# Qualtrics Customer Experience, Relative Insight vs AskNicely Comparison | | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 4.7 out of 5 | | **Total Reviews** | 751 | 57 | 1,050 | | **Largest Market Segment** | Enterprise (51.5% of reviews) | Small-Business (41.8% of reviews) | Mid-Market (47.9% of reviews) | | **Entry Level Price** | Contact Us | Contact Us | Contact Us | --- ## Top Pros & Cons ### Qualtrics Customer Experience Pros: - Ease of Use (18 reviews) - Analytics (14 reviews) Cons: - Complexity (7 reviews) - Improvement Needed (7 reviews) ### Relative Insight **Not enough data** ### AskNicely Pros: - Ease of Use (28 reviews) - Customer Support (18 reviews) Cons: - Difficult Reporting (6 reviews) - Survey Limitations (6 reviews) --- ## Ratings Comparison | Rating | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Meets Requirements** | 8.6 (602 reviews) | 8.4 (38 reviews) | 9.3 (884 reviews) | | **Ease of Use** | 8.4 (605 reviews) | 8.3 (37 reviews) | 9.4 (899 reviews) | | **Ease of Setup** | 7.6 (362 reviews) | 8.2 (12 reviews) | 9.2 (582 reviews) | | **Ease of Admin** | 7.9 (349 reviews) | 7.9 (12 reviews) | 9.3 (569 reviews) | | **Quality of Support** | 8.5 (569 reviews) | 9.8 (38 reviews) | 9.4 (794 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (341 reviews) | 9.4 (13 reviews) | 9.5 (560 reviews) | | **Product Direction (% positive)** | 8.6 (579 reviews) | 8.7 (36 reviews) | 9.1 (885 reviews) | --- ## Pricing ### Qualtrics Customer Experience #### Entry-Level Pricing Plan: Frontline Care Price: Contact Us Description: Best for customer experience and contact center leaders who want to retain and upsell more customers Key Features: - Contact Center Analytics - Quality Management and Compliance (add-on) - Real-Time Agent Productivity (add-on) [Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing) #### Free Trial No ### Relative Insight #### Entry-Level Pricing Plan: Software-as-a-Service Price: Contact Us Description: Access for an unlimited number of users to intelligent text analysis for survey open-ends, social listening conversations, customer service transcripts and reviews. Pricing is based on the number of connected data sources. Key Features: - AI-powered topic, phrase, word, emotion and grammar tagging - Exportable charts & visualizations - Direct data source integrations [Browse all 2 editions](https://www.g2.com/products/relative-insight/pricing) #### Free Trial Yes ### AskNicely #### Entry-Level Pricing Plan: Learn Price: Contact Us Description: Capture what matters most to customers with engaging CSAT and NPS surveys. Key Features: - Unlimited users - From 500 responses; price scales with response volume - AI powered surveys [Browse all 3 editions](https://www.g2.com/products/asknicely/pricing) #### Free Trial No --- ## Features Comparison By Category ### Social Media Analytics | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.3/10 | 86 | | **Relative Insight** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Social Analytics | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Competitor Analysis** | 8.2 (59 reviews) | Not enough data | Not enough data | | **Follower Analysis** | 8.2 (65 reviews) | Not enough data | Not enough data | | **Post Performance** | 8.5 (68 reviews) | Not enough data | Not enough data | | **Paid Campaign Tracking** | Not enough data | Not enough data | Not enough data | | **Attribution** | Not enough data | Not enough data | Not enough data | | **Hashtag Analytics** | Not enough data | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | #### Reports & Dashboards | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Report Customizability** | 8.2 (72 reviews) | Not enough data | Not enough data | | **Report Exporting** | 8.2 (73 reviews) | Not enough data | Not enough data | | **Scalability** | 8.3 (71 reviews) | Not enough data | Not enough data | | **White Label** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Social Media Analytics | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.8/10 | 44 | | **Relative Insight** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Quality Assurance | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Evaluation** | 9.1 (37 reviews) | Not enough data | Not enough data | | **Calibration** | 8.8 (36 reviews) | Not enough data | Not enough data | | **Reports** | 8.4 (38 reviews) | Not enough data | Not enough data | #### Engagement | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Feedback** | 8.4 (39 reviews) | Not enough data | Not enough data | | **Dashboards** | 8.8 (39 reviews) | Not enough data | Not enough data | | **Training** | 8.7 (35 reviews) | Not enough data | Not enough data | #### Performance | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Integrations** | 8.7 (34 reviews) | Not enough data | Not enough data | | **Compliance** | 9.3 (35 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.4/10 | 138 | | **Relative Insight** | N/A | N/A | | **AskNicely** | 8.5/10 | 232 | #### Analytics | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Net Promoter Score (NPS)** | 9.1 (111 reviews) | Not enough data | 9.7 (217 reviews) | | **Customer Satisfaction (CSAT) Score** | 8.9 (109 reviews) | Not enough data | 9.5 (192 reviews) | | **Customer Effort Score (CES)** | 8.8 (105 reviews) | Not enough data | 9.0 (173 reviews) | | **Gamification** | 7.7 (60 reviews) | Not enough data | 8.3 (161 reviews) | #### Customization | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Stakeholder Management** | 8.4 (94 reviews) | Not enough data | 8.7 (170 reviews) | | **Multilanguage Support** | 8.4 (101 reviews) | Not enough data | 8.2 (147 reviews) | | **Multiple Branding Support** | 8.6 (94 reviews) | Not enough data | 8.4 (150 reviews) | | **Vertical-specific Solutions** | 8.4 (91 reviews) | Not enough data | 8.6 (148 reviews) | #### Generative AI | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **AI Text Generation** | 8.3 (11 reviews) | Not enough data | 8.5 (116 reviews) | | **AI Text Summarization** | 7.7 (11 reviews) | Not enough data | 8.6 (118 reviews) | #### Agentic AI - Experience Management | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (12 reviews) | | **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 7.9 (14 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | 7.9 (12 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | 8.2 (12 reviews) | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.3/10 | 132 | | **Relative Insight** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Feedback Management | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Tagging** | 8.3 (92 reviews) | Not enough data | Not enough data | | **Segmentation** | 8.6 (99 reviews) | Not enough data | Not enough data | | **Custom Reports and Dashboards** | 8.3 (118 reviews) | Not enough data | Not enough data | #### Feedback Analysis | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Thematic Analysis** | 8.3 (102 reviews) | Not enough data | Not enough data | | **Sentiment Analysis** | 8.3 (104 reviews) | Not enough data | Not enough data | | **NPS/CSAT Scoring** | 8.7 (103 reviews) | Not enough data | Not enough data | #### Feedback Sources | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Online Reviews** | 8.3 (94 reviews) | Not enough data | Not enough data | | **Surveys** | 9.0 (121 reviews) | Not enough data | Not enough data | | **Social Media** | 8.4 (82 reviews) | Not enough data | Not enough data | | **Customer Service Channels** | 8.7 (85 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **AI Text Generation** | 7.7 (10 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 7.5 (10 reviews) | Not enough data | Not enough data | ### Social Media Listening Tools | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 7.8/10 | 97 | | **Relative Insight** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Monitoring & Listening | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Social Measurement** | 8.4 (82 reviews) | Not enough data | Not enough data | | **Influencer Identification** | 7.7 (72 reviews) | Not enough data | Not enough data | | **Brand Monitoring** | Not enough data | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | Not enough data | | **Competitor Analysis** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Social Media Listening Tools | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Data Management & Analysis | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Sentiment Analysis** | 7.2 (81 reviews) | Not enough data | Not enough data | | **Social Reporting** | 7.8 (83 reviews) | Not enough data | Not enough data | | **Alerts and Notifications** | Not enough data | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | Not enough data | ### Text Analysis | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | N/A | N/A | | **Relative Insight** | 8.3/10 | 19 | | **AskNicely** | N/A | N/A | #### Setup | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Integration** | Not enough data | 7.8 (13 reviews) | Not enough data | | **Maintenance** | Not enough data | 8.7 (13 reviews) | Not enough data | | **No-Code** | Not enough data | 8.7 (10 reviews) | Not enough data | #### Data | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Security** | Not enough data | 8.6 (14 reviews) | Not enough data | | **Data Visualization** | Not enough data | 7.4 (17 reviews) | Not enough data | #### Analysis | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Automation** | Not enough data | 8.2 (14 reviews) | Not enough data | | **Named entity recognition** | Not enough data | 7.3 (11 reviews) | Not enough data | | **Keyphrase Extraction** | Not enough data | 8.7 (15 reviews) | Not enough data | | **Topic Analysis** | Not enough data | 8.3 (17 reviews) | Not enough data | | **Sentiment Analysis** | Not enough data | 8.8 (12 reviews) | Not enough data | | **Language Identification** | Not enough data | 7.9 (12 reviews) | Not enough data | | **Syntax/Part of Speech Parsing** | Not enough data | 8.7 (14 reviews) | Not enough data | #### Customization | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Pre-Built Parameterization** | Not enough data | 8.3 (11 reviews) | Not enough data | | **Custom Extension** | Not enough data | Feature Not Available | Not enough data | | **Compositionality** | Not enough data | Feature Not Available | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Proactive Customer Retention | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.7/10 | 48 | | **Relative Insight** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Platform | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Health Score** | 8.5 (45 reviews) | Not enough data | Not enough data | | **Customer Profiles** | 9.1 (45 reviews) | Not enough data | Not enough data | | **Notifications** | 8.9 (45 reviews) | Not enough data | Not enough data | #### Predictions | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Service Quality Assurance** | 8.9 (44 reviews) | Not enough data | Not enough data | | **Analytics** | 8.7 (45 reviews) | Not enough data | Not enough data | | **Revenue Impact** | Feature Not Available | Not enough data | Not enough data | | **Artificial Intelligence** | 8.4 (44 reviews) | Not enough data | Not enough data | | **Sentiment** | 8.9 (46 reviews) | Not enough data | Not enough data | | **Retention** | 8.7 (46 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **AI Text Generation** | 8.5 (8 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 8.8 (8 reviews) | Not enough data | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.4/10 | 157 | | **Relative Insight** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Generative AI | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Process | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Mentions** | 8.7 (133 reviews) | Not enough data | Not enough data | | **Tickets** | 8.3 (97 reviews) | Not enough data | Not enough data | | **Macros** | 8.4 (73 reviews) | Not enough data | Not enough data | #### Channels | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Email** | 8.5 (67 reviews) | Not enough data | Not enough data | | **Social** | 8.8 (136 reviews) | Not enough data | Not enough data | | **Live Chat** | Feature Not Available | Not enough data | Not enough data | | **Phone** | Feature Not Available | Not enough data | Not enough data | | **Text** | 8.2 (51 reviews) | Not enough data | Not enough data | #### Insight | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Surveys** | 8.3 (69 reviews) | Not enough data | Not enough data | | **Reporting** | 8.3 (123 reviews) | Not enough data | Not enough data | | **Visitor Activity** | 8.1 (50 reviews) | Not enough data | Not enough data | | **Help Desk** | Feature Not Available | Not enough data | Not enough data | ### SAP Store | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | N/A | N/A | | **Relative Insight** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Agentic AI - SAP Store | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Genesys AppFoundry Marketplace | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | N/A | N/A | | **Relative Insight** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Agentic AI - Genesys AppFoundry Marketplace | Feature | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to Qualtrics Customer Experience (9):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Unique to Relative Insight (2):** [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Unique to AskNicely (1):** [Experience Management Software](https://www.g2.com/categories/experience-management) --- ## Reviewer Demographics ### By Company Size | Segment | Qualtrics Customer Experience | Relative Insight | AskNicely | |---|---|---|---| | **Small-Business** | 12.7% | 41.8% | 43.4% | | **Mid-Market** | 35.8% | 30.9% | 47.9% | | **Enterprise** | 51.5% | 27.3% | 8.7% | ### By Industry #### Qualtrics Customer Experience - **Information Technology and Services:** 10.4% - **Higher Education:** 6.9% - **Computer Software:** 5.3% - **Marketing and Advertising:** 5.3% - **Education Management:** 5.3% - **Telecommunications:** 4.4% - **Financial Services:** 4.2% - **Insurance:** 3.3% - **Market Research:** 2.8% - **Banking:** 2.8% - **Other:** 49.3% #### Relative Insight - **Marketing and Advertising:** 30.9% - **Market Research:** 16.4% - **Automotive:** 5.5% - **Management Consulting:** 5.5% - **Pharmaceuticals:** 5.5% - **Public Relations and Communications:** 5.5% - **Retail:** 3.6% - **Information Technology and Services:** 3.6% - **Higher Education:** 3.6% - **Music:** 1.8% - **Other:** 18.2% #### AskNicely - **Computer Software:** 12.4% - **Information Technology and Services:** 8.7% - **Internet:** 5.3% - **Health, Wellness and Fitness:** 5.1% - **Marketing and Advertising:** 4.2% - **Hospital & Health Care:** 4.2% - **Financial Services:** 3.4% - **Consumer Services:** 2.9% - **Telecommunications:** 2.5% - **Real Estate:** 2.5% - **Other:** 48.9% --- ## Alternatives ### Alternatives to Qualtrics Customer Experience - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1736 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews) ### Alternatives to Relative Insight - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (519 reviews) - [Chattermill](https://www.g2.com/products/chattermill/reviews) — 4.5/5 stars (236 reviews) - [Canvs](https://www.g2.com/products/canvs-ai-canvs/reviews) — 4.3/5 stars (147 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) - [SAS Viya](https://www.g2.com/products/sas-sas-viya/reviews) — 4.3/5 stars (799 reviews) ### Alternatives to AskNicely - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1736 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews) --- ## Top Discussions ### Qualtrics Customer Experience - Title: [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case" - Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment > **Top comment:** "It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data. Provides the summary for next..." - Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. " - Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote > **Top comment:** "good work " - Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data" ### Relative Insight No discussions available for this product. ### AskNicely - Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote > **Top comment:** "Hi Lou, You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..." - Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..." - Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..." - Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..." - Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/qualtrics-customer-experience-vs-relative-insight-vs-asknicely)