# Qualtrics Customer Experience vs Qualtrics Employee Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Qualtrics Employee Experience excels in **ease of use** , with users highlighting its intuitive interface that simplifies data collection and analysis. One user mentioned, "This tool makes it easy for us to collect data and helps us save time."
- **Users say** that Qualtrics Customer Experience offers robust **dashboard and reporting tools** that provide clear, actionable insights. Reviewers appreciate the ability to capture customer feedback from multiple channels, making it a versatile choice for organizations.
- **According to verified reviews** , Qualtrics Employee Experience stands out for its **exceptional customer support**. Users have noted that even when they encounter challenges, the support team is readily available to assist, enhancing the overall user experience.
- **Reviewers mention** that while Qualtrics Customer Experience has a slightly lower rating for **ease of setup** , it still provides multiple options for data collection, which users find beneficial. One user stated, "The number of options to do the same idea is so useful at times."
- **G2 reviewers highlight** that Qualtrics Employee Experience is particularly effective in aggregating employee feedback into major themes without compromising anonymity, making it a preferred choice for organizations focused on employee engagement.
- **Users report** that Qualtrics Customer Experience's ability to integrate data from various sources, including social media and apps, enhances its functionality, although some users feel that the platform could improve in terms of user-friendliness compared to its employee-focused counterpart.



| | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 751 | 462 | 
| **Largest Market Segment** | Enterprise (51.5% of reviews) | Enterprise (47.3% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

### Qualtrics Employee Experience

Pros:
- Ease of Use (6 reviews)
- Data Management (4 reviews)

Cons:
- Difficult Usability (3 reviews)
- Learning Curve (3 reviews)

---
## Ratings Comparison
| Rating | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
  | **Meets Requirements** | 8.6 (602 reviews) | 8.8 (366 reviews) | 
  | **Ease of Use** | 8.4 (605 reviews) | 8.6 (367 reviews) | 
  | **Ease of Setup** | 7.6 (362 reviews) | 8.2 (166 reviews) | 
  | **Ease of Admin** | 7.9 (349 reviews) | 8.2 (167 reviews) | 
  | **Quality of Support** | 8.5 (569 reviews) | 8.6 (318 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (341 reviews) | 8.6 (153 reviews) | 
  | **Product Direction (% positive)** | 8.6 (579 reviews) | 7.6 (348 reviews) | 

---
## Pricing

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

### Qualtrics Employee Experience

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.3/10 | 86 |
| **Qualtrics Employee Experience** | N/A | N/A |

#### Social Analytics

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Competitor Analysis** | 8.2 (59 reviews) | Not enough data | 
| **Follower Analysis** | 8.2 (65 reviews) | Not enough data | 
| **Post Performance** | 8.5 (68 reviews) | Not enough data | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Report Customizability** | 8.2 (72 reviews) | Not enough data | 
| **Report Exporting** | 8.2 (73 reviews) | Not enough data | 
| **Scalability** | 8.3 (71 reviews) | Not enough data | 
| **White Label** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Exit Interview Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Qualtrics Employee Experience** | 8.9/10 | 72 |

#### Basics

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Interoperability** | Not enough data | 8.8 (57 reviews) | 
| **Performance** | Not enough data | 9.1 (60 reviews) | 
| **Mobility** | Not enough data | 8.5 (55 reviews) | 
| **Internationalization** | Not enough data | 9.0 (54 reviews) | 

#### Content

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Content Management** | Not enough data | 8.8 (57 reviews) | 
| **Content Library** | Not enough data | 8.9 (55 reviews) | 
| **Content Creation** | Not enough data | 9.0 (58 reviews) | 

#### Data

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Platform Search** | Not enough data | 8.9 (57 reviews) | 
| **Alerts and Notifications** | Not enough data | 8.9 (57 reviews) | 
| **Visualization** | Not enough data | 9.1 (59 reviews) | 

#### Agentic AI - Exit Interview Management

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.8/10 | 44 |
| **Qualtrics Employee Experience** | N/A | N/A |

#### Quality Assurance

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Evaluation** | 9.1 (37 reviews) | Not enough data | 
| **Calibration** | 8.8 (36 reviews) | Not enough data | 
| **Reports** | 8.4 (38 reviews) | Not enough data | 

#### Engagement

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Feedback** | 8.4 (39 reviews) | Not enough data | 
| **Dashboards** | 8.8 (39 reviews) | Not enough data | 
| **Training** | 8.7 (35 reviews) | Not enough data | 

#### Performance

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Integrations** | 8.7 (34 reviews) | Not enough data | 
| **Compliance** | 9.3 (35 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.4/10 | 138 |
| **Qualtrics Employee Experience** | N/A | N/A |

#### Analytics

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.1 (111 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (109 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.8 (105 reviews) | Not enough data | 
| **Gamification** | 7.7 (60 reviews) | Not enough data | 

#### Customization

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Stakeholder Management** | 8.4 (94 reviews) | Not enough data | 
| **Multilanguage Support** | 8.4 (101 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.6 (94 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.4 (91 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **AI Text Generation** | 8.3 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (11 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.3/10 | 132 |
| **Qualtrics Employee Experience** | N/A | N/A |

#### Feedback Management

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Tagging** | 8.3 (92 reviews) | Not enough data | 
| **Segmentation** | 8.6 (99 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.3 (118 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Thematic Analysis** | 8.3 (102 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (104 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.7 (103 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Online Reviews** | 8.3 (94 reviews) | Not enough data | 
| **Surveys** | 9.0 (121 reviews) | Not enough data | 
| **Social Media** | 8.4 (82 reviews) | Not enough data | 
| **Customer Service Channels** | 8.7 (85 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **AI Text Generation** | 7.7 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (10 reviews) | Not enough data | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 7.8/10 | 97 |
| **Qualtrics Employee Experience** | N/A | N/A |

#### Monitoring & Listening

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Social Measurement** | 8.4 (82 reviews) | Not enough data | 
| **Influencer Identification** | 7.7 (72 reviews) | Not enough data | 
| **Brand Monitoring** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Sentiment Analysis** | 7.2 (81 reviews) | Not enough data | 
| **Social Reporting** | 7.8 (83 reviews) | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

### 360 Feedback Software

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Qualtrics Employee Experience** | 9.0/10 | 50 |

#### Performance reviews

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **customizable forms** | Not enough data | 9.1 (42 reviews) | 
| **360 reviews** | Not enough data | 9.3 (42 reviews) | 

#### Feedback

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **requesting feedback** | Not enough data | 8.9 (42 reviews) | 
| **continuous feedback** | Not enough data | 8.9 (41 reviews) | 

#### Data

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Dashboard and Reporting** | Not enough data | 8.9 (44 reviews) | 
| **Historical Analysis** | Not enough data | 9.2 (41 reviews) | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.7/10 | 48 |
| **Qualtrics Employee Experience** | N/A | N/A |

#### Platform

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Health Score** | 8.5 (45 reviews) | Not enough data | 
| **Customer Profiles** | 9.1 (45 reviews) | Not enough data | 
| **Notifications** | 8.9 (45 reviews) | Not enough data | 

#### Predictions

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (44 reviews) | Not enough data | 
| **Analytics** | 8.7 (45 reviews) | Not enough data | 
| **Revenue Impact** | Feature Not Available | Not enough data | 
| **Artificial Intelligence** | 8.4 (44 reviews) | Not enough data | 
| **Sentiment** | 8.9 (46 reviews) | Not enough data | 
| **Retention** | 8.7 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **AI Text Generation** | 8.5 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.4/10 | 157 |
| **Qualtrics Employee Experience** | N/A | N/A |

#### Generative AI

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Mentions** | 8.7 (133 reviews) | Not enough data | 
| **Tickets** | 8.3 (97 reviews) | Not enough data | 
| **Macros** | 8.4 (73 reviews) | Not enough data | 

#### Channels

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Email** | 8.5 (67 reviews) | Not enough data | 
| **Social** | 8.8 (136 reviews) | Not enough data | 
| **Live Chat** | Feature Not Available | Not enough data | 
| **Phone** | Feature Not Available | Not enough data | 
| **Text** | 8.2 (51 reviews) | Not enough data | 

#### Insight

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Surveys** | 8.3 (69 reviews) | Not enough data | 
| **Reporting** | 8.3 (123 reviews) | Not enough data | 
| **Visitor Activity** | 8.1 (50 reviews) | Not enough data | 
| **Help Desk** | Feature Not Available | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Qualtrics Employee Experience** | N/A | N/A |

#### Generative AI

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Qualtrics Employee Experience** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Qualtrics Employee Experience** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Qualtrics Employee Experience** | 8.5/10 | 281 |

#### Platform Basics

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | 8.4 (174 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.4 (221 reviews) | 
| **Interoperability** | Not enough data | 8.6 (85 reviews) | 

#### Platform Content

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 8.8 (180 reviews) | 
| **Survey Customization** | Not enough data | 8.8 (221 reviews) | 
| **Goal and Challenge Creation** | Not enough data | Feature Not Available | 
| **Science-based templates** | Not enough data | 8.7 (82 reviews) | 

#### Platform Additional Functionality

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Employee Segmenting** | Not enough data | Feature Not Available | 
| **Goal and Challenge Creation** | Not enough data | Feature Not Available | 
| **Peer Recognition** | Not enough data | Feature Not Available | 
| **Social Feedback Portal** | Not enough data | 8.4 (153 reviews) | 

#### Platform

| Feature | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Customization ** | Not enough data | 8.4 (140 reviews) | 
| **Integration APIs** | Not enough data | 8.3 (81 reviews) | 
| **Internationalization** | Not enough data | 8.6 (99 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (129 reviews) | 
| **Dashboards** | Not enough data | 8.5 (141 reviews) | 

---
## Categories
**Shared Categories (1):** [SAP Store Software](https://www.g2.com/categories/sap-store)

**Unique to Qualtrics Customer Experience (8):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

**Unique to Qualtrics Employee Experience (3):** [360 Feedback Software](https://www.g2.com/categories/360-feedback-software), [Exit Interview Management Software](https://www.g2.com/categories/exit-interview-management), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)


---
## Reviewer Demographics

### By Company Size

| Segment | Qualtrics Customer Experience | Qualtrics Employee Experience | 
|---|---|---|
| **Small-Business** | 12.7% | 15.2% | 
| **Mid-Market** | 35.8% | 37.5% | 
| **Enterprise** | 51.5% | 47.3% | 

### By Industry

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

#### Qualtrics Employee Experience

- **Higher Education:** 19.3%
- **Information Technology and Services:** 12.3%
- **Hospital & Health Care:** 6.3%
- **Education Management:** 5.2%
- **Market Research:** 4.7%
- **Financial Services:** 3.6%
- **Computer Software:** 3.4%
- **Marketing and Advertising:** 2.7%
- **Non-Profit Organization Management:** 2.7%
- **Hospitality:** 2.2%
- **Other:** 37.7%

---
## Alternatives

### Alternatives to Qualtrics Customer Experience

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- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23503 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1746 reviews)
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- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)

### Alternatives to Qualtrics Employee Experience

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- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [WorkTango](https://www.g2.com/products/worktango/reviews) — 4.7/5 stars (1328 reviews)
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---
## Top Discussions

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

### Qualtrics Employee Experience

- Title: [what is the best browser platform for creating surveys with qualtrix?](https://www.g2.com/discussions/what-is-the-best-browser-platform-for-creating-surveys-with-qualtrix) — 2 comments, 1 upvote
  > **Top comment:** "We used Chrome for the admin & creation of our survey with no issues. Since the survey can be completed by a smartphone or computer, I'm sure other browsers..."
- Title: [What is qualtrics experience management?](https://www.g2.com/discussions/what-is-qualtrics-experience-management) — 1 comment
  > **Top comment:** "Platform that helps businesses to understand and improve the experiences of their customers and employees. By using data and feedback to drive..."
- Title: [how can i  create personalised email on your site](https://www.g2.com/discussions/15952-how-can-i-create-personalised-email-on-your-site) — 1 comment, 1 upvote
  > **Top comment:** "I don't know the answer to this but placing a reply here so I no longer receive emails asking me to answer. Sorry I couldn't be of help. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/qualtrics-customer-experience-vs-qualtrics-employee-experience)