Compare Qualtrics Customer Experience and dropthought 
At a Glance
Market Segments
Enterprise (51.6% of reviews)
Mid-Market (74.6% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Qualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansdropthought
Star Rating
(71)4.6 out of 5
Market Segments
Mid-Market (74.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about dropthoughtSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in providing comprehensive insights, with users praising its ability to capture feedback from various channels like emails, surveys, and social media. The platform's dashboards are highlighted for their clarity and actionable insights, making decision-making easier.
- Users say that dropthought stands out for its clean user interface and distinct functionalities that simplify the user experience. Many appreciate the platform's intuitive design, which allows them to navigate features without needing extensive assistance.
- Reviewers mention that while Qualtrics offers a wide range of options for data collection, some users find it challenging to configure the platform to meet their specific workflow needs. This can lead to a steeper learning curve compared to dropthought, which is noted for its straightforward setup process.
- According to verified reviews, dropthought's customer support is frequently praised for being attentive and quick to resolve issues. Users appreciate the guidance provided by the staff, which enhances their overall experience and satisfaction with the product.
- G2 reviewers highlight that while Qualtrics has a larger market presence and a higher overall satisfaction score, dropthought's users report a slightly better experience in terms of ease of use and setup. This suggests that dropthought may be more suitable for teams looking for a less complex solution.
- Users report that both platforms have their strengths, but Qualtrics shines in its ability to provide detailed analytics and reporting tools, which are essential for larger enterprises. In contrast, dropthought is favored by mid-market users for its simplicity and effective feedback quality, focusing on actionable insights rather than sheer volume.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
dropthought
No pricing availableFree Trial
Qualtrics Customer Experience
No trial information availabledropthought
Free Trial is available
Ratings
Meets Requirements
8.6
601
8.9
52
Ease of Use
8.4
604
9.0
54
Ease of Setup
7.6
361
9.1
33
Ease of Admin
8.0
350
8.8
31
Quality of Support
8.5
568
9.1
52
Has the product been a good partner in doing business?
8.5
342
9.5
31
Product Direction (% positive)
8.6
578
9.1
53
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
112
8.5
25
8.9
109
8.7
21
8.8
106
8.7
21
7.7
61
7.7
17
Customization
8.4
95
8.2
19
8.4
102
7.8
18
8.6
95
8.0
18
8.4
92
8.2
18
Generative AI
8.3
11
7.5
10
7.7
11
7.3
10
Agentic AI - Experience Management
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
8.4
34
8.6
100
8.7
37
8.3
119
8.8
39
Feedback Analysis
8.3
103
8.8
33
8.4
105
8.5
32
8.7
104
9.0
34
Feedback Sources
8.3
95
8.7
32
9.1
122
9.1
40
8.5
83
8.5
32
8.7
86
8.8
33
Generative AI
7.7
10
8.0
15
7.5
10
8.2
15
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.9
20
Not enough data
9.1
24
Not enough data
8.6
18
Platform Content
Not enough data
8.9
23
Not enough data
9.0
24
Not enough data
8.7
21
Not enough data
7.7
19
Platform Additional Functionality
Not enough data
8.8
23
Not enough data
8.7
21
Not enough data
8.2
19
Not enough data
8.3
21
Platform
Not enough data
8.6
18
Not enough data
8.2
15
Not enough data
8.7
15
Not enough data
8.3
20
Not enough data
8.9
20
Not enough data
8.5
17
Not enough data
8.9
21
Not enough data
9.1
21
Categories
Categories
Shared Categories
Qualtrics Customer Experience and dropthought are categorized as Feedback Analytics and Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
dropthought is categorized as Employee Engagement
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
dropthought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Financial Services
38.0%
Sports
8.5%
Telecommunications
7.0%
Investment Management
5.6%
Automotive
4.2%
Other
36.6%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
What is dropthought used for?
1 Comment
Official Response from dropthought
Dropthought is a real-time experience management platform that helps organizations to understand, manage and improve the experiences of their customers,...Read more
dropthought has no more discussions with answers
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