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At a Glance
Market Segments
Mid-Market (70.6% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Contact Us
$19.00 1 user per month billed annually
Qualified
Star Rating
(1,338)4.9 out of 5
Market Segments
Mid-Market (70.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite has a solid star rating of 4.3, but Qualified shines with a higher rating of 4.9, indicating a more favorable overall user experience.
- Reviewers mention that Qualified has a larger market segment presence, with 70.3% of reviews coming from mid-market users, compared to Zendesk's 45.7%, suggesting that Qualified may be better tailored to the needs of mid-market businesses.
- G2 users highlight that Qualified's ease of use is superior, scoring 9.2 compared to Zendesk's 8.6, with many praising Qualified's intuitive interface and streamlined navigation.
- Users on G2 report that Qualified excels in quality of support, achieving a score of 9.9, while Zendesk Support Suite scores 8.4, indicating that Qualified may provide more responsive and effective customer service.
- Reviewers mention that Qualified's customization options are more robust, scoring 9.4 compared to Zendesk's 8.1, with users appreciating the flexibility to tailor the software to their specific business needs.
- Users say that Qualified's integration capabilities are highly rated at 9.7, while Zendesk's score of 8.3 suggests that Qualified may offer a more seamless experience when connecting with other tools and platforms.
Pricing
Entry-Level Pricing
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Qualified
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.6
1,077
8.6
5,118
Ease of Use
9.2
1,086
8.6
5,162
Ease of Setup
9.2
787
8.0
3,186
Ease of Admin
9.2
780
8.2
3,073
Quality of Support
9.9
1,077
8.4
4,796
Has the product been a good partner in doing business?
9.9
797
8.4
2,999
Product Direction (% positive)
9.9
1,009
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
9.4
563
|
Verified
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Messenger
9.2
349
|
Verified
Not enough data
9.1
372
|
Verified
Not enough data
9.6
430
|
Verified
Not enough data
9.3
391
|
Verified
Not enough data
Channels
Feature Not Available
Not enough data
9.6
402
|
Verified
Not enough data
7.3
172
Not enough data
Feature Not Available
Not enough data
8.5
173
|
Verified
Not enough data
Customers
9.4
377
|
Verified
Not enough data
9.4
332
|
Verified
Not enough data
9.2
389
|
Verified
Not enough data
9.5
377
|
Verified
Not enough data
9.4
378
|
Verified
Not enough data
Agentic AI - Conversational Marketing
8.5
36
Not enough data
8.4
33
Not enough data
8.8
36
Not enough data
8.9
38
Not enough data
9.0
38
Not enough data
8.5
35
Not enough data
8.6
34
Not enough data
Lead Facilitation
9.5
72
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.6
76
|
Verified
Not enough data
Organization
9.2
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.3
63
|
Verified
Not enough data
Performance Analysis
9.0
45
|
Verified
Not enough data
9.5
48
|
Verified
Not enough data
Sales Analysis
8.7
44
|
Verified
Not enough data
8.8
42
|
Verified
Not enough data
Generative AI
9.5
44
Not enough data
9.6
41
Not enough data
Agentic AI - AI Sales Assistant
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Data Availability
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Not enough data
Platform Additional Functionality
9.5
199
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Not enough data
Responses
9.7
35
8.3
63
9.6
36
8.6
68
9.6
34
8.2
68
Automation - AI Agents
9.7
29
7.6
26
9.3
29
7.8
26
9.6
32
7.7
26
Feature Not Available
7.7
26
Feature Not Available
7.9
26
Platform
9.6
33
8.3
68
9.7
34
8.3
66
9.9
34
8.4
63
Autonomy - AI Agents
9.5
32
7.9
25
9.5
31
7.6
26
9.8
30
7.5
26
9.4
30
7.6
26
Generative AI
9.6
29
7.8
32
9.6
29
8.2
31
Responses
9.4
521
8.1
468
9.5
501
8.1
465
9.6
531
8.3
449
9.3
447
8.1
448
9.0
361
8.2
356
Platform
9.7
544
8.6
471
9.5
531
8.3
468
9.4
506
8.3
463
9.3
526
8.2
464
9.2
413
Feature Not Available
9.4
468
Feature Not Available
9.5
482
8.4
454
Generative AI
9.0
177
8.2
113
8.9
172
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Notifications
9.3
215
Not enough data
9.2
201
Not enough data
9.5
218
Not enough data
Settings
9.4
218
Not enough data
9.5
225
Not enough data
9.5
215
Not enough data
Personalization
9.4
219
Not enough data
9.5
202
Not enough data
Integrations
9.4
214
Not enough data
9.6
236
Not enough data
7.8
150
Not enough data
8.6
181
Not enough data
8.9
182
Not enough data
Generative AI
9.0
111
Not enough data
8.9
99
Not enough data
8.4
89
Not enough data
8.7
89
Not enough data
8.3
84
Not enough data
Agentic AI - Online Appointment Scheduling
9.4
25
Not enough data
9.4
24
Not enough data
9.6
25
Not enough data
Integrations
8.5
112
Not enough data
9.1
130
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
153
Not enough data
Branding & Customizatio
9.2
142
Not enough data
9.3
136
Not enough data
9.2
120
Not enough data
Automatic Rules & Configurations
9.5
149
Not enough data
9.5
140
Not enough data
9.2
137
Not enough data
Agentic AI - Business Scheduling
9.4
14
Not enough data
9.5
13
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
9.3
48
Not enough data
9.3
47
Not enough data
Agentic AI - Bot Platforms
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Not enough data
Generative AI
9.1
152
Feature Not Available
9.1
148
7.9
207
8.5
103
Feature Not Available
Communication
9.7
646
|
Verified
8.6
950
|
Verified
9.4
629
|
Verified
8.5
964
|
Verified
8.7
385
8.1
720
9.4
484
|
Verified
8.5
737
|
Verified
9.2
418
|
Verified
8.0
520
Internal Use
9.4
563
|
Verified
8.0
1777
|
Verified
9.3
516
|
Verified
8.5
849
|
Verified
9.5
566
|
Verified
8.1
650
9.3
524
|
Verified
8.5
898
9.1
410
|
Verified
8.6
824
|
Verified
9.3
507
|
Verified
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Automation
9.3
61
Not enough data
8.8
55
Not enough data
8.0
49
Not enough data
9.6
66
Not enough data
9.0
61
Not enough data
Autonomy
8.8
60
Not enough data
9.1
59
Not enough data
9.0
62
Not enough data
8.8
61
Not enough data
Outbound Sales
9.3
56
Not enough data
9.0
53
Not enough data
8.4
48
Not enough data
9.2
58
Not enough data
9.1
54
Not enough data
Inbound Sales
9.0
61
Not enough data
9.5
61
Not enough data
8.8
55
Not enough data
9.6
65
Not enough data
9.3
64
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualified and Zendesk for Customer Service are categorized as Chatbots, Live Chat, and AI Agents For Business Operations
Unique Categories
Qualified is categorized as AI SDRs, Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Conversational Marketing, Bot Platforms, Online Appointment Scheduling, and Salesforce AppExchange Apps
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Shared Inbox, AI Customer Support Agents, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.8%
Information Technology and Services
19.1%
Computer & Network Security
4.2%
Marketing and Advertising
4.1%
Financial Services
3.1%
Other
25.7%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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