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At a Glance
Market Segments
Mid-Market (70.7% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Contact Us
$0.00
Qualified
Star Rating
(1,344)4.9 out of 5
Market Segments
Mid-Market (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
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Browse all 3 pricing plansZoho Desk
Star Rating
(7,132)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while Zoho Desk offers a solid set of features for small businesses, Qualified excels in providing a more intuitive user experience, reflected in its higher Ease of Use score of 9.2 compared to Zoho Desk's 8.5.
- Reviewers mention that Qualified's Quality of Support is exceptional, scoring 9.9, with many users highlighting the responsiveness and helpfulness of their support team, whereas Zoho Desk's support, scoring 8.3, has received mixed reviews regarding response times.
- G2 users indicate that Qualified's AI capabilities, particularly in AI Text Generation and AI Text Summarization, are superior, with scores of 9.1, while Zoho Desk lags behind with scores of 8.0 in both areas, suggesting a more advanced implementation of AI features in Qualified.
- Users on G2 report that Qualified's customization options are robust, scoring 9.4, allowing for tailored solutions that meet specific business needs, while Zoho Desk's customization score of 8.2 indicates less flexibility in this area.
- Reviewers say that the pop-up chat feature in Qualified, scoring 9.7, is highly effective for real-time customer engagement, whereas Zoho Desk's pop-up chat, with a score of 8.8, is seen as less user-friendly and effective.
- Users report that Qualified's Lead Development capabilities, scoring 9.5, provide a more streamlined process for managing leads compared to Zoho Desk's score of 8.4, which some users find less efficient in tracking and nurturing leads.
Pricing
Entry-Level Pricing
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Qualified
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
9.6
1,081
8.7
5,665
Ease of Use
9.2
1,090
8.5
5,743
Ease of Setup
9.2
790
8.1
5,018
Ease of Admin
9.2
783
8.3
4,725
Quality of Support
9.9
1,081
8.3
5,095
Has the product been a good partner in doing business?
9.9
800
8.4
4,266
Product Direction (% positive)
9.9
1,013
8.9
5,430
Features by Category
Ticket and Case Management
Not enough data
8.6
3319
|
Verified
Not enough data
8.5
3289
|
Verified
Not enough data
8.3
3064
|
Verified
Not enough data
8.3
2912
|
Verified
Not enough data
8.2
2628
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
Not enough data
8.3
2853
|
Verified
Not enough data
8.6
3071
|
Verified
Not enough data
8.2
2384
|
Verified
Not enough data
8.0
2144
|
Verified
Not enough data
7.8
1906
|
Verified
Platform
Not enough data
8.1
2277
|
Verified
9.4
563
|
Verified
8.2
2726
|
Verified
Not enough data
8.4
2825
|
Verified
Not enough data
8.1
2242
|
Verified
Not enough data
8.2
2785
|
Verified
Not enough data
8.4
2942
|
Verified
Messenger
9.2
349
|
Verified
Not enough data
9.1
374
|
Verified
Not enough data
9.6
430
|
Verified
Not enough data
9.3
392
|
Verified
Not enough data
Channels
Feature Not Available
Not enough data
9.6
403
|
Verified
Not enough data
7.3
172
Not enough data
Feature Not Available
Not enough data
8.5
173
|
Verified
Not enough data
Customers
9.4
378
|
Verified
Not enough data
9.4
332
|
Verified
Not enough data
9.2
390
|
Verified
Not enough data
9.5
378
|
Verified
Not enough data
9.4
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
8.5
36
Not enough data
8.4
33
Not enough data
8.8
37
Not enough data
8.9
38
Not enough data
9.0
38
Not enough data
8.5
35
Not enough data
8.6
34
Not enough data
Lead Facilitation
9.5
72
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.6
76
|
Verified
Not enough data
Organization
9.2
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.3
63
|
Verified
Not enough data
Performance Analysis
9.0
45
|
Verified
Not enough data
9.5
48
|
Verified
Not enough data
Sales Analysis
8.7
44
|
Verified
Not enough data
8.8
42
|
Verified
Not enough data
Generative AI
9.5
44
Not enough data
9.6
41
Not enough data
Agentic AI - AI Sales Assistant
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Not enough data
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Data Availability
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Not enough data
Platform Additional Functionality
9.5
199
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Not enough data
Responses
9.7
35
Not enough data
9.6
36
Not enough data
9.6
34
Not enough data
Automation - AI Agents
9.7
29
Not enough data
9.3
29
Not enough data
9.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
33
Not enough data
9.7
34
Not enough data
9.9
34
Not enough data
Autonomy - AI Agents
9.5
32
Not enough data
9.5
31
Not enough data
9.8
30
Not enough data
9.4
30
Not enough data
Generative AI
9.6
29
Not enough data
9.6
29
Not enough data
Responses
9.4
521
Not enough data
9.5
501
Not enough data
9.6
531
Not enough data
9.3
447
Not enough data
9.0
361
Not enough data
Platform
9.7
544
Not enough data
9.5
532
Not enough data
9.4
506
Not enough data
9.3
526
Not enough data
9.2
413
Not enough data
9.4
468
Not enough data
9.5
482
Not enough data
Generative AI
9.0
177
Not enough data
8.9
172
Not enough data
Notifications
9.3
215
Not enough data
9.2
201
Not enough data
9.5
218
Not enough data
Settings
9.4
218
Not enough data
9.5
225
Not enough data
9.5
215
Not enough data
Personalization
9.4
219
Not enough data
9.5
202
Not enough data
Integrations
9.4
214
Not enough data
9.6
236
Not enough data
7.8
150
Not enough data
8.6
181
Not enough data
8.9
182
Not enough data
Generative AI
9.0
111
Not enough data
8.9
99
Not enough data
8.4
89
Not enough data
8.7
89
Not enough data
8.3
84
Not enough data
Agentic AI - Online Appointment Scheduling
9.4
25
Not enough data
9.4
24
Not enough data
9.6
25
Not enough data
Integrations
8.5
112
Not enough data
9.1
130
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
153
Not enough data
Branding & Customizatio
9.2
142
Not enough data
9.3
136
Not enough data
9.2
120
Not enough data
Automatic Rules & Configurations
9.5
149
Not enough data
9.5
140
Not enough data
9.2
137
Not enough data
Agentic AI - Business Scheduling
9.4
14
Not enough data
9.5
13
Not enough data
Generative AI
9.3
48
Not enough data
9.3
47
Not enough data
Agentic AI - Bot Platforms
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Not enough data
Generative AI
9.1
152
7.9
176
9.1
148
8.0
178
8.5
103
7.8
177
Communication
9.7
646
|
Verified
8.8
718
|
Verified
9.4
629
|
Verified
8.7
758
|
Verified
8.7
386
8.6
659
9.4
484
|
Verified
8.6
632
|
Verified
9.2
418
|
Verified
8.3
356
Internal Use
9.4
563
|
Verified
8.2
2726
|
Verified
9.3
516
|
Verified
8.5
361
9.5
566
|
Verified
8.4
456
9.3
524
|
Verified
8.7
712
|
Verified
9.1
410
|
Verified
8.7
692
|
Verified
9.3
507
|
Verified
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Automation
9.3
62
Not enough data
8.8
55
Not enough data
8.0
49
Not enough data
9.6
67
Not enough data
9.0
62
Not enough data
Autonomy
8.8
61
Not enough data
9.1
60
Not enough data
9.0
63
Not enough data
8.8
61
Not enough data
Outbound Sales
9.3
56
Not enough data
9.0
54
Not enough data
8.4
49
Not enough data
9.2
58
Not enough data
9.1
55
Not enough data
Inbound Sales
9.0
61
Not enough data
9.5
62
Not enough data
8.8
55
Not enough data
9.6
66
Not enough data
9.3
65
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualified and Zoho Desk are categorized as Live Chat
Unique Categories
Reviews
Reviewers' Company Size
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.7%
Information Technology and Services
19.2%
Computer & Network Security
4.2%
Marketing and Advertising
4.1%
Financial Services
3.2%
Other
25.6%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Discussions
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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