Compare Qualtrics Customer Experience and QuestionPro CX 
At a Glance
Market Segments
Enterprise (51.6% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Qualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansQuestionPro CX
Star Rating
(11)4.9 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about QuestionPro CXQualtrics Customer Experience vs QuestionPro CX
When assessing the two solutions, reviewers found QuestionPro CX easier to use, set up, and administer. Reviewers also preferred doing business with QuestionPro CX overall.
- Reviewers felt that QuestionPro CX meets the needs of their business better than Qualtrics Customer Experience.
- When comparing quality of ongoing product support, reviewers felt that QuestionPro CX is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Qualtrics Customer Experience over QuestionPro CX.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
QuestionPro CX
No pricing availableFree Trial
Qualtrics Customer Experience
No trial information availableQuestionPro CX
No trial information availableRatings
Meets Requirements
8.6
601
9.5
7
Ease of Use
8.4
604
9.6
9
Ease of Setup
7.6
361
9.5
7
Ease of Admin
8.0
350
9.3
5
Quality of Support
8.5
568
9.0
5
Has the product been a good partner in doing business?
8.5
342
9.3
5
Product Direction (% positive)
8.6
578
8.5
8
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
112
8.8
7
8.9
109
9.3
7
8.8
106
9.3
7
7.7
61
9.0
7
Customization
8.4
95
9.2
6
8.4
102
9.2
6
8.6
95
9.0
7
8.4
92
9.2
6
Generative AI
8.3
11
8.9
6
7.7
11
8.9
6
Agentic AI - Experience Management
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
Not enough data
8.6
100
Not enough data
8.3
119
Not enough data
Feedback Analysis
8.3
103
Not enough data
8.4
105
Not enough data
8.7
104
Not enough data
Feedback Sources
8.3
95
Not enough data
9.1
122
Not enough data
8.5
83
Not enough data
8.7
86
Not enough data
Generative AI
7.7
10
Not enough data
7.5
10
Not enough data
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and QuestionPro CX are categorized as Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
QuestionPro CX has no unique categories
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
QuestionPro CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Non-Profit Organization Management
30.0%
Translation and Localization
10.0%
Research
10.0%
Real Estate
10.0%
Market Research
10.0%
Other
30.0%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
QuestionPro CX has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
