Compare Qualtrics Customer Experience and Relative Insight 
At a Glance
Market Segments
Enterprise (51.6% of reviews)
Small-Business (41.8% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Qualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansRelative Insight
Star Rating
(57)4.5 out of 5
Market Segments
Small-Business (41.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in providing a comprehensive platform for capturing customer feedback across multiple channels. Users appreciate the ability to gather insights from emails, surveys, SMS, websites, apps, and social media, all consolidated in one place, which enhances decision-making.
- Users say that Relative Insight stands out for its flexibility in handling various projects and variables. Reviewers highlight its capability to uncover interesting insights, particularly when analyzing differences between groups, making it a valuable tool for nuanced data exploration.
- According to verified reviews, Qualtrics Customer Experience offers a user-friendly dashboard that simplifies data visualization and reporting. Users find the numerous options available for accomplishing tasks particularly beneficial, allowing them to tailor their approach to meet specific needs.
- Reviewers mention that Relative Insight provides exceptional support, with account managers being described as "super helpful" and always available. This level of customer service contributes to a positive user experience, especially for those navigating complex analyses.
- G2 reviewers highlight that while Qualtrics Customer Experience has a higher overall satisfaction score, it faces challenges with setup ease compared to Relative Insight. Users note that the latter has a more straightforward implementation process, which can be crucial for teams looking to get started quickly.
- Users report that both platforms are effective in meeting their requirements, but Qualtrics Customer Experience has a slight edge in overall quality and satisfaction metrics. The platform's robust features and actionable insights are frequently praised, making it a strong contender for enterprises seeking comprehensive customer experience solutions.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Relative Insight
Software-as-a-Service
Contact Us
Access for an unlimited number of users to intelligent text analysis for survey open-ends, social listening conversations, customer service transcripts and reviews. Pricing is based on the number of connected data sources.
- AI-powered topic, phrase, word, emotion and grammar tagging
- Exportable charts & visualizations
- Direct data source integrations
Free Trial
Qualtrics Customer Experience
No trial information availableRelative Insight
Free Trial is available
Ratings
Meets Requirements
8.6
601
8.4
38
Ease of Use
8.4
604
8.3
37
Ease of Setup
7.6
361
8.2
12
Ease of Admin
8.0
350
7.9
12
Quality of Support
8.5
568
9.8
38
Has the product been a good partner in doing business?
8.5
342
9.4
13
Product Direction (% positive)
8.6
578
8.7
36
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
112
Not enough data
8.9
109
Not enough data
8.8
106
Not enough data
7.7
61
Not enough data
Customization
8.4
95
Not enough data
8.4
102
Not enough data
8.6
95
Not enough data
8.4
92
Not enough data
Generative AI
8.3
11
Not enough data
7.7
11
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
Not enough data
8.6
100
Not enough data
8.3
119
Not enough data
Feedback Analysis
8.3
103
Not enough data
8.4
105
Not enough data
8.7
104
Not enough data
Feedback Sources
8.3
95
Not enough data
9.1
122
Not enough data
8.5
83
Not enough data
8.7
86
Not enough data
Generative AI
7.7
10
Not enough data
7.5
10
Not enough data
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
7.8
13
Not enough data
8.7
13
Not enough data
8.7
10
Data
Not enough data
8.6
14
Not enough data
7.4
17
Analysis
Not enough data
8.2
14
Not enough data
7.3
11
Not enough data
8.7
15
Not enough data
8.3
17
Not enough data
8.8
12
Not enough data
7.9
12
Not enough data
8.7
14
Customization
Not enough data
8.3
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Relative Insight are categorized as Feedback Analytics
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Relative Insight is categorized as Text Analysis
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Relative Insight
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Marketing and Advertising
30.9%
Market Research
16.4%
Automotive
5.5%
Management Consulting
5.5%
Pharmaceuticals
5.5%
Other
36.4%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
Relative Insight has no discussions with answers
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