Compare Qualtrics Customer Experience and QuestionPro 
At a Glance
Market Segments
Enterprise (51.6% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
Contact Us
Free
Qualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansQuestionPro
Star Rating
(1,118)4.5 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that QuestionPro excels in user satisfaction, with many praising its intuitive onboarding process and quick implementation. Users appreciate the platform's advanced survey logic and the ability to create tailored reports that meet specific needs.
- Users say that Qualtrics Customer Experience offers impressive flexibility, allowing for highly customized surveys with advanced logic and segmentation. This capability is particularly noted for its deep insights into customer feedback, making it a strong choice for organizations focused on detailed analytics.
- Reviewers mention that QuestionPro's support for GDPR-compliant data collection is a significant advantage, especially for users in healthcare and biotech sectors. This feature, combined with its robust survey options, makes it a preferred choice for small businesses.
- According to verified reviews, Qualtrics shines in its analytics and reporting capabilities, which help users easily collect and act on customer experience data across various touchpoints. This makes it particularly valuable for larger enterprises looking for comprehensive insights.
- G2 reviewers highlight that QuestionPro has a higher overall satisfaction score, reflecting its strong performance in areas like ease of use and quality of support. Users frequently commend the platform for its user-friendly interface and responsive customer service.
- Users note that while Qualtrics provides powerful features, some find it less accessible due to its complex setup process. In contrast, QuestionPro's straightforward setup is often cited as a key benefit, making it easier for teams to get started quickly.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
QuestionPro
Essentials
Free
Unbeatable features that support businesses long term needs.
- No credit card required
- 25+ question types
- Customize to your brand colors
Free Trial
Qualtrics Customer Experience
No trial information availableQuestionPro
Free Trial is available
Ratings
Meets Requirements
8.6
601
9.0
841
Ease of Use
8.4
604
8.8
856
Ease of Setup
7.6
361
9.0
508
Ease of Admin
8.0
350
8.9
382
Quality of Support
8.5
568
8.9
739
Has the product been a good partner in doing business?
8.5
342
9.1
362
Product Direction (% positive)
8.6
578
8.4
795
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
112
Not enough data
8.9
109
Not enough data
8.8
106
Not enough data
7.7
61
Not enough data
Customization
8.4
95
Not enough data
8.4
102
Not enough data
8.6
95
Not enough data
8.4
92
Not enough data
Generative AI
8.3
11
Not enough data
7.7
11
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
Not enough data
8.6
100
Not enough data
8.3
119
Not enough data
Feedback Analysis
8.3
103
Not enough data
8.4
105
Not enough data
8.7
104
Not enough data
Feedback Sources
8.3
95
Not enough data
9.1
122
Not enough data
8.5
83
Not enough data
8.7
86
Not enough data
Generative AI
7.7
10
Not enough data
7.5
10
Not enough data
Survey Management
Not enough data
9.0
651
Not enough data
9.1
658
Not enough data
8.5
567
Not enough data
8.9
610
Survey Customization
Not enough data
8.8
586
Not enough data
8.5
563
Not enough data
8.4
485
Not enough data
8.3
429
Survey Insights
Not enough data
8.7
626
Not enough data
8.2
400
Not enough data
8.9
604
Not enough data
8.6
522
Agentic AI - Survey
Not enough data
7.6
47
Not enough data
7.5
53
Not enough data
7.7
52
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance reviews
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Core Features - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
People Analytics - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Improvement - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and QuestionPro are categorized as Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
QuestionPro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Non-Profit Organization Management
24.1%
Higher Education
14.0%
Education Management
6.0%
Research
4.9%
Market Research
4.0%
Other
47.2%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
How to reach out to support team? How do I reset my password?
3 Comments
MC
You can get in touch with our support team by clicking on the following link: https://www.QuestionPro.com/info/contactUs.html
They will definitely resolve...Read more
Why don't you have formulas to calculate values between two fields?
2 Comments
TD
Actually, I have Grammarly for free right now. That's all I can afford.
Calculating between two fields in so many applications (APPS) would be very...Read more
What will are the new developments
2 Comments
TD
Will and are, are both the same. Use one word or the other:
What are the new developments? or What will the new developments be?
I have no idea.Read more
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