# Agentforce Sales (formerly Salesforce Sales Cloud) vs Qualified Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in reducing administrative burdens, with features like automated follow-ups and real-time insights that help streamline workflows. Users appreciate how it allows for personalized outreach at scale without sounding generic.
- **Users say** Qualified shines in driving meaningful engagement on websites, making it easy to identify high-intent visitors and connect with them in real time. This capability has been highlighted as a significant advantage for businesses looking to enhance their online interactions.
- **Reviewers mention** that while Agentforce Sales has a robust set of features, it can sometimes feel overwhelming due to its complexity. Some users have noted challenges in configuration, which can impact the overall user experience.
- **According to verified reviews** , Qualified's AI chatbot is a standout feature, effectively replacing traditional search functions on websites. Users find it helpful for navigating the site and pushing visitors further down the sales funnel, showcasing its utility in enhancing customer journeys.
- **G2 reviewers highlight** that Agentforce Sales offers a comprehensive view of pipeline and forecasting, which users find invaluable for maintaining control over their sales processes. The integration of AI into workflows has been particularly praised for keeping deals moving efficiently.
- **Users appreciate** the support team at Qualified, noting their responsiveness and helpfulness. This level of customer support has been a key factor in user satisfaction, especially as the product continues to evolve and improve over time.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 25,784 | 1,476 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Mid-Market (69.9% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Contact Us | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (3658 reviews)
- Features (3167 reviews)

Cons:
- Learning Curve (1831 reviews)
- Limitations (1412 reviews)

### Qualified

Pros:
- Customer Support (288 reviews)
- Helpful (274 reviews)

Cons:
- Learning Curve (87 reviews)
- Missing Features (86 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14180 reviews) | 9.5 (1157 reviews) | 
  | **Ease of Use** | 8.2 (18177 reviews) | 9.2 (1170 reviews) | 
  | **Ease of Setup** | 7.8 (9114 reviews) | 9.2 (861 reviews) | 
  | **Ease of Admin** | 7.9 (4494 reviews) | 9.2 (843 reviews) | 
  | **Quality of Support** | 8.1 (12380 reviews) | 9.9 (1159 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4460 reviews) | 9.9 (861 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13802 reviews) | 9.9 (1088 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Qualified

#### Entry-Level Pricing

Plan: Premier

Price: Contact Us

Description: Scale pipeline with Piper the AI SDR and sales rep conversations. 

Key Features:
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails

[Browse all 3 editions](https://www.g2.com/products/qualified/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11151 |
| **Qualified** | N/A | N/A |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9628 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6403 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9349 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (9556 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.0 (7328 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.2 (7627 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (6768 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Email Marketing** | 8.0 (6682 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.1 (7002 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (8141 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (5430 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.2 (6794 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (5500 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (5990 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Reporting** | 8.5 (9046 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (9208 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (7484 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5631 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.8 (5248 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (6111 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Customization** | 8.5 (3695 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.5 (3698 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (3649 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.4 (2907 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.5 (3189 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.1 (3207 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.7 (3686 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (3033 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.5 (3109 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (2922 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **AI Text Generation** | 7.6 (900 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (294 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (254 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (274 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (239 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (244 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (265 reviews) | Not enough data | 
| **Decision Making** | 8.3 (262 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Qualified** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Qualified** | 9.0/10 | 549 |

#### Messenger

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Sequencing** | Not enough data | 9.3 (352 reviews) ✓ Verified | 
| **AI** | Not enough data | 9.1 (416 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.6 (445 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 9.2 (405 reviews) ✓ Verified | 

#### Channels

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Social Media** | Not enough data | Feature Not Available | 
| **Website** | Not enough data | 9.6 (438 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 7.3 (173 reviews) | 
| **Voice Assistants** | Not enough data | Feature Not Available | 
| **Other** | Not enough data | 8.5 (174 reviews) ✓ Verified | 

#### Customers

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Targeting** | Not enough data | 9.4 (389 reviews) ✓ Verified | 
| **Profiles** | Not enough data | 9.4 (335 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 9.1 (411 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | 9.5 (403 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | 9.4 (394 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (40 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (34 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (46 reviews) | 
| **Adaptive Learning** | Not enough data | 8.8 (42 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.1 (42 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (37 reviews) | 
| **Decision Making** | Not enough data | 8.7 (36 reviews) | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 46 |
| **Qualified** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Map Design** | 8.7 (36 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (32 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (36 reviews) | Not enough data | 
| **Overlaying** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Predictive Analysis** | 8.3 (29 reviews) | Not enough data | 
| **Distance Analysis ** | 8.5 (36 reviews) | Not enough data | 
| **Spatial Analysis** | 8.4 (32 reviews) | Not enough data | 
| **Data Stream** | 8.4 (31 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Data Transformation** | 8.7 (30 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (25 reviews) | Not enough data | 
| **API Integrations** | 8.6 (23 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Qualified** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Qualified** | 9.4/10 | 87 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Customer-facing Chatbot** | 8.6 (273 reviews) | 9.6 (74 reviews) ✓ Verified | 
| **Lead Qualification** | 8.8 (298 reviews) | 9.2 (73 reviews) ✓ Verified | 
| **Lead Follow-up** | 8.8 (321 reviews) | 9.2 (63 reviews) ✓ Verified | 
| **Meeting Scheduling ** | 8.7 (293 reviews) | 9.7 (79 reviews) ✓ Verified | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (356 reviews) | 9.3 (54 reviews) ✓ Verified | 
| **Data Entry** | 8.8 (349 reviews) | 9.3 (57 reviews) ✓ Verified | 
| **Integrations / APIs** | 8.8 (343 reviews) | 9.3 (66 reviews) ✓ Verified | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Coaching ** | 8.4 (287 reviews) | 9.1 (45 reviews) ✓ Verified | 
| **Peformance Tracking** | 8.8 (311 reviews) | 9.5 (48 reviews) ✓ Verified | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **ROI Forecasting ** | 8.5 (285 reviews) | 8.8 (44 reviews) ✓ Verified | 
| **Sales Forecasting ** | 8.8 (303 reviews) | 8.8 (42 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **AI Text Generation** | 8.5 (125 reviews) | 9.5 (44 reviews) | 
| **AI Text Summarization** | 8.5 (125 reviews) | 9.6 (41 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (32 reviews) | 9.9 (12 reviews) | 
| **Multi-step Planning** | 9.2 (31 reviews) | 9.7 (11 reviews) | 
| **Cross-system Integration** | 9.0 (28 reviews) | 9.9 (13 reviews) | 
| **Adaptive Learning** | 9.1 (27 reviews) | 8.9 (14 reviews) | 
| **Natural Language Interaction** | 9.3 (28 reviews) | 9.4 (14 reviews) | 
| **Proactive Assistance** | 9.1 (28 reviews) | 9.1 (13 reviews) | 
| **Decision Making** | 9.3 (30 reviews) | 9.7 (11 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 618 |
| **Qualified** | N/A | N/A |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Task Management** | 8.7 (522 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.5 (511 reviews) | Not enough data | 
| **Calls and Voice** | 8.1 (466 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.1 (460 reviews) | Not enough data | 
| **CRM Integration** | 8.9 (525 reviews) | Not enough data | 
| **Calendar** | 8.4 (468 reviews) | Not enough data | 
| **Shared Records** | 8.6 (481 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Content Management** | 8.4 (482 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (501 reviews) | Not enough data | 
| **Workflow Performance** | 8.7 (498 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (482 reviews) | Not enough data | 
| **Gamification** | 7.8 (415 reviews) | Not enough data | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | Not enough data | 
| **Lead Scoring** | 8.4 (470 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (427 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.0 (431 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (415 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **AI Text Generation** | 7.4 (269 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (88 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (89 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (87 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (88 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (88 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (88 reviews) | Not enough data | 
| **Decision Making** | 8.5 (88 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 184 |
| **Qualified** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Call Recording** | 8.7 (133 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (137 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (133 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (134 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Customer Scoring** | 8.7 (142 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (126 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **AI Text Summarization** | 8.3 (60 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (15 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (15 reviews) | Not enough data | 
| **Decision Making** | 9.1 (15 reviews) | Not enough data | 

### Buyer Intent Data Providers

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Qualified** | 9.4/10 | 222 |

#### Data Availability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Contact Data Availability** | Not enough data | 9.4 (171 reviews) | 
| **Account Data Availability** | Not enough data | 9.4 (183 reviews) | 
| **Offline Data** | Not enough data | 9.2 (130 reviews) | 

#### Platform Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Integrations** | Not enough data | 9.5 (201 reviews) | 
| **Topic Customization** | Not enough data | 9.5 (161 reviews) | 
| **Natural Language Processing (NLP)** | Not enough data | Feature Not Available | 
| **Alerts** | Not enough data | 9.5 (185 reviews) | 
| **Real-time Intent** | Not enough data | 9.6 (188 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Qualified** | 9.6/10 | 39 |

#### Responses

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Personalization** | Not enough data | 9.5 (36 reviews) | 
| **Route To Human** | Not enough data | 9.6 (37 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.6 (35 reviews) | 

#### Automation - AI Agents

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 9.7 (30 reviews) | 
| **Customer Interaction Automation** | Not enough data | 9.3 (30 reviews) | 
| **Lead Generation** | Not enough data | 9.6 (33 reviews) | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Conversation Editor** | Not enough data | 9.6 (34 reviews) | 
| **Integration** | Not enough data | 9.7 (35 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.8 (35 reviews) | 

#### Autonomy -  AI Agents

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 9.4 (33 reviews) | 
| **Adaptive Responses** | Not enough data | 9.5 (32 reviews) | 
| **Task Execution** | Not enough data | 9.8 (30 reviews) | 
| **Problem Solving** | Not enough data | 9.4 (30 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.6 (29 reviews) | 
| **AI Text Summarization** | Not enough data | 9.6 (29 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Qualified** | 9.3/10 | 616 |

#### Responses

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Customization** | Not enough data | 9.4 (532 reviews) | 
| **Control** | Not enough data | 9.5 (505 reviews) | 
| **Route To Human** | Not enough data | 9.6 (537 reviews) | 
| **Menu bars** | Not enough data | 9.3 (451 reviews) | 
| **Drip sequences** | Not enough data | 9.0 (365 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Live chat** | Not enough data | 9.7 (550 reviews) | 
| **Integrations** | Not enough data | 9.5 (542 reviews) | 
| **Branding** | Not enough data | 9.4 (510 reviews) | 
| **Analytics** | Not enough data | 9.3 (532 reviews) | 
| **A/B testing** | Not enough data | 9.2 (417 reviews) | 
| **Role-based access** | Not enough data | 9.4 (473 reviews) | 
| **Collection of information** | Not enough data | 9.5 (485 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (180 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (174 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 82 |
| **Qualified** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (69 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (69 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | Not enough data | 
| **Data Segmentation** | 8.5 (66 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (58 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | Not enough data | 
| **Email Activity Capture** | 8.4 (62 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (59 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (65 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (56 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | Not enough data | 
| **Account optimization** | 8.1 (63 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (60 reviews) | Not enough data | 
| **Rep Performance** | 8.2 (59 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (56 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (21 reviews) | Not enough data | 
| **Decision Making** | 8.3 (23 reviews) | Not enough data | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Qualified** | 9.1/10 | 272 |

#### Notifications

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Confirmations & Reminders** | Not enough data | 9.3 (218 reviews) | 
| **Appointment Follow-Up** | Not enough data | 9.2 (204 reviews) | 
| **Scheduling Notifications** | Not enough data | 9.4 (221 reviews) | 

#### Settings

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Time Zone Detection** | Not enough data | 9.4 (221 reviews) | 
| **Availability Settings** | Not enough data | 9.5 (229 reviews) | 
| **Blocked Time Settings** | Not enough data | 9.5 (218 reviews) | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Branding** | Not enough data | 9.4 (222 reviews) | 
| **Links** | Not enough data | 9.5 (206 reviews) | 

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Multi- Calendar Integration** | Not enough data | 9.4 (219 reviews) | 
| **Website Integration** | Not enough data | 9.6 (240 reviews) | 
| **Payment Acceptance** | Not enough data | 7.7 (152 reviews) | 
| **Video Conferencing** | Not enough data | 8.6 (183 reviews) | 
| **Communication** | Not enough data | 8.9 (184 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (113 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (101 reviews) | 
| **AI Text-to-Image** | Not enough data | 8.5 (91 reviews) | 
| **AI Text-to-Speech** | Not enough data | 8.7 (91 reviews) | 
| **AI Image-to-Text** | Not enough data | 8.3 (86 reviews) | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.4 (26 reviews) | 
| **Multi-step Planning** | Not enough data | 9.3 (25 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.6 (26 reviews) | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 40 |
| **Qualified** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Custom Territory Mapping** | 8.8 (32 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (30 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.5 (30 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Lead Priority** | 9.0 (29 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (31 reviews) | Not enough data | 
| **Map Directions** | 9.2 (32 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Gamification** | 8.3 (27 reviews) | Not enough data | 
| **Performance Dashboards** | 8.4 (30 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (30 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Video and Interactive Media** | 8.1 (26 reviews) | Not enough data | 
| **Digital Contracts** | 8.3 (29 reviews) | Not enough data | 
| **E-signature** | 8.6 (29 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 180 |
| **Qualified** | 9.3/10 | 167 |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **MS Teams Integration** | 8.1 (157 reviews) | 8.5 (113 reviews) | 
| **Email Integration** | 8.5 (159 reviews) | 9.1 (131 reviews) | 
| **Zoom Integration** | 8.1 (158 reviews) | Feature Not Available | 
| **Google Meet Integration** | 8.1 (157 reviews) | Feature Not Available | 
| **Salesforce Integration** | 8.8 (160 reviews) | 9.6 (154 reviews) | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Custom Booking Page** | 8.1 (152 reviews) | 9.2 (143 reviews) | 
| **Personalized Links** | 8.2 (156 reviews) | 9.3 (138 reviews) | 
| **Personalized Web Embed** | 8.3 (155 reviews) | 9.2 (121 reviews) | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Set Working Hours** | 8.4 (156 reviews) | 9.5 (150 reviews) | 
| **Automatic Updates** | 8.3 (156 reviews) | 9.5 (141 reviews) | 
| **Buffer Times** | 8.0 (158 reviews) | 9.2 (138 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | 9.4 (15 reviews) | 
| **Multi-step Planning** | 8.4 (34 reviews) | 9.5 (14 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Qualified** | 9.7/10 | 52 |

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.3 (48 reviews) | 
| **AI Text Summarization** | Not enough data | 9.3 (47 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 10.0 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 10.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 9.7 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 9.8 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.4 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (6 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Qualified** | 9.2/10 | 684 |

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (153 reviews) | 
| **AI Text Summarization** | Not enough data | 9.1 (149 reviews) | 
| **AI Text-to-Speech** | Not enough data | 8.5 (104 reviews) | 

#### Communication

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.7 (654 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.4 (636 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (393 reviews) | 
| **In-App Messaging** | Not enough data | 9.4 (487 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 9.1 (421 reviews) ✓ Verified | 

####  Internal Use

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Customization ** | Not enough data | 9.4 (567 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.3 (520 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 9.5 (570 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 9.3 (528 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.1 (413 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.3 (511 reviews) ✓ Verified | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 196 |
| **Qualified** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Account Scoring** | 8.5 (173 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (162 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (167 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (169 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (171 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Territory Management** | 8.6 (164 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (170 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Quota Management** | 8.4 (166 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (174 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (166 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (55 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Qualified** | 9.1/10 | 105 |

#### Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 9.4 (71 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (56 reviews) | 
| **Document Processing** | Not enough data | 8.1 (50 reviews) | 
| **Lead Generation** | Not enough data | 9.6 (84 reviews) | 
| **Customer Interaction Automation** | Not enough data | 9.2 (74 reviews) | 

#### Autonomy

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Problem Solving** | Not enough data | 8.9 (63 reviews) | 
| **Task Execution** | Not enough data | 9.1 (65 reviews) | 
| **Adaptive Responses** | Not enough data | 9.0 (64 reviews) | 
| **Independent Decision Making** | Not enough data | 8.8 (62 reviews) | 

#### Outbound Sales

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | 9.3 (59 reviews) | 
| **Prospect Prioritization** | Not enough data | 9.0 (57 reviews) | 
| **Multichannel Campaign Execution** | Not enough data | 8.4 (50 reviews) | 
| **Personalized Outreach** | Not enough data | 9.3 (64 reviews) | 
| **Outreach Performance Analytics** | Not enough data | 9.1 (56 reviews) | 

#### Inbound Sales

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Data Enrichment** | Not enough data | 9.0 (62 reviews) | 
| **Inquiry Routing** | Not enough data | 9.4 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (56 reviews) | 
| **Real-Time Engagement** | Not enough data | 9.6 (83 reviews) | 
| **Lead Qualification** | Not enough data | 9.4 (80 reviews) | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 516 |
| **Qualified** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (56 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (57 reviews) | Not enough data | 
| **Decision Making** | 8.2 (58 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Lead Opportunity** | 8.9 (455 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (461 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (436 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Lead Management** | 8.9 (465 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (455 reviews) | Not enough data | 
| **Lead Context** | 8.6 (432 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Conversion Viability** | 8.5 (420 reviews) | Not enough data | 
| **Workflow** | 8.7 (441 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Data Synchronization** | 8.6 (431 reviews) | Not enough data | 
| **Analysis** | 8.6 (432 reviews) | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Qualified** | 9.3/10 | 5 |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **Qualified** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (69 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (69 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (70 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Badges** | 8.2 (433 reviews) | Not enough data | 
| **Triggers** | 8.4 (496 reviews) | Not enough data | 
| **Commission Calculator** | 8.0 (430 reviews) | Not enough data | 
| **Leaderboards** | 8.6 (508 reviews) | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Profiles** | 8.6 (478 reviews) | Not enough data | 
| **Custom Reports** | 8.8 (556 reviews) | Not enough data | 
| **Dashboards** | 8.9 (589 reviews) | Not enough data | 
| **Goal Setting** | 8.6 (532 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Integration** | 8.7 (559 reviews) | Not enough data | 
| **Employee Structure** | 8.5 (522 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.4 (503 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Qualified** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | 
| **Decision Making** | 8.4 (63 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | Not enough data | 
| **Link Activity** | 8.4 (576 reviews) | Not enough data | 
| **Attachment Activity** | 8.3 (590 reviews) | Not enough data | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | Not enough data | 
| **Email Scheduling** | 8.5 (592 reviews) | Not enough data | 
| **Notifications** | 8.6 (625 reviews) | Not enough data | 
| **Email Categorization** | 8.4 (570 reviews) | Not enough data | 
| **Templates** | 8.4 (598 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |
| **Qualified** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (78 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (79 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (78 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (77 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (78 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Data Sourcing** | 8.5 (967 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (997 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (899 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.7 (1028 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (959 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Lead Scoring** | 8.4 (944 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (959 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (852 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (893 reviews) | Not enough data | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (983 reviews) | Not enough data | 
| **Sales Gamification** | 8.1 (854 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.6 (977 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (1046 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Qualified** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Qualified** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 443 |
| **Qualified** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Reporting** | 8.7 (346 reviews) | Not enough data | 
| **Alerts** | 8.4 (344 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 8 |
| **Qualified** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (6 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | 9.7 (5 reviews) | Not enough data | 
| **Customer Data Capture** | 10.0 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Qualified** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (15):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Qualified (9):** [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Buyer Intent Data Providers](https://www.g2.com/categories/buyer-intent-data-providers), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Live Chat Software](https://www.g2.com/categories/live-chat), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Qualified | 
|---|---|---|
| **Small-Business** | 20.6% | 9.4% | 
| **Mid-Market** | 46.0% | 69.9% | 
| **Enterprise** | 33.4% | 20.7% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.6%

#### Qualified

- **Computer Software:** 44.1%
- **Information Technology and Services:** 18.8%
- **Computer & Network Security:** 4.2%
- **Marketing and Advertising:** 4.0%
- **Financial Services:** 3.3%
- **Human Resources:** 2.0%
- **Telecommunications:** 1.9%
- **Hospital & Health Care:** 1.9%
- **Staffing and Recruiting:** 1.7%
- **Internet:** 0.9%
- **Other:** 17.3%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9646 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6639 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2037 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (302 reviews)

### Alternatives to Qualified

- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [Chili Piper](https://www.g2.com/products/chili-piper/reviews) — 4.6/5 stars (736 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) — 4.3/5 stars (1428 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Qualified

- Title: [What's the most creative experience you've created?](https://www.g2.com/discussions/what-s-the-most-creative-experience-you-ve-created) — 1 comment
  > **Top comment:** "Saying hello to competitors when they are on our site 😝"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-qualified)