# Qmatic vs jrni Comparison | | Qmatic | jrni | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.6 out of 5 | | **Total Reviews** | 25 | 23 | | **Largest Market Segment** | Mid-Market (42.9% of reviews) | Enterprise (52.2% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Qmatic Pros: - Customization (3 reviews) - Ease of Use (3 reviews) Cons: - Poor Customer Support (3 reviews) - Setup Difficulties (3 reviews) ### jrni Pros: - Customer Support (11 reviews) - Appointment Management (7 reviews) Cons: - Update Issues (2 reviews) - Calendar Issues (1 reviews) --- ## Ratings Comparison | Rating | Qmatic | jrni | |---|---|---| | **Meets Requirements** | 7.9 (19 reviews) | 8.7 (21 reviews) | | **Ease of Use** | 8.4 (19 reviews) | 9.0 (21 reviews) | | **Ease of Setup** | 6.9 (16 reviews) | 8.2 (15 reviews) | | **Ease of Admin** | 6.2 (11 reviews) | 8.9 (17 reviews) | | **Quality of Support** | 6.2 (18 reviews) | 9.4 (21 reviews) | | **Has the product been a good partner in doing business?** | 6.4 (12 reviews) | 9.6 (17 reviews) | | **Product Direction (% positive)** | 6.6 (17 reviews) | 9.4 (20 reviews) | --- ## Pricing ### Qmatic #### Entry-Level Pricing No pricing available #### Free Trial No information available ### jrni #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Event Registration & Ticketing | Product | Score | Reviews | |---|---|---| | **Qmatic** | N/A | N/A | | **jrni** | 9.7/10 | 8 | #### Registration | Feature | Qmatic | jrni | |---|---|---| | **Event creation** | Not enough data | 9.2 (8 reviews) | | **User registration process** | Not enough data | 9.4 (8 reviews) | | **Payment processing** | Not enough data | 10.0 (5 reviews) | | **Mobile check-in** | Not enough data | 9.4 (6 reviews) | | **On-site tickets and registration** | Not enough data | 9.7 (6 reviews) | #### Generative AI | Feature | Qmatic | jrni | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | #### Marketing and Communications | Feature | Qmatic | jrni | |---|---|---| | **Event website creation** | Not enough data | 9.7 (6 reviews) | | **Email automation** | Not enough data | 9.8 (7 reviews) | | **Email customization** | Not enough data | 9.8 (7 reviews) | | **Contact list management** | Not enough data | 10.0 (6 reviews) | | **Social media promotion** | Not enough data | Not enough data | | **Lead generation and retrieval** | Not enough data | Not enough data | #### Agentic AI - Event Registration & Ticketing | Feature | Qmatic | jrni | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | ### Visitor Management | Product | Score | Reviews | |---|---|---| | **Qmatic** | 7.1/10 | 12 | | **jrni** | N/A | N/A | #### Platform Basics | Feature | Qmatic | jrni | |---|---|---| | **Visitor Check-In** | 8.0 (10 reviews) | Not enough data | | **Mail Management** | Feature Not Available | Not enough data | | **Visitor Database** | Not enough data | Not enough data | | **Reports & Analytics** | Not enough data | Not enough data | | **Blacklist Screenings** | Not enough data | Not enough data | | **Badge Issuance** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | #### Platform Data | Feature | Qmatic | jrni | |---|---|---| | **Automation** | 7.2 (10 reviews) | Not enough data | | **Analytics** | Feature Not Available | Not enough data | | **Visitor Logs** | Feature Not Available | Not enough data | | **Dashboard** | 6.5 (10 reviews) | Not enough data | #### Platform Interoperability | Feature | Qmatic | jrni | |---|---|---| | **Notifications** | 6.8 (11 reviews) | Not enough data | | **Hardware** | 7.0 (10 reviews) | Not enough data | #### Platform Additional Functionality | Feature | Qmatic | jrni | |---|---|---| | **Integration** | 7.0 (10 reviews) | Not enough data | #### Additional Functionality - Visitor Management | Feature | Qmatic | jrni | |---|---|---| | **NDA & Contract Signing** | Not enough data | Not enough data | | **Integrations with Relevant Software** | Not enough data | Not enough data | | **Hardware Integration** | Not enough data | Not enough data | | **Multi-lingual Support** | Not enough data | Not enough data | #### Agentic AI - Visitor Management | Feature | Qmatic | jrni | |---|---|---| | **Decision Making** | Not enough data | Not enough data | ### Customer Journey Analytics | Product | Score | Reviews | |---|---|---| | **Qmatic** | N/A | N/A | | **jrni** | N/A | N/A | #### Platform Basics | Feature | Qmatic | jrni | |---|---|---| | **Dynamic Segmentation** | Not enough data | Not enough data | | **Journey Optimization** | Not enough data | Not enough data | #### Platform Data | Feature | Qmatic | jrni | |---|---|---| | **Journey Reporting** | Not enough data | Not enough data | | **Trends Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | #### Platform Additional Functionality | Feature | Qmatic | jrni | |---|---|---| | **Journey Mapping** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Automated Alerts** | Not enough data | Not enough data | #### Agentic AI - Customer Journey Analytics | Feature | Qmatic | jrni | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Queue Management | Product | Score | Reviews | |---|---|---| | **Qmatic** | 5.8/10 | 17 | | **jrni** | 8.9/10 | 7 | #### Customer Support | Feature | Qmatic | jrni | |---|---|---| | **SMS Updates** | 5.8 (13 reviews) | 8.8 (7 reviews) | | **VIP Settings** | 4.7 (12 reviews) | 9.0 (5 reviews) | | **Multilanguage Support** | 4.9 (12 reviews) | 9.0 (5 reviews) | #### Reporting and Analytics | Feature | Qmatic | jrni | |---|---|---| | **Customer Information** | 5.6 (12 reviews) | 9.5 (7 reviews) | | **Predictive Analytics** | 5.4 (12 reviews) | Not enough data | | **Clerk Performance Reports** | 6.0 (12 reviews) | 8.3 (5 reviews) | | **Location-based Peformance Reports** | 5.7 (12 reviews) | 9.7 (6 reviews) | #### Hardware | Feature | Qmatic | jrni | |---|---|---| | **Proprietary Hardware** | 6.5 (12 reviews) | Feature Not Available | | **Hardware Agnostic** | 5.3 (12 reviews) | Not enough data | | **Digital Signage** | 7.8 (12 reviews) | 8.0 (5 reviews) | #### Generative AI | Feature | Qmatic | jrni | |---|---|---| | **AI Text-to-Speech** | 5.8 (12 reviews) | Not enough data | | **AI Text-to-Video** | Feature Not Available | Not enough data | | **AI Text-to-3D** | Feature Not Available | Not enough data | ### Online Appointment Scheduling | Product | Score | Reviews | |---|---|---| | **Qmatic** | N/A | N/A | | **jrni** | 9.2/10 | 16 | #### Notifications | Feature | Qmatic | jrni | |---|---|---| | **Confirmations & Reminders** | Not enough data | 9.8 (15 reviews) | | **Appointment Follow-Up** | Not enough data | 9.3 (14 reviews) | | **Scheduling Notifications** | Not enough data | 9.8 (14 reviews) | #### Settings | Feature | Qmatic | jrni | |---|---|---| | **Time Zone Detection** | Not enough data | 8.5 (14 reviews) | | **Availability Settings** | Not enough data | 9.7 (15 reviews) | | **Blocked Time Settings** | Not enough data | 9.8 (15 reviews) | #### Personalization | Feature | Qmatic | jrni | |---|---|---| | **Branding** | Not enough data | 9.6 (16 reviews) | | **Links** | Not enough data | 9.4 (15 reviews) | #### Integrations | Feature | Qmatic | jrni | |---|---|---| | **Multi- Calendar Integration** | Not enough data | 8.8 (14 reviews) | | **Website Integration** | Not enough data | 9.7 (16 reviews) | | **Payment Acceptance** | Not enough data | 8.2 (10 reviews) | | **Video Conferencing** | Not enough data | 8.2 (13 reviews) | | **Communication** | Not enough data | 9.4 (13 reviews) | #### Generative AI | Feature | Qmatic | jrni | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | | **AI Text Summarization** | Feature Not Available | Not enough data | | **AI Text-to-Image** | Feature Not Available | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | | **AI Image-to-Text** | Feature Not Available | Not enough data | #### Agentic AI - Online Appointment Scheduling | Feature | Qmatic | jrni | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Queue Management Software](https://www.g2.com/categories/queue-management), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling) **Unique to Qmatic (1):** [Visitor Management Software](https://www.g2.com/categories/visitor-management) **Unique to jrni (2):** [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Qmatic | jrni | |---|---|---| | **Small-Business** | 19.0% | 8.7% | | **Mid-Market** | 42.9% | 39.1% | | **Enterprise** | 38.1% | 52.2% | ### By Industry #### Qmatic - **Government Administration:** 33.3% - **Hospital & Health Care:** 19.0% - **Retail:** 14.3% - **Textiles:** 4.8% - **Pharmaceuticals:** 4.8% - **Mining & Metals:** 4.8% - **Health, Wellness and Fitness:** 4.8% - **Financial Services:** 4.8% - **Education Management:** 4.8% - **Consumer Services:** 4.8% #### jrni - **Retail:** 30.4% - **Banking:** 30.4% - **Financial Services:** 17.4% - **Automotive:** 8.7% - **Plastics:** 4.3% - **Legal Services:** 4.3% - **Alternative Dispute Resolution:** 4.3% --- ## Alternatives ### Alternatives to Qmatic - [Qminder](https://www.g2.com/products/qminder/reviews) — 4.6/5 stars (248 reviews) - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) — 4.9/5 stars (340 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) — 4.7/5 stars (2644 reviews) - [The Receptionist](https://www.g2.com/products/the-receptionist/reviews) — 4.8/5 stars (432 reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) — 4.6/5 stars (410 reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5840 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56520 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5345 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2610 reviews) ### Alternatives to jrni - [Calendly](https://www.g2.com/products/calendly/reviews) — 4.7/5 stars (2644 reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) — 4.7/5 stars (1934 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) — 4.6/5 stars (410 reviews) - [Whova](https://www.g2.com/products/whova/reviews) — 4.8/5 stars (1918 reviews) - [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews) — 4.2/5 stars (1510 reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) — 4.3/5 stars (913 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) — 4.3/5 stars (2315 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) — 3.7/5 stars (524 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5345 reviews) --- ## Top Discussions ### Qmatic - Title: [What is Qmatic Orchestra used for?](https://www.g2.com/discussions/what-is-qmatic-orchestra-used-for) — 1 comment *(includes official response)* > **Top comment:** "Qmatic is a customer journey management or customer flow management solution to enable great customer experiences. It is used for appointment booking, queue..." ### jrni No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/qmatic-vs-jrni-formerly-bookingbug-jrni)