Compare Qualified and Zoho Desk 
At a Glance
Market Segments
Mid-Market (70.1% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Contact Us
$0.00
Qualified
Star Rating
(1,456)4.9 out of 5
Market Segments
Mid-Market (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansZoho Desk
Star Rating
(7,441)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in its flexibility to create custom fields and workflows, making it a strong choice for businesses that require tailored solutions. Users appreciate the automated replies and notifications, which enhance efficiency in managing customer interactions.
- Users say that Qualified shines in its ability to connect with website visitors, providing valuable insights into their activity. This feature has led to improved lead generation, as noted by users who find the platform instrumental in understanding customer behavior.
- Reviewers mention that while Zoho Desk offers a smooth setup process, with a clean interface and organized ticketing, it may not always meet specific workflow needs as effectively as Qualified, which is praised for its automatic appointment setting that streamlines communication.
- According to verified reviews, Qualified stands out for its exceptional customer support, with users highlighting the effectiveness of their customer success team. This level of support is particularly beneficial for businesses looking to maximize their use of the platform.
- G2 reviewers note that while Zoho Desk has a solid overall rating, it faces challenges in areas like AI text generation and customization, where Qualified's offerings are rated significantly higher, indicating a more advanced feature set for users focused on automation and personalization.
- Users report that both platforms have their strengths, but Qualified's focus on in-app messaging and co-browsing features provides a more interactive experience, which can be crucial for businesses that prioritize real-time customer engagement.
Pricing
Entry-Level Pricing
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Qualified
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
9.6
1,145
8.7
5,964
Ease of Use
9.2
1,158
8.5
6,044
Ease of Setup
9.2
849
8.1
5,317
Ease of Admin
9.2
831
8.3
4,925
Quality of Support
9.9
1,147
8.3
5,360
Has the product been a good partner in doing business?
9.9
849
8.4
4,453
Product Direction (% positive)
9.9
1,080
8.9
5,714
Features by Category
Ticket and Case Management
Not enough data
8.6
3438
|
Verified
Not enough data
8.5
3355
|
Verified
Not enough data
8.3
3163
|
Verified
Not enough data
8.3
2952
|
Verified
Not enough data
8.2
2679
|
Verified
Not enough data
8.4
2916
|
Verified
Not enough data
8.5
2932
|
Verified
Not enough data
8.3
2526
|
Verified
Generative AI
Not enough data
7.4
967
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
Not enough data
8.3
2877
|
Verified
Not enough data
8.6
3117
|
Verified
Not enough data
8.2
2420
|
Verified
Not enough data
8.0
2163
|
Verified
Not enough data
7.8
1923
|
Verified
Platform
Not enough data
8.1
2306
|
Verified
9.4
567
|
Verified
8.2
2750
|
Verified
Not enough data
8.4
2853
|
Verified
Not enough data
8.2
2314
|
Verified
Not enough data
8.2
2832
|
Verified
Not enough data
8.4
2979
|
Verified
Messenger
9.3
351
|
Verified
Not enough data
9.1
410
|
Verified
Not enough data
9.6
442
|
Verified
Not enough data
9.2
404
|
Verified
Not enough data
Channels
Feature Not Available
Not enough data
9.6
432
|
Verified
Not enough data
7.3
173
Not enough data
Feature Not Available
Not enough data
8.5
174
|
Verified
Not enough data
Customers
9.4
387
|
Verified
Not enough data
9.4
334
|
Verified
Not enough data
9.1
408
|
Verified
Not enough data
9.5
399
|
Verified
Not enough data
9.4
392
|
Verified
Not enough data
Agentic AI - Conversational Marketing
8.5
40
Not enough data
8.4
34
Not enough data
8.9
42
Not enough data
8.8
40
Not enough data
9.1
42
Not enough data
8.6
37
Not enough data
8.7
36
Not enough data
Lead Facilitation
9.6
73
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
63
|
Verified
Not enough data
9.7
78
|
Verified
Not enough data
Organization
9.3
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.3
66
|
Verified
Not enough data
Performance Analysis
9.1
45
|
Verified
Not enough data
9.5
48
|
Verified
Not enough data
Sales Analysis
8.8
44
|
Verified
Not enough data
8.8
42
|
Verified
Not enough data
Generative AI
9.5
44
Not enough data
9.6
41
Not enough data
Agentic AI - AI Sales Assistant
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Not enough data
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Data Availability
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Not enough data
Platform Additional Functionality
9.5
201
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Not enough data
Responses
9.5
36
Not enough data
9.6
37
Not enough data
9.6
35
Not enough data
Automation - AI Agents
9.7
30
Not enough data
9.3
30
Not enough data
9.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
34
Not enough data
9.7
35
Not enough data
9.8
35
Not enough data
Autonomy - AI Agents
9.4
33
Not enough data
9.5
32
Not enough data
9.8
30
Not enough data
9.4
30
Not enough data
Generative AI
9.6
29
Not enough data
9.6
29
Not enough data
Responses
9.4
532
Not enough data
9.5
505
Not enough data
9.6
536
Not enough data
9.3
451
Not enough data
9.0
365
Not enough data
Platform
9.7
550
Not enough data
9.5
542
Not enough data
9.4
510
Not enough data
9.3
531
Not enough data
9.2
417
Not enough data
9.4
473
Not enough data
9.5
485
Not enough data
Generative AI
9.0
180
Not enough data
8.9
174
Not enough data
Notifications
9.3
218
Not enough data
9.2
204
Not enough data
9.4
221
Not enough data
Settings
9.4
221
Not enough data
9.5
229
Not enough data
9.5
218
Not enough data
Personalization
9.4
222
Not enough data
9.5
206
Not enough data
Integrations
9.4
219
Not enough data
9.6
240
Not enough data
7.7
152
Not enough data
8.6
183
Not enough data
8.9
184
Not enough data
Generative AI
9.0
113
Not enough data
8.9
101
Not enough data
8.5
91
Not enough data
8.7
91
Not enough data
8.3
86
Not enough data
Agentic AI - Online Appointment Scheduling
9.4
26
Not enough data
9.3
25
Not enough data
9.6
26
Not enough data
Integrations
8.5
113
Not enough data
9.1
131
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
154
Not enough data
Branding & Customizatio
9.2
143
Not enough data
9.3
137
Not enough data
9.2
121
Not enough data
Automatic Rules & Configurations
9.5
150
Not enough data
9.5
141
Not enough data
9.2
138
Not enough data
Agentic AI - Business Scheduling
9.4
15
Not enough data
9.5
14
Not enough data
Generative AI
9.3
48
Not enough data
9.3
47
Not enough data
Agentic AI - Bot Platforms
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Not enough data
Generative AI
9.1
153
7.9
175
9.1
149
8.0
177
8.5
104
Feature Not Available
Communication
9.7
653
|
Verified
8.8
718
|
Verified
9.4
635
|
Verified
8.7
759
|
Verified
8.7
393
8.6
658
9.4
487
|
Verified
8.6
631
|
Verified
9.1
421
|
Verified
8.3
355
Internal Use
9.4
567
|
Verified
8.2
2750
|
Verified
9.3
520
|
Verified
Feature Not Available
9.5
570
|
Verified
8.4
455
9.3
528
|
Verified
8.7
714
|
Verified
9.1
413
|
Verified
8.6
692
|
Verified
9.3
511
|
Verified
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Automation
9.4
71
Not enough data
8.8
56
Not enough data
8.1
50
Not enough data
9.6
84
Not enough data
9.2
74
Not enough data
Autonomy
8.9
63
Not enough data
9.1
65
Not enough data
9.0
64
Not enough data
8.8
62
Not enough data
Outbound Sales
9.3
59
Not enough data
9.0
57
Not enough data
8.4
50
Not enough data
9.3
64
Not enough data
9.1
56
Not enough data
Inbound Sales
9.0
62
Not enough data
9.4
74
Not enough data
8.8
56
Not enough data
9.6
83
Not enough data
9.4
80
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualified and Zoho Desk are categorized as Live Chat
Unique Categories
Reviews
Reviewers' Company Size
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
44.0%
Information Technology and Services
18.8%
Computer & Network Security
4.1%
Marketing and Advertising
4.0%
Financial Services
3.3%
Other
25.7%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Discussions
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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