# Quadient Inspire, SmartCOMM vs OpenText Communications (Exstream) Comparison | | Quadient Inspire | SmartCOMM | OpenText Communications (Exstream) | |---|---|---|---| | **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 4.6 out of 5 | | **Total Reviews** | 124 | 15 | 9 | | **Largest Market Segment** | Mid-Market (65.0% of reviews) | Mid-Market (60.0% of reviews) | Enterprise (88.9% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | No pricing available | --- ## Top Pros & Cons ### Quadient Inspire Pros: - Ease of Use (34 reviews) - Integrations (22 reviews) Cons: - Expensive (18 reviews) - Learning Curve (8 reviews) ### SmartCOMM Pros: - Ease of Use (1 reviews) - Time Saving (1 reviews) ### OpenText Communications (Exstream) **Not enough data** --- ## Ratings Comparison | Rating | Quadient Inspire | SmartCOMM | OpenText Communications (Exstream) | |---|---|---|---| | **Meets Requirements** | 9.4 (111 reviews) | 9.5 (10 reviews) | 9.4 (6 reviews) | | **Ease of Use** | 9.2 (114 reviews) | 9.4 (9 reviews) | 9.4 (6 reviews) | | **Ease of Setup** | 8.6 (64 reviews) | 9.4 (6 reviews) | Not enough data | | **Ease of Admin** | 8.6 (29 reviews) | 8.9 (6 reviews) | Not enough data | | **Quality of Support** | 9.4 (111 reviews) | 9.8 (10 reviews) | 8.6 (6 reviews) | | **Has the product been a good partner in doing business?** | 9.3 (30 reviews) | 9.2 (6 reviews) | Not enough data | | **Product Direction (% positive)** | 9.7 (108 reviews) | 8.7 (9 reviews) | 10.0 (5 reviews) | --- ## Pricing ### Quadient Inspire #### Entry-Level Pricing No pricing available #### Free Trial No information available ### SmartCOMM #### Entry-Level Pricing No pricing available #### Free Trial No information available ### OpenText Communications (Exstream) #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Quadient Inspire** | 9.1/10 | 75 | | **SmartCOMM** | 8.6/10 | 8 | | **OpenText Communications (Exstream)** | N/A | N/A | #### Channels | Feature | Quadient Inspire | SmartCOMM | OpenText Communications (Exstream) | |---|---|---|---| | **Multi-Channel Coverage** | 9.1 (64 reviews) | Not enough data | Not enough data | | **Open Listening** | Feature Not Available | Feature Not Available | Not enough data | | **Physical Media** | 8.9 (66 reviews) | 9.0 (5 reviews) | Not enough data | #### Design | Feature | Quadient Inspire | SmartCOMM | OpenText Communications (Exstream) | |---|---|---|---| | **Communications Strategy Development** | 9.0 (71 reviews) | Not enough data | Not enough data | | **Create Content** | 9.2 (72 reviews) | 8.8 (7 reviews) | Not enough data | | **Personalization** | 9.2 (72 reviews) | 8.3 (7 reviews) | Not enough data | | **Inbound Identification** | Feature Not Available | Feature Not Available | Not enough data | | **Regulatory Compliance** | 9.0 (66 reviews) | 8.3 (6 reviews) | Not enough data | #### Generative AI | Feature | Quadient Inspire | SmartCOMM | OpenText Communications (Exstream) | |---|---|---|---| | **AI Text Generation** | 9.3 (33 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 9.4 (33 reviews) | Not enough data | Not enough data | ### Customer Journey Mapping | Product | Score | Reviews | |---|---|---| | **Quadient Inspire** | 9.4/10 | 26 | | **SmartCOMM** | N/A | N/A | | **OpenText Communications (Exstream)** | N/A | N/A | #### Platform Basics | Feature | Quadient Inspire | SmartCOMM | OpenText Communications (Exstream) | |---|---|---|---| | **Templates** | 9.4 (25 reviews) | Not enough data | Not enough data | | **Exporting** | 9.2 (24 reviews) | Not enough data | Not enough data | | **Multi-user Access and Collaboration** | 9.5 (25 reviews) | Not enough data | Not enough data | | **Multiple Personas** | Feature Not Available | Not enough data | Not enough data | | **Data Analytics ** | 9.4 (24 reviews) | Not enough data | Not enough data | #### Agentic AI - Customer Journey Mapping | Feature | Quadient Inspire | SmartCOMM | OpenText Communications (Exstream) | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Unique to Quadient Inspire (1):** [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping) --- ## Reviewer Demographics ### By Company Size | Segment | Quadient Inspire | SmartCOMM | OpenText Communications (Exstream) | |---|---|---|---| | **Small-Business** | 10.8% | 13.3% | 0% | | **Mid-Market** | 65.0% | 60.0% | 11.1% | | **Enterprise** | 24.2% | 26.7% | 88.9% | ### By Industry #### Quadient Inspire - **Information Technology and Services:** 37.8% - **Banking:** 11.8% - **Printing:** 11.8% - **Insurance:** 10.9% - **Computer Software:** 6.7% - **Marketing and Advertising:** 5.0% - **Financial Services:** 3.4% - **Hospital & Health Care:** 3.4% - **Oil & Energy:** 1.7% - **Entertainment:** 0.8% - **Other:** 6.7% #### SmartCOMM - **Insurance:** 26.7% - **Financial Services:** 26.7% - **Banking:** 13.3% - **Telecommunications:** 6.7% - **Marketing and Advertising:** 6.7% - **Information Technology and Services:** 6.7% - **Hospital & Health Care:** 6.7% - **Education Management:** 6.7% #### OpenText Communications (Exstream) - **Information Technology and Services:** 44.4% - **Insurance:** 33.3% - **Financial Services:** 11.1% - **Biotechnology:** 11.1% --- ## Alternatives ### Alternatives to Quadient Inspire - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) — 4.2/5 stars (674 reviews) - [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2474 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) — 4.0/5 stars (4628 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2109 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [Ortto](https://www.g2.com/products/ortto/reviews) — 4.4/5 stars (624 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1600 reviews) - [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (635 reviews) ### Alternatives to SmartCOMM - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) — 4.2/5 stars (674 reviews) - [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2474 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2109 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7675 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2045 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7344 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3866 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews) ### Alternatives to OpenText Communications (Exstream) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) — 4.2/5 stars (674 reviews) - [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2474 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2109 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7675 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7344 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3866 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2045 reviews) --- ## Top Discussions ### Quadient Inspire - Title: [What is Quadient Inspire used for?](https://www.g2.com/discussions/what-is-quadient-inspire-used-for) — 4 comments, 1 upvote > **Top comment:** "Creating documents, Make customer efficiency for interaction to customers. Incredible communication with customers. " - Title: [What does GMC Software stand for?](https://www.g2.com/discussions/what-does-gmc-software-stand-for) — 1 comment *(includes official response)* > **Top comment:** "GMC Software is now Quadient Inspire. Quadient Inspire is a customer experience management solution that provides human-centric communication solutions that..." - Title: [What is inspire designer?](https://www.g2.com/discussions/what-is-inspire-designer) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Quadient Inspire Designer is the template design and management interface for power users of Inspire Flex. Inspire Designer users can map, merge and process..." - Title: [What is Quadient software?](https://www.g2.com/discussions/what-is-quadient-software) — 1 comment *(includes official response)* > **Top comment:** "Quadient offers Intelligent Communication Automation software to businesses of all sizes that need to digitize and automate their business-critical..." - Title: [What is Quadient inspire?](https://www.g2.com/discussions/what-is-quadient-inspire) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Quadient Inspire is a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle,..." ### SmartCOMM No discussions available for this product. ### OpenText Communications (Exstream) No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/quadient-inspire-vs-smartcomm-vs-opentext-communications-exstream)