **Social Reporting** | 7.8 (83 reviews) | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.7/10 | 48 |
| **ReviewTrackers** | N/A | N/A |

#### Platform

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Health Score** | 8.5 (45 reviews) | Not enough data | 
| **Customer Profiles** | 9.1 (45 reviews) | Not enough data | 
| **Notifications** | 8.9 (45 reviews) | Not enough data | 

#### Predictions

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (44 reviews) | Not enough data | 
| **Analytics** | 8.7 (45 reviews) | Not enough data | 
| **Revenue Impact** | Feature Not Available | Not enough data | 
| **Artificial Intelligence** | 8.4 (44 reviews) | Not enough data | 
| **Sentiment** | 8.9 (46 reviews) | Not enough data | 
| **Retention** | 8.7 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **AI Text Generation** | 8.5 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.4/10 | 157 |
| **ReviewTrackers** | N/A | N/A |

#### Generative AI

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Mentions** | 8.7 (133 reviews) | Not enough data | 
| **Tickets** | 8.3 (97 reviews) | Not enough data | 
| **Macros** | 8.4 (73 reviews) | Not enough data | 

#### Channels

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Email** | 8.5 (67 reviews) | Not enough data | 
| **Social** | 8.8 (136 reviews) | Not enough data | 
| **Live Chat** | Feature Not Available | Not enough data | 
| **Phone** | Feature Not Available | Not enough data | 
| **Text** | 8.2 (51 reviews) | Not enough data | 

#### Insight

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Surveys** | 8.3 (69 reviews) | Not enough data | 
| **Reporting** | 8.3 (123 reviews) | Not enough data | 
| **Visitor Activity** | 8.1 (50 reviews) | Not enough data | 
| **Help Desk** | Feature Not Available | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **ReviewTrackers** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **ReviewTrackers** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **ReviewTrackers** | 8.6/10 | 53 |

#### Consumer Intelligence

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Customer Feedback** | Not enough data | 9.3 (42 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | 8.0 (35 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.1 (36 reviews) ✓ Verified | 

#### Reporting

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | 
| **Corporate Reporting** | Not enough data | 8.5 (28 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | 9.4 (48 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | 9.1 (35 reviews) ✓ Verified | 
| **Social Media Management** | Not enough data | 8.6 (28 reviews) | 
| **Digital Media Monitoring** | Not enough data | 8.1 (30 reviews) | 

#### In-House Management

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Employee Performance** | Not enough data | Feature Not Available | 
| **Team Workflow** | Not enough data | 8.0 (27 reviews) ✓ Verified | 

#### Generative AI

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **ReviewTrackers** | N/A | N/A |

#### Platform

| Feature | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Qualtrics Customer Experience (8):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

**Unique to ReviewTrackers (2):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Qualtrics Customer Experience | ReviewTrackers | 
|---|---|---|
| **Small-Business** | 12.7% | 35.0% | 
| **Mid-Market** | 35.8% | 44.4% | 
| **Enterprise** | 51.5% | 20.6% | 

### By Industry

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

#### ReviewTrackers

- **Marketing and Advertising:** 16.9%
- **Hospitality:** 10.0%
- **Automotive:** 9.4%
- **Restaurants:** 7.5%
- **Internet:** 5.0%
- **Hospital & Health Care:** 4.4%
- **Consumer Services:** 4.4%
- **Real Estate:** 4.4%
- **Food & Beverages:** 4.4%
- **Financial Services:** 3.8%
- **Other:** 30.0%

---
## Alternatives

### Alternatives to Qualtrics Customer Experience

- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1049 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1736 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)

### Alternatives to ReviewTrackers

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2107 reviews)
- [Grade.us](https://www.g2.com/products/grade-us/reviews) — 4.6/5 stars (144 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (526 reviews)
- [Reputology](https://www.g2.com/products/reputology/reviews) — 4.7/5 stars (44 reviews)
- [NiceJob](https://www.g2.com/products/nicejob/reviews) — 4.8/5 stars (417 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (644 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4043 reviews)

---
## Top Discussions

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

### ReviewTrackers

- Title: ["Best current location and operation system"](https://www.g2.com/discussions/30277-best-current-location-and-operation-system) — 1 comment, 1 upvote
  > **Top comment:** "thanks for everything"
- Title: [How secure is ReviewTrackers?](https://www.g2.com/discussions/2833-how-secure-is-reviewtrackers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "In addition to ReviewTrackers forcing HTTPS using a 256 bit SSL to encrypt all connections to our backend, we also regularly audit the details of our..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/qualtrics-customer-experience-vs-reviewtrackers)